We're here to help you understand
- What the Energy Price Guarantee is
- When is the Energy Price Guarantee discount applied
- How long the Energy Price Guarantee is around for
The government introduced the Energy Price Guarantee when energy prices rocketed in 2022 to support customers through times when energy prices were at an all-time high. The guarantee limits the charges per unit of gas or electricity; however, your exact bill will still reflect how much energy you use. Anyone who qualified for the discount had this automatically applied to their bills between October 2022 and 30 June 2023.
From 1 July 2023, households without prepayment meters will no longer qualify for the Energy Price Guarantee discount on gas and electricity bills. This is due to the latest Ofgem price cap rate being lower than the Energy Price Guarantee level. Customers will move back to paying the rate set by Ofgem's price cap. We'll be contacting our customers in the coming weeks to update them on what today's announcement means for them. Customers who have prepayment meters will automatically get the discount applied.
The Energy Price Guarantee will remain a scheme until the end of March 2024 should energy prices increase above £3,000 per year.
Direct Debit and Cash/Cheque prices show the new Ofgem Default Tariff cap rates. Smart PAYG prices are the rates after discounts under the Government Energy Price Guarantee have been applied. These prices are inclusive of VAT charged at 5% and rounded. Prices are effective from 1 July 2023
Standard (Variable) rate cards
Safeguard Assist rate cards
We understand and share the concerns about the costs of energy bills, and we’re doing all we can to support customers, particularly those who are vulnerable. We’ve contacted over 100,000 of our most vulnerable customers to outline the support packages available.
We've also teamed up with Citizens Advice Plymouth so you can get free, independent energy advice. The team can help you manage debt and reduce your energy costs. Go to their website or call them on 0808 156 6666 (Monday to Thursday 9am-5pm or Friday 9am-4.30pm)
The first and most important thing to do is tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help.
Call our debt helpline on 0333 009 6992(1) they're open Monday to Friday: 8 am-6 pm. Our team can ensure you get the right support for your needs and circumstances.
It's important now, more than ever, to stay in control of your energy. With a smart meter and our free Energy Hub, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
Read our tips on energy saving at home. Some of these are easy to do and completely free.
You may be eligible for certain grants and benefits if you:
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt directly out of your benefits over time.
Extra support through the Help for Households Support - See what support is available to help with the cost of living and save money.
The current Energy Bill Relief Scheme (EBRS) ended on 31 March. Visit our Energy Bill Relief Support info for further information. SME customers can work out their discount rates using our online calculator.
On 9 January, the government announced the new Energy Bills Discount Scheme (EBDS), which will run for 12 months, from 1 April 2023 to 31 March 2024. We've pulled all the info you need on this new scheme and will keep you updated.
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Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
Energy Hub is accessible in MyAccount. It is available for residential smart metered customers that have both electricity and gas supplied by EDF on a single rate tariff, or those who are supplied electricity by EDF on a single rate tariff. The smart meter must also be commissioned.
Save up to £63 with Energy Hub. Savings estimated on a sample from Apr 20-Apr 22 of 1500 customers who started using Energy Hub with Energy Breakdown and logged in 5+ times between April 2021-April 2022. Costs based on Ofgem's typical annual consumption positioned against projected Standard (Variable) consumption costs of April 23-March 24. Ofgem estimates the typical household in Britain uses 2,900 kWh of electricity, 12,000 kWh of gas or 4,200 kWh for E7 annually.
UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 34.3%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
|ZERO-CARBON GENERATION SUMMARY BY COMPANY||2021||2021|
|Supplier name||zero-carbon||GWh of zero-carbon electricity generation||% of overall zero-carbon electricity generation|
|Fred Olsen Renewables||zero-carbon||698||0.7%|