A helping hand when you need it most

It doesn't matter how on top of things we are - every now and again we all need a bit of extra help. And here at EDF Energy, we want to make sure you know where to find it. So if you're worried about bills or managing your money, need help with things like reading your meter or want to make sure you're not missing out on any extra income, we're here to lend a hand.

Managing your money

We're working with Citizens Advice Plymouth to give our customers across the country independent advice to help them manage their money, including help prioritising all sorts of bills and supporting customers to identifiy all options for improving their situation.

Increasing your income

We want to make sure you’re getting everything you’re eligible for and that your income is maximised to its full potential. So to check there aren’t any state benefits or tax credits you’re missing out on we've teamed up with IncomeMax.

Priority Services Register

We help customers with special requirements or circumstances, which may be temporary or ongoing, by adding them to our Priority Services Register

Getting the best tariff

We have lots of different tariffs available and there might be a cheaper option for you. If you're not already paying by Direct Debit and you have a standard credit meter it could be a cheaper option for you because spreading your payments over the year can help you budget. 

Cutting your energy use

We have lots of quick and easy ways to save energy at home. They won’t cost you anything, and you could make some real savings on your bills, for example, have showers rather than baths – they can be cheaper and can help you save water too.

Need some help? You can call us on 0800 269 450(1) or minicom 0800 096 2929(1).

We are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm