The government's energy plan – our update

We want to keep our customers up to date on what is happening so you know what to expect from this latest announcement. We'll be updating this page to help you through this change.

Phone lines are busy at the moment. Our customer service agents won't have any more information about this announcement. Please only contact us if you have an emergency, so we can help our customers who need our help. Head to our help centre for extra help

 

Latest news update on the Energy Price Guarantee

17/11/2022 - Government autumn statement announcement

Today's announcement confirmed that the government plan to continue the Energy Price Guarantee (EPG) discount until 31 March 2024.

They also expect to increase the discount cap for the EPG to £3,000 for a typical annual bill(1) which means that any customers on a fixed or Standard (Variable) tariff whose annual bill is higher than the equivalent of £3,000 for a typical annual bill will automatically get the EPG discount.

Households will still receive the £400 Energy Bills Support Scheme payment until 31 March 2023 to help towards energy costs.

Previous announcements on the Energy Price Guarantee

17/10/2022 - Government announcement

The Energy Price Guarantee will be in place until April 2023. A government-led review will be carried out to consider energy support after 31 March 2023.

Our advisors do not have any additional information about the new government support that may be available from April. Therefore, they won't be able to answer questions on this if you call. Once we have more information about any new support, we'll let you know. Thanks for your patience at this time.

8/9/2022 - Government announcement

The government announced the new Government Energy Price Guarantee, which is part of the overall energy bill plan. This means that from 1 October, a typical house will pay no more than £2,500 a year(1). This will be in addition to the cost of living support and the £400 Energy Bills Support Scheme discount that helps customers further this winter.

The current advice from the government is that you do not need to apply for the Government Energy Price Guarantee, and there's no need to contact your supplier.

We welcome the government's decisive action to tackle energy bills. We're urgently prioritising how we deliver measures to support the country and customers in such challenging times. The government have published their factsheet on their website. You can access it here.

 

How will the energy price guarantee affect me?

The new price guarantee will take effect from 1 October. This means whilst the price guarantee is in place, a customer on a Standard (Variable) tariff with typical usage(1) will have their energy costs held at £2,500. So a typical dual-fuel household will save around £700 this winter, based on what prices would have been under the October Ofgem price cap (2)

Customers will still receive the £400 discount provided through the Energy Bills Support Scheme. With this extra support, the average bill will be £2,100(1).

The guarantee limits the charges per unit of gas or electricity; however, your exact bill will still reflect how much energy you use (this means you may pay more or less than £2,500). The £2,500 is based on typical consumption(1); however, your home's energy usage will depend on other factors like the size of your home, its energy efficiency and how much gas and electricity you use will affect what you personally pay.

Below we have put together a high-level table of what this may mean for our customers. We'll keep this content updated as and when we have more information.

EDF customer on one of our standard tariffsWe've updated our systems to ensure customers benefit from this new guarantee, and we've contacted our customers to explain what this means to them.
EDF customers on one of our fixed tariffs which are priced below the £2,500 per annum at typical consumption(1)If you're on a fixed tariff, you'll be able to stay on these prices until your fixed deal ends. We'll contact you in plenty of time with your options when your deal ends.
EDF customers on a fixed tariff priced between £2,500 and £3,550 per annum at typical consumption(1)The Government Energy Price Guarantee discount will automatically be applied to bring prices back down to £2,500 at typical consumption.(1)
EDF customers on a fixed tariff priced above £3,550 per annum at typical consumption(1)Customers currently on fixed prices above £3,550 at typical consumption will have the maximum Government Energy Price Guarantee automatically applied, but it will not be sufficient to bring the prices back down to £2,500 at typical consumption.(1)

In this instance, we'll be contacting any EDF customers on fixed tariffs priced above £3,550 at typical consumption(1) individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost.
EDF business customersThe government announced a new scheme for businesses called the Energy Bill Relief Scheme. After ongoing discussions with energy suppliers about the scheme's delivery, the Department for Business, Energy and Industrial Strategy (BEIS) has confirmed that businesses will receive much-needed support this winter. Find information about the scheme on the government website.
Watch video: EDF explains how the Government Energy Price Guarantee supports their customers this winter

What action should I take if I'm moving home

Don't miss out on your £400 Energy Bills Support Scheme discount;

We understand that you'll have lots of questions regarding what this means for you. We won't have all the answers straight away as we don't have all the details yet. We'll keep adding information here to help guide you through these changes. Please bear with us as we work through this. Our customer agents only have this information too so please don't call us. Thanks for your patience whilst we work through this.

Does the Government Energy Price Guarantee announcement impact me?

For the duration of the Guarantee customers who are on one of our standard tariffs will receive discounted energy rates adjusted in line with a £2,500 average bill at typical use.(1)

Customers on our fixed tariffs will receive similar discounts for the duration of the Guarantee. Please see the details below.

Customers on a fixed tariff below the £2,500 per annum at typical consumption(1)

The purpose of the Government Energy Price Guarantee discount is to ensure all customers are on prices equivalent to £2,500 per annum at typical consumption. This means customers on fixed prices that are already below this level will not have any additional discount applied. You will, however, still receive the £400 discount from the Energy Bills Support Scheme.

Customers on a fixed tariff priced between £2,500 and £3,550 per annum at typical consumption(1)

Customers who are currently on fixed prices between £2,500 and £3,550 at typical consumption will see the relevant proportion of the Government Energy Price Guarantee discount automatically applied to bring their prices back down to £2,500 at typical consumption.

Customers on a fixed tariff priced above £3,550 per annum at typical consumption(1)

Customers who are currently on fixed prices above £3,550 at typical consumption will have the maximum Government Energy Price Guarantee automatically applied but it will not be sufficient to bring the prices back down to £2,500 at typical consumption. In this instance, we'll be contacting any EDF customers who are on fixed tariffs priced above £3,550 at typical consumption individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost.

When does the Government Energy Price Guarantee come into effect?

From 1 October.

I'm currently on an EDF standard tariff. Will I automatically receive the new discounted prices?

Yes. Our teams are now busy working out how this will work. We'll be communicating from next week to all our customers impacted by this change, detailing what this means for them via email or letter.

Thanks for your patience whilst we do this.

I'm on a fixed tariff. What should I do?

The purpose of the Government Energy Price Guarantee discount is to ensure all customers are on prices equivalent to £2,500 per annum at typical consumption(1). This means customers on fixed prices already below this level will not have any additional discount applied. You will however still receive the £400 discount from the Energy Bills Support Scheme.

Customers currently on fixed prices between £2,500 and £3,550 at typical consumption(1) will see the relevant proportion of the Government Energy Price Guarantee discount automatically applied to bring their prices back down to £2,500 at typical consumption(1).

Customers currently on fixed prices above £3,500 at typical consumption(1) will have the maximum Government Energy Price Guarantee automatically applied, but it will not be sufficient to bring the prices back down to £2,500 at typical consumption(1). In this instance, we'll be contacting any EDF customers on fixed tariffs priced above £3,550 at typical consumption(1) individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost.

How can I view my new fixed prices?

If you're on one of our fixed prices, you can view your new discounted prices via the Tariff Information Label

How to use the Tariff Information Label look up tool

  • Enter your postcode and start typing the name of the tariff you're on. (You can find your tariff name in MyAccount or in your welcome pack that was sent out when you signed up for your fixed tariff.)
  • Click on the 'Get tariff information' button
  • Choose your payment method and meter type from the options shown
  • The next screen will show your discounted unit rates and the standing charge 

 

My Direct Debit has just been increased. Does this mean it will go down again?

We only review Direct Debit payments twice a year if you pay a regular amount monthly. Find out more information about Direct Debit in our help centre.

We're working towards a solution for those customers that have already had a Direct Debit reassessment based on the previously announced prices that were not subject to any discount and will contact customers directly about this.

 

Will I still receive the £400 Energy Bills Support Scheme (EBSS) discount this winter?

Yes, the announcement confirmed that all customers on fixed or Standard (Variable) prices will receive the £400 Energy Bill Support Scheme discount for the six months from October 2022.

 

How long will the new price remain in place. Are my bills likely to go up again in the future?

Today's announcement indicated it was expected to remain in place until April 2023.

I am still worried about affording my upcoming bills, what can I do?

If you’re struggling, we can help

We’ve more than doubled our Customer Support Fund this year so that we can help more people than ever before. We can offer things like payment plans and help with clearing your debt. We can also help you access extra financial support you may be entitled to. If you’re struggling, please don’t just cancel your direct debit or ignore your bill. This could cost you more long-term and harm your credit rating.

Options include;


If you need extra support, we have advice and ways to help

Other ways we can help

Save money (and carbon)

How will I receive the discount if I am on a prepayment meter?

The Government Energy Price Guarantee will be applied to the rate you pay for each unit of energy, so the money you put on the meter will last longer than it would otherwise have been the case this winter. In the meantime, you’ll remain on your current rate which is below the discounted rate.

Is there help for me if I don't pay direct for mains gas and electricity?

Today the government has announced households that do not pay directly for mains gas and electricity - for example, those who live in park homes or on heat networks will be supported through a new fund. We are waiting for more details on this and will update you when we have more.

Why are EDF not offering fixed tariffs at the moment?

We’re not offering fixed price tariffs at the moment because it would cost customers at least a thousand pounds more than staying on Standard Variable Tariff (SVT) and benefitting from The Government Energy Price Guarantee (GEPG). So, it’s just not the right thing to do.

That’s because, unlike our SVT tariff - where we buy energy in advance – we buy energy for our fixed tariffs at the same time we launch those fixed tariffs.

This means that if we were to launch a new fixed tariff now, we would be buying the energy at today’s extremely high prices, and therefore the cost of that tariff would also be extremely high.

Today that would be around £4000 per year for a typical dual fuel customer for a 2-year tariff and even more for a 1-year fixed tariff.

As the Government has committed to keeping the SVT discounted to £2,500 until April 2023 (based on typical usage), we don’t believe it would be appropriate for us to be promoting a more expensive fixed tariff to our customers at this time – instead, we believe we should be letting our customers know what is currently the cheapest option for them

However, the energy markets have been very volatile, and things could change very quickly. That is why we have launched our price alert service for customers. If you sign up for this service, we’ll contact you as soon as we launch a new fixed tariff that is cheaper than SVT. So, you get the best of both worlds: the comfort of knowing you are currently on our cheapest tariff plus the reassurance that you’ll be the first to know if we have a cheaper fixed deal available.

Is there any extra support for businesses?

Yes, in today's announcement, the government set out its intention to support businesses, charities and public sector organisations. More information on this has now been confirmed. The latest updates on the Government Energy Bill Relief Scheme can be found on their website. We're also updating information as it comes through.

Energy Bill Support Scheme logo

Energy Bills Support Scheme

The Energy Bills Support Scheme (EBSS) is only one part of the help for households funding the government is offering. The EBSS offers every household across Great Britain a £400 non-repayable discount which will be paid in 6 instalments from October.

We've created a guide on what you need to know about the scheme.

Energy Bills Support Scheme Scam

We've had a notification from Ofgem that there have been a high number of incidents raised with Action Fraud from customers receiving scam emails and text messages claiming to offer customers access to the Energy Bill Rebate. In the email or message, customers are asked to register their details. We've added more details about this to our security page.

 

Other government support available for customers who need extra help

You may be eligible for certain grants and benefits if you:

  • have reached state pension age
  • have a disability
  • have no income or a low income
  • have missed payments to your energy supplier


Extra help with energy costs during the winter months

Cold Weather payment - Provides extra support for those who need it when the average temperature in your area you live in is recorded as, or forecast to be, zero degrees celsius or below over seven consecutive days. You’ll get £25 for each 7-day period of very cold weather between 1 November and 31 March.

Winter Fuel Payment -  If you were born on or before 26 September 1956, you could get between £250 and £600 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible. 

Helping to keep out of debt

Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.

Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.

You may be eligible for some additional cost of living support from the government.

Other services that can help you manage your energy and save

Even though we welcome this latest news we continue to work with our customers on ways to reduce energy usage. Here's how

Join our customers who are cutting their usage and bills

It's important now, more than ever, to stay in control of your energy. With a smart meter and our free Energy Hub, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.

Smart benefits include:

  • Upgrade your meter at no extra cost
  • Receive more accurate bills, keep in control and view the cost of your energy
  • Get a better idea of where you use energy in your home with Energy Hub(4) 
  • Save up to £70 with our free Energy Hub platform(5). Smart meter required

Insulate your home and feel the difference

A typical house with no insulation will lose 33% of heat through walls and 25% through the roof(6).

Get insulation installed and save up to £1,280 per year on bills(7).

With energy bills rising - act now to help save you money this winter!

 

Advice on what you can do at home to save energy

Read our tips on energy saving at home. Some of these are easy to do and completely free.

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