Get Smart

Smart meters are already being installed up and down the country and we're ready to help you and your business reap the benefits. We want to make smart meters simple – so we've made it easy to find out everything you need to know about getting your business up and running with smart.

It’s easy to book and manage your smart meter appointment online through MyAccount. You can view available dates and choose a time that works best for our Smart Installation Society to visit your business. You can even change your appointment if you need to.

How to book a smart meter appointment?

At the moment we can only offer smart meters in certain areas with the right amount of signal and where we have installers at the ready. To find out if you can have one fitted straight away, simply log in to MyAccount. If you're not eligible just yet, register your interest and we’ll let you know when there's availability in your area.

In the meantime, if you have any questions you can contact us via Livechat or call us now on 0333 009 7003.(1)

What are smart meters? - Smart meter and app graphic

What are smart meters?

Smart facts, simply explained. Learn how smart meters work and why they’re replacing current meters.

Get the most from your smart meter - graphic

Smart meter benefits

Find out how a smart meter can save you time and why it's a clever choice for your business.

How do smart meters help you?

Control your energy

See exactly what you’re using and spending


Only pay for what you use


Automatic readings: no more hassle, no more home visits

Smart meter FAQs

For more information, see our FAQ guide.

When will smart meters be available in my area?

As the technology develops we’ll be able to support smart metering in more and more areas around the country, and by 2020 all homes and businesses in Great Britain will have one fitted.

At the moment, we’re only able to offer smart meters in certain areas, with the right amount of signal and for certain meter types. As this grows we’ll be contacting all our customers to arrange installations.

How can I use my smart meter to save on energy

We’re currently developing an online tool that will help you keep track of your energy habits and help you see where you can save. If you’ve chosen to send us half-hourly readings, you’ll be able to see when in the day your usage has been particularly high or low, so you’ll know what is costing you more energy.

For top tips on saving energy visit our energy efficiency pages.

Will I always get accurate bills?

Your smart meter calculates how much energy you’re using, what this costs over time and the cost every hour as you’re using it. It then automatically send us all this information. This means you’ll no longer receive estimated bills, so you’ll only pay for the energy you use. Only in very rare cases, the smart meter may not be able to send us an automated meter reading due to a connectivity loss or a commissioning error. If this happens, we’ll try to contact you for a manual meter reading (you can see how to read your new meter in this guide). If we don’t manage to obtain it from you, we’ll send you an estimated bill.

Smart Meter Installation Code of Practice

Find out about the Smart Meter Installation Code of Practice that we are following.

Smart meter data

A guide to your rights and choices.

Watch video: See how we’ll install a smart meter into your business

Installing your smart meter

Watch our short video so you know what to expect when the engineer arrives(2).

View the transcript

Watch video: A smarter future

A Smarter Future

Watch this short video on the national Smart meter roll-out.

Watch video: Learn about your home energy monitor

Our video guide on smart meter displays

Watch our short video so you know how your smart meter display works and what it can do.