We're here to help you understand
- What the Energy Price Guarantee is
- When is the Energy Price Guarantee discount applied
- How long the Energy Price Guarantee is around for
What is the Energy Price Guarantee?
The government introduced the Energy Price Guarantee when energy prices rocketed in 2022 to support customers through times when energy prices were at an all-time high. The guarantee limits the charges per unit of gas or electricity; however, your exact bill will still reflect how much energy you use. Anyone who qualified for the discount had this automatically applied to their bills between October 2022 and 30 June 2023.
From 1 July 2023, households without prepayment meters will no longer qualify for the Energy Price Guarantee discount on gas and electricity bills. This is due to the latest Ofgem price cap rate being lower than the Energy Price Guarantee level. Customers will move back to paying the rate set by Ofgem's price cap. We'll be contacting our customers in the coming weeks to update them on what today's announcement means for them. Customers who have prepayment meters will automatically get the discount applied.
The Energy Price Guarantee will remain a scheme until the end of March 2024 should energy prices increase above £3,000 per year.
Rate cards showing the new price cap rates and the EPG rates for smart PAYG and prepayment
Direct Debit and Cash/Cheque prices show the new Ofgem Default Tariff cap rates. Smart PAYG prices are the rates after discounts under the Government Energy Price Guarantee have been applied. These prices are inclusive of VAT charged at 5% and rounded. Prices are effective from 1 July 2023
Standard (Variable) rate cards
- Deemed and Welcome rate card. For customers with standard, E7, smart PAYG and prepayment meters
- Deemed and Welcome rate card. For customers with complex meters, smart PAYG and prepayment meters
Safeguard Assist rate cards
Doing more to help our customers
We understand and share the concerns about the costs of energy bills, and we’re doing all we can to support customers, particularly those who are vulnerable. We’ve contacted over 100,000 of our most vulnerable customers to outline the support packages available.
We've also teamed up with Citizens Advice Plymouth so you can get free, independent energy advice. The team can help you manage debt and reduce your energy costs. Go to their website or call them on 0808 156 6666 (Monday to Thursday 9am-5pm or Friday 9am-4.30pm)
Don’t keep quiet if you’re struggling
The first and most important thing to do is tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help.
Call our debt helpline on 0333 009 6992(1) they're open Monday to Friday: 8 am-6 pm. Our team can ensure you get the right support for your needs and circumstances.
Join our customers who are cutting their usage and bills
It's important now, more than ever, to stay in control of your energy. With a smart meter and our free Energy Hub, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
- Upgrade your meter at no extra cost
- Receive more accurate bills, keep in control and view the cost of your energy
- Get a better idea of where you use energy in your home with Energy Hub(2)
- Save up to £63 with our free Energy Hub platform(3). Smart meter required
Advice on what you can do at home to save energy
Read our tips on energy saving at home. Some of these are easy to do and completely free.
Other government support available for customers who need extra help
You may be eligible for certain grants and benefits if you:
- have reached state pension age
- have a disability
- have no income or a low income
- have missed payments to your energy supplier
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt directly out of your benefits over time.
Extra support through the Help for Households Support - See what support is available to help with the cost of living and save money.
What support is there for business customers?
The current Energy Bill Relief Scheme (EBRS) ended on 31 March. Visit our Energy Bill Relief Support info for further information. SME customers can work out their discount rates using our online calculator.
On 9 January, the government announced the new Energy Bills Discount Scheme (EBDS), which will run for 12 months, from 1 April 2023 to 31 March 2024. We've pulled all the info you need on this new scheme and will keep you updated.
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