Pay As You Go smart meters - welcome to a new way of topping-up
If you've moved into a home with a smart Pay As You Go smart meter or have had one installed we've put all the information you need in one place
Moved into a home where they already have a smart Pay As You Go meter?
Before you can top-up, you'll need to let us know you've moved in so we can set up your account.
Call us on 0333 009 7111(1). And if you give us your mobile phone number when you register, we can send you important messages about your smart meter and credit more quickly.
If the previous occupant left a top-up card, please don't use this. This will mean that any top-up payments you make will be added to their account and not yours and could end up with you being disconnected.
The quickest and easiest way to top up is with our free mobile phone app.
To get started you'll need to sign up to MyAccount. It only takes a few minutes, just have your account number handy.
With the app you can:
Check your balance,
Get low balance alerts,
Set up auto top-ups and view your top-up history.
Once you're set up download the app from
Online with MyAccount
Once registered you can either carry out a one-time top-up or set up auto top-ups so you can set how much you want to top-up when your meter balance gets low.
If you want to use your payment card to do this, you'll need to give your top-up ID to buy credit.
You can also top-up using cash or cheques at PayPoint stores. Visit a shop with PayPoint symbol. Find a PayPoint shop near you.
TOP TIP: PLEASE DON'T USE A PAYMENT CARD LEFT AT A PROPERTY, WE NEED TO SET UP YOUR ACCOUNT AS A NEW ACCOUNT. CALL US ON 0333 009 7111(1).
Call our automated phone line on 0333 009 7111(1). Please have your account number, top-up ID or phone number stored on your account so we can identify you quickly as well are your debit/credit card to hand.
Smart Pay As You Go top FAQs
We've put together some FAQs to help you with any questions around topping up your smart meter and how to make the most out of our app features.
Have you had a smart meter installed recently or you've moved into a property where they already have one? Or maybe you're looking for tips to get the most out of your in-home display?
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
