How to top up your pay as you go electric or gas meter, what to do if you've lost your key or card, help if you can't top up, plus more.

Energy Bills Support Scheme vouchers
How will I receive my Energy Bills Support Scheme payments?
You'll automatically receive your six Energy Bill Support Scheme vouchers in the post. They'll include instructions on how to redeem them. However, please be aware some postal strikes are coming up, which may mean that it'll delay them being delivered. But don't worry, they're on their way.
You can then redeem your vouchers when you go to top-up. ID will be required to redeem your vouchers. Full details, including expiry dates, will be provided with your vouchers.
If someone else is redeeming them on your behalf. Make sure you give them your ID as the energy account holder.
If you've lost your voucher or the name is incorrect, please fill out this form. We can then get this sorted for you asap.
Find your nearest Post Office.
Looking for more info, head to our Energy Bills Support Scheme page.
What is a prepayment meter?
Prepayment meters also known as 'pay-as-you-go' meters are a type of domestic energy meter that requires users to pay for energy before using it. Energy is added by using a smartcard, token or key that can be topped up at a shop or via a smartphone app.
Help and support with your prepayment meter, card or key

How to top up my electric or gas meter?
You can do an electric top-up or a gas top-up at more than 50,000 locations around the UK. Most are open 7 days a week. If you can't leave your home to top up, please ask a friend or a family member to do it for you.
Find a shop near you where you can top up:
How can I top up my electricity or gas online?
To top up electricity or gas online you'll need to upgrade to a smart Pay As You Go meter. You can then:
- See how much you're spending in pounds and pence
- Set up alerts in MyAccount to get a text or email reminder to top up
- Activate £10 emergency credit if your balance drops below £1
- Top up whenever, from wherever you are with our mobile app, online in MyAccount, via our automated phone line, or in a shop with a PayPoint symbol
How does electric key top-up and gas card top-up work?
To top up energy you'll use a key for an electricity prepayment meter or a card for a gas prepayment meter.
Once you’ve topped up, slot your card or key into the prepayment meter. Your meter will show how much money is left and how much energy you’ve used. Your card or key only works with your meter.
What can I do if I can't top up my energy card or key?
If your meter runs low you will hear a warning 'bleep' sound. Put your card or key into the meter to use emergency credit. Only use emergency credit if you really need to.
If you have any problems topping up phone 0333 200 5110(1) Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

What happens if I run out of credit, or forget to top up my meter?
Please keep an eye on how much money you have left on your meter. If you can, top up your energy key or card by more than you need to. This way you won't run out of credit suddenly.
If you run out of credit after 6pm your electricity will not go off until 11am the next day. We call this our non-disconnection policy. This policy runs Monday to Friday from 6pm to 11am, Saturdays from 6pm and all day Sunday and Bank Holiday until 11am the next working day.
How can I get a new electric key or card, if it has been lost or damaged?
If you lose or damage your electric card or key please phone 0333 200 5110(1) Monday to Friday 8am to 8pm and Saturday 8am to 2pm.
How much can I top up in one go?
- At a PayPoint you can add up to £49 to your key or card every time you top up.
- At a PayZone or Post Office you can add up to £99 to your key or card every time you top up.
How much money can my meter hold?
- Your electricity meter holds up to £249.
- Your gas meters holds up to £999.
Help with your tariff, bills, debt and more
How can I check I'm on the best energy tariff?
Head over to MyAccount to see if you can switch to a different tariff. Once the switch is confirmed, your new tariff prices will show on your meter when you top up and insert your key or card.
New to EDF?
See what prepayment tariffs we have. All our fixed home energy customers get zero carbon electricity as standard(2).
Are you vulnerable, or know someone that is, and need extra help?
Our Priority Services provide support with stress, illness, bereavement, disability, debt, and other issues.
Are you struggling to pay your electricity or gas bill?
There are lots of things you can do to help you pay your energy bills or manage your debt.