Before you can top-up, you'll need to let us know you've moved in so we can set up your account.
Call us on 0333 009 7111. And if you give us your mobile phone number when you register, we can send you important messages about your smart meter and credit more quickly.
If the previous occupant left a top-up card, please don't use this. This will mean that any top-up payments you make will be added to their account and not yours and could end up with you being disconnected.
Find out more information on how these Pay As You Go smart meters work using our guides