How to top up your pay as you go electric or gas meter, what to do if you've lost your key or card, help if you can't top up, plus more.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
All of our home energy tariffs are backed by zero-carbon electricity as standard and are backed annually. At the end of each fuel mix reporting year we’ll make sure we have enough nuclear generation declarations to match the total volume of electricity supplied to all of our customers on zero carbon nuclear backed tariffs.