The team are available Monday to Friday 9 am - 5 pm. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
Very rarely, your smart meter may be unable to send us an automated meter reading due to connectivity loss. If this happens we’ll try to contact you for a manual meter reading. If we don’t manage to get it from you, we’ll send you an estimated bill.