We want to keep our customers up to date on what is happening so you know what to expect from this latest announcement. We'll be updating this page to help you through this change.
Latest news update on the Energy Price Guarantee
17/11/2022 - Government autumn statement announcement
Today's announcement confirmed that the government plan to continue the Energy Price Guarantee (EPG) discount until 31 March 2024.
They also expect to increase the discount cap for the EPG to £3,000 for a typical annual bill(1) which means that any customers on a fixed or Standard (Variable) tariff whose annual bill is higher than the equivalent of £3,000 for a typical annual bill will automatically get the EPG discount.
Households will still receive the £400 Energy Bills Support Scheme payment until 31 March 2023 to help towards energy costs.
Previous announcements on the Energy Price Guarantee
17/10/2022 - Government announcement
The Energy Price Guarantee will be in place until April 2023. A government-led review will be carried out to consider energy support after 31 March 2023.
Our advisors do not have any additional information about the new government support that may be available from April. Therefore, they won't be able to answer questions on this if you call. Once we have more information about any new support, we'll let you know. Thanks for your patience at this time.
8/9/2022 - Government announcement
The government announced the new Government Energy Price Guarantee, which is part of the overall energy bill plan. This means that from 1 October, a typical house will pay no more than £2,500 a year(1). This will be in addition to the cost of living support and the £400 Energy Bills Support Scheme discount that helps customers further this winter.
The current advice from the government is that you do not need to apply for the Government Energy Price Guarantee, and there's no need to contact your supplier.
We welcome the government's decisive action to tackle energy bills. We're urgently prioritising how we deliver measures to support the country and customers in such challenging times. The government have published their factsheet on their website. You can access it here.
How will the energy price guarantee affect me?
The new price guarantee will take effect from 1 October. This means whilst the price guarantee is in place, a customer on a Standard (Variable) tariff with typical usage(1) will have their energy costs held at £2,500. So a typical dual-fuel household will save around £700 this winter, based on what prices would have been under the October Ofgem price cap (2)
Customers will still receive the £400 discount provided through the Energy Bills Support Scheme. With this extra support, the average bill will be £2,100(1).
The guarantee limits the charges per unit of gas or electricity; however, your exact bill will still reflect how much energy you use (this means you may pay more or less than £2,500). The £2,500 is based on typical consumption(1); however, your home's energy usage will depend on other factors like the size of your home, its energy efficiency and how much gas and electricity you use will affect what you personally pay.
Below we have put together a high-level table of what this may mean for our customers. We'll keep this content updated as and when we have more information.
EDF customer on one of our standard tariffs | We've updated our systems to ensure customers benefit from this new guarantee, and we've contacted our customers to explain what this means to them. |
EDF customers on one of our fixed tariffs which are priced below the £2,500 per annum at typical consumption(1) | If you're on a fixed tariff, you'll be able to stay on these prices until your fixed deal ends. We'll contact you in plenty of time with your options when your deal ends. |
EDF customers on a fixed tariff priced between £2,500 and £3,550 per annum at typical consumption(1) | The Government Energy Price Guarantee discount will automatically be applied to bring prices back down to £2,500 at typical consumption.(1) |
EDF customers on a fixed tariff priced above £3,550 per annum at typical consumption(1) | Customers currently on fixed prices above £3,550 at typical consumption will have the maximum Government Energy Price Guarantee automatically applied, but it will not be sufficient to bring the prices back down to £2,500 at typical consumption.(1) In this instance, we'll be contacting any EDF customers on fixed tariffs priced above £3,550 at typical consumption(1) individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost. |
EDF business customers | The government announced a new scheme for businesses called the Energy Bill Relief Scheme. After ongoing discussions with energy suppliers about the scheme's delivery, the Department for Business, Energy and Industrial Strategy (BEIS) has confirmed that businesses will receive much-needed support this winter. Find information about the scheme on the government website. |
What action should I take if I'm moving home
Don't miss out on your £400 Energy Bills Support Scheme discount;
Existing customers who are moving home, make sure your info is up to date in MyAccount
Customers moving into a home we supply or customers to who we supply electricity but haven't chosen an energy tariff yet. Register your details now
We understand that you'll have lots of questions regarding what this means for you. We won't have all the answers straight away as we don't have all the details yet. We'll keep adding information here to help guide you through these changes. Please bear with us as we work through this. Our customer agents only have this information too so please don't call us. Thanks for your patience whilst we work through this.
Rate cards showing the discounted rates for customers on a standard tariff
- Standard (Variable), Deemed and Welcome rate card. For customers with standard, E7 and prepayment meters.
- Standard (Variable), Deemed and Welcome rate card. For customers with complex meters.
- Safeguard Assist rate card. For customers with standard and E7 meters.
- Safeguard Assist rate card. For customers with complex meters.
Are you looking for the Ofgem Default Tariff Cap rates before discounts? Find them here.
Energy Bills Support Scheme
The Energy Bills Support Scheme (EBSS) is only one part of the help for households funding the government is offering. The EBSS offers every household across Great Britain a £400 non-repayable discount which will be paid in 6 instalments from October.
We've created a guide on what you need to know about the scheme.
Other government support available for customers who need extra help
You may be eligible for certain grants and benefits if you:
- have reached state pension age
- have a disability
- have no income or a low income
- have missed payments to your energy supplier
Extra help with energy costs during the winter months
Cold Weather payment - Provides extra support for those who need it when the average temperature in your area you live in is recorded as, or forecast to be, zero degrees celsius or below over seven consecutive days. You’ll get £25 for each 7-day period of very cold weather between 1 November and 31 March.
Winter Fuel Payment - If you were born on or before 26 September 1956, you could get between £250 and £600 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible.
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.
Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.
You may be eligible for some additional cost of living support from the government.
Other services that can help you manage your energy and save
Even though we welcome this latest news we continue to work with our customers on ways to reduce energy usage. Here's how
- Developing innovative products like our free Energy Hub which can help our residential customers who have smart meters save
- Working with trusted suppliers to help customers make changes to their homes that will help them in the longer term. Whether it's insulating their homes or installing air source heat pumps or solar panels. We can help.
- Offering advice and tips to help customers become more energy efficient.
Join our customers who are cutting their usage and bills
It's important now, more than ever, to stay in control of your energy. With a smart meter and our free Energy Hub, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
- Upgrade your meter at no extra cost
- Receive more accurate bills, keep in control and view the cost of your energy
- Get a better idea of where you use energy in your home with Energy Hub(4)
- Save up to £82 with our free Energy Hub platform(5). Smart meter required
Advice on what you can do at home to save energy
Read our tips on energy saving at home. Some of these are easy to do and completely free.
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