Save money and upgrade your home with the ECO4 scheme
The ECO4 scheme is a government initiative that offers financial assistance for energy-efficient upgrades to households in Great Britain. Homeowners with a low EPC rating can apply for a package of energy-saving measures and heating improvements through the ECO4 scheme. It's worth noting that the scheme is not restricted to boiler upgrades or replacements.
Find out your home's current EPC rating
What is the ECO4 Scheme?
ECO4 is the fourth phase of the Government’s Energy Company Obligation. It started in August 2022 and it's due to continue until 31 March 2026.
The ECO4 Scheme aims to provide free energy-saving measures for vulnerable households to improve the efficiency and heating of their home.
Who's eligible for ECO4?
As well as being a current EDF customer, we've listed below the eligibility criteria for ECO4.
Please note: Our installers will complete a DWP check before installation. If you receive Child Benefits only, you'll be asked to provide your Child Benefit Award Notice, a signed self-declaration, and evidence to support your eligibility. We've supplied a table of Child Benefit eligibility. Total Household Income thresholds will apply. You can view these in the table below.
You'll need;
- an EPC rating of E or below(1)
as well as being in receipt of one of the following;
- Income-based Job Seekers Allowance
- Income-related Employment and Support Allowance
- Income Support
- Pension Credit Guarantee Credit
- Working Tax Credit
- Child Tax Credit
- Universal Credit
- Housing Benefit
- Pension Credit Savings Credit
- Child Benefit
These benefits are not included as part of the eligibility criteria for the ECO4 scheme
- Disability Living Allowance (DLA)
- Personal Independence Payment (PIP)
- Attendance Allowance
- Carer's Allowance
- Severe Disability Allowance
- Industrial Injuries Disablement Benefit
- War Pensions Mobility Supplement
- Constant Attendance Allowance
- Armed Forces Independence Payment
Four steps to a more energy efficient home with the ECO4 scheme
Step 1
Make sure you're eligible for the scheme.
Step 2
Depending on your location, you'll be matched with an installer, who will carry out a free survey of your home.
Step 3
The installer will decide what package of measures is required.
Step 4
Congratulations! You can now enjoy a more energy-efficient home.
Here are some of the measures which will make up a package under ECO4
Stop heat in your home escaping
Did you know that a typical home without insulation can lose 33% of its heat through its walls and 25% through the roof?
Insulating your home properly can improve keeping the heat in and reduce heat loss.
Well-insulated homes are much better for your health too. There is no question that living in a cold home can cause health issues, and heighten pre-existing ones. Insulating your home to the latest guidance also means that you can prevent damp, which can cause mould and mildew.
Adding insulation to your loft, walls and floor will help you keep your home warm, wasting less energy and lowering your home's carbon emissions.
Upgrade your electric heating system
Upgrading your existing electric heating system with a more energy-efficient solution or adding a zero carbon heating system like an air source heat pump will keep you warm and save the planet.
Electric heater designs have come a long way. New models of storage heaters and electric radiators include energy efficiency features such as;
- Smart controls help you only heat the rooms you want
- A highly accurate thermostat, 7-day times for 24-hour control
- Energy-saving technologies such as 'open window detection' and 'adaptive start'
Upgrade your boiler
The scheme requires that the fabric of a property (walls, floors and roofs) are considered before replacing a heating system. Upgrading your old boiler with a more efficient model will help make your home more energy efficient. Boilers, like other domestic appliances, have efficiency ratings of A-G. Modern boilers have to be A-rated and show it in their literature.
FAQs about the ECO4 Scheme
Why can't I just get a replacement gas boiler?
The ECO scheme has been designed by the government to improve the most energy-inefficient properties. The scheme requires that the fabric of a property (walls, floors and roofs) are considered before replacing a heating system.
If all insulation work has been done, it may be possible to upgrade your heating system, but further scheme restrictions may apply.
An upgrade would typically be;
Upgrading from electric room heaters to an efficient air source heat pump
Upgrading from inefficient electric storage heaters to an efficient air source heat pump
Upgrading from a non-condensing gas boiler to an efficient A-rated combi boiler
What if I don't want all the measures that the installer says I need to have?
In order to be eligible for the ECO scheme, your property must meet the minimum EPC band improvement. The measures identified by the installer will meet this requirement and must be installed to be eligible for the scheme.
How do I find out if I have an EPC and what the rating is?
Please visit GOV.UK's Find an energy certificate page
Can I receive the ECO grant and choose my installer?
The ECO scheme is not a grant scheme. Payments are made directly to the installer based on the work completed in your home. EDF only uses installers that meet the accreditation requirements set by the government.
This means that all the work carried out will be to a high standard, making sure the improvements help you make your home more efficient for the long term.
Why do I need to have ventilation measures installed in my property?
When insulating a property it's important to have adequate airflow throughout the property, therefore it may be required to install ventilation measures.
I've not heard from the installer since submitting my ECO application. Who do I contact?
Your allocated installer should be in touch with you within 5 working days from submitting your application. You can find who your installer is in the email that is sent to you if your application is successful.
| Installer | Contact details | Opening times |
| Pacifica Home Services | 01913 791 279 | Mon - Fri 9am - 5.30pm |
| Dyson Energy services | 01484 406 090 | Mon- Fri 8am -5pm |
| Bidconnector | 01903 496 343 | Mon- Fri 9am -5pm |
| Effective Home | ECOSales@effectivehome.co.uk or 01302 540308 | Mon-Fri 9am – 5.50pm |
| MPC Energy | 0141 951 7887 | Mon-Fri 9am-5pm |
If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?
Yes, EDF has a replacement boiler offer, and we also work with trusted installers who can also help you insulate your home. Please head to our insulation area or to our boiler section, where you can order a new boiler.
I've been asked to submit a copy of my benefit letter to the installer. How do I do this?
Please email a copy of your benefits letter directly to your allocated installer. You can find your installer details in your confirmation email, which tells you if your application has succeeded.
How to contact your installer
For Pacifica, send by email to keepwarm@pacificagroup.co.uk
For MPC Energy, send an email to enquiries@mpcenergy.org
For Dyson, please call 01484 406090. Opening hours are Mon to Friday 8.30 am - 5 pm for instructions.
Who do I contact if I have a query or complaint about my installation?
In the first instance, you should contact the installer directly. Please refer to the installer contact details in the FAQs above. If you're unsatisfied with their response or unable to resolve the issue, please contact the EDF Eco team at eco@edfenergy.com at eco@edfenergy.com.
I need to reschedule an appointment I have booked with the installer. How do i do this?
Please get in touch with your allocated installer directly to rearrange your appointment. Please try and give 48 hours notice.
| Installer | Contact centre | Opening times |
| Pacifica Home Services | 01913 791 279 | Mon - Fri 9am - 5.30pm |
| Dyson Energy services | 01484 406 090 | Mon- Fri 8am -5pm |
| Bidconnector | 01903 496 343 | Mon- Fri 9am -5pm |
| Effective Home | ECOSales@effectivehome.co.uk or 01302 540308 | Mon- Fri 9am -5.50pm |
| MPC Energy | 0141 951 7887 | Mon-Fir 9am-5pm |
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