Smart meters are already being installed up and down the country and we're ready to help you and your business reap the benefits. We want to make smart meters simple – so we've made it easy to find out everything you need to know about getting your business up and running with smart.
It’s easy to book and manage your smart meter appointment online through MyAccount. You can view available dates and choose a time that works best for our Smart Installation Society to visit your business. You can even change your appointment if you need to.
At the moment we can only offer smart meters in certain areas with the right amount of signal and where we have installers at the ready. To find out if you can have one fitted straight away, simply log in to MyAccount. If you're not eligible just yet, register your interest and we’ll let you know when there's availability in your area.
In the meantime, if you have any questions you can contact us via Livechat or call us now on 0333 009 7003.(1)
How do smart meters help you?
For more information, see our FAQ guide.
When will smart meters be available in my area?
As the technology develops we’ll be able to support smart metering in more and more areas around the country, and by 2020 all homes and businesses in Great Britain will have one fitted.
At the moment, we’re only able to offer smart meters in certain areas, with the right amount of signal and for certain meter types. As this grows we’ll be contacting all our customers to arrange installations.
How can I use my smart meter to save on energy
We’re currently developing an online tool that will help you keep track of your energy habits and help you see where you can save. If you’ve chosen to send us half-hourly readings, you’ll be able to see when in the day your usage has been particularly high or low, so you’ll know what is costing you more energy.
For top tips on saving energy visit our energy efficiency pages.
Will I always get accurate bills?
Your smart meter calculates how much energy you’re using, what this costs over time and the cost every hour as you’re using it. It then automatically send us all this information. This means you’ll no longer receive estimated bills, so you’ll only pay for the energy you use. Only in very rare cases, the smart meter may not be able to send us an automated meter reading due to a connectivity loss or a commissioning error. If this happens, we’ll try to contact you for a manual meter reading (you can see how to read your new meter in this guide). If we don’t manage to obtain it from you, we’ll send you an estimated bill.
Find out about the Smart Meter Installation Code of Practice that we are following.
A guide to your rights and choices.