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Book your smart meter appointment

Smart meters are now available for business customers nationally. 

To book an appointment for your business, all you need to do is tell us a bit about your meter and site.

Complete the smart meter appointment form

Please complete the form below with details about your meter(s), site(s) and appointment preferences. Once you've submitted the form, we'll confirm an appointment that suits the needs of your business.

All questions must be answered, unless marked (Optional)

About your request

Your appointment request

If your relevant meter(s) are all on one site, simply complete the rest of the form to book your appointment(s).

If you need appointments across multiple sites, you can either complete a new form submission for each separate site, or complete and upload the spreadsheet provided when you select the multi-site option below.

How many meters and sites are you requesting appointments for?

Meters on multiple sites? Complete the spreadsheet template and upload it below

For appointments across multiple sites, either complete a separate form submission for each individual site, or simply complete and upload the multi-site spreadsheet following these steps:

  1. Please click here to download the multi-site appointment spreadsheet template.
  2. Complete the spreadsheet. You'll need to provide details for each site.
  3. Upload it below and submit the form, or email the completed spreadsheet to
One file only.
2 MB limit.
Allowed types: pdf, xls, xlsx.
Your contact details

About you

Enter your contact details so we can update you about your appointment or request more information if needed.

Please provide a mobile phone number that we can contact you on.
Are you the site contact who will meet the engineer for your meter installation?
Site contact's details

About the site contact

The site contact is the person who will meet the engineer and give them access to the meters/meter area. They must be present on-site for the duration of the meter appointment.

We need to be able to get in touch with the site contact regarding the appointment(s) or for further information.

Please provide a mobile phone number that we can reach the site contact on.
Meter details

About your meter(s)

You can submit information on a single MPAN or multiple MPANs below but please ensure they relate to the same premise address.

If you'd like to book a smart meter installation for multiple MPANs across more than one site, you will need to fill out a new form for each site, or complete the multi-site spreadsheet option provided on page 2 when you select 'Multiple meters on multiple sites'.

Do any of the below apply to your meter(s)? (Please select all that apply)
Please take a photo a few steps back from the meter to show it in its surroundings if possible. Having a photo showing the existing meter(s) and the surrounding area is important to ensure a successful appointment, particularly for RTS meters.
One file only.
2 MB limit.
Allowed types: jpg, jpeg, png, pdf.
Appointment info

About your appointment

Are there any risks we should be aware of before visiting the site?
Are there parking restrictions on site?
Do you require us to send you RAMS (Risk Assessment, Method Statement) before the appointment?
What is your preference regarding appointment timing? Please select from the options below
Which day is required for your appointment? Select all preferred days: (Optional)