Already have a smart PAYG meter?

Head to our page full or tips and advice on how to get the most out of your smart prepayment meter.

Covid-19 update

Covid-19 continues to have an impact on our services. Looking after our customers and staff is our top priority. From 15 January all our non-urgent appointments are paused. This includes:

  • Smart meter installations
  • Meter reading appointments

If you have an installation appointment booked, we will be in touch to let you know if it needs to be cancelled. We apologise for any inconvenience this may cause.

Read our Coronavirus FAQs for latest updates and advice.

Why get a smart Pay As You Go meter?

There are three reasons to get a top up smart meter:

1. Top up anywhere

Top up whenever you need to and set up auto-top ups to make sure you never run out credit.

2. Low balance alerts

Set up alerts so that when your balance drops to £5 you'll get a text or email reminder to top up.

3. Budget more easily

See where you use energy in your home and make small changes to help you manage your budget.

What is a smart Pay As You Go meter?

A smart Pay As You Go meter is a type of smart meter that comes with a handy in-home display, or an IHD for short.

You'll be able to see exactly how much energy you're using in pounds and pence and top up online, set budgets and more.

You can upgrade to a smart Pay As You Go meter if you have a pre-payment meter.

Already have a smart meter? Find out how to read and use your smart meter.

Your smart Pay As You Go meter questions answered

How can I top up my smart Pay As You Go meter?

The quickest and easiest way to top up is with our free mobile phone app. With the app you can:

  • Check your balance,
  • Get low balance alerts,
  • Set up auto top-ups and view your top-up history.

Download from 

Download on the App StoreGet it on Google Play 

You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.

Who can get a smart Pay As You Go meter?

You'll be able to get a smart Pay As You Go meter installed if you have a pre-payment meter and our installers are in your area.

How can I set up automatic top-ups?

You can choose when you want to top up your meter and by how much. We’ll take the payments automatically from your chosen debit or credit card. Set up auto top-ups in MyAccount.

Can I get reminders to top up?

You can get text or email reminders to top up by setting up low balance alerts at £5, or another amount you choose. Set up low balance alerts in MyAccount.

What if I run out of credit or can't top up?

We're here to help if you have any issues. Head over to our help and support centre for information and advice.

What's the truth about smart meters?

There are a number of myths out there about smart meters. Check out our myth-busting blog where we separate truth from the myth.

How to get a smart Pay As You Go meter

Enjoy all the benefits of a smart Pay As You Go meter in three easy steps.

Step 1: Book an appointment

Log into MyAccount to book your smart meter installation on a date and time that suits you best.

Step 2: Have your smart meter installed

On the day of your installation appointment, our installer will arrive and replace your old meters with a new smart meter. This takes about an hour for each meter.

Step 3: Get to know your in-home display

Our installer will leave you with a user guide. It'll explain how your smart meter and in-home display work.


Already have a smart Pay As You Go meter?

Get to know your smart meter

Have you had a smart meter installed recently? Or maybe you're looking for tips to get the most out of your in-home display?

Follow our user guides to find out everything you need to know.

Make your home even smarter

Would you like to control your home heating while you're still in bed, or dim the lights with one simple voice command?

Bring your home to life with smart tech.

Save energy at home

Are you looking for some easy ways to help you lower your bills and save energy?

We're here to help. Head over to our blog for tips and advice.