The ECO4 scheme is here to help you save money and improve your home

Eligible customers living in a home with a low EPC rating will be offered a package of free energy-saving measures and heating improvements. The ECO4 scheme is not a way to only replace or upgrade your boiler

Find out your home's current EPC rating.

We’re aware of an issue affecting the ECO4 application process

The issue has been fixed but applications made from May 8th onwards may not have been captured. If you haven't received an email confirmation you'll need to recomplete your application. We're sorry for the delay in dealing with your application.


What is the ECO4 Scheme?

ECO4 is the fourth phase of the Government’s Energy Company Obligation. It started in August 2022 and it's due to continue until 31 March 2026.

The ECO4 Scheme aims to provide free energy-saving measures for vulnerable households to improve the efficiency and heating of their home.

Who's eligible for ECO4?

As well as being a current EDF customer, we've listed below the eligibility criteria for ECO4.

Please note: Our installers will complete a DWP check before installation. If you receive Child Benefits only, you'll be asked to provide your Child Benefit Award Notice, a signed self-declaration, and evidence to support your eligibility. We've supplied a table of Child Benefit eligibility. Total Household Income thresholds will apply, you can view these in the table below.

You'll need;

  • an EPC rating of E or below(1)

as well as being in receipt of one of the following;

  • Income-based Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit Guarantee Credit
  • Working Tax Credit
  • Child Tax Credit
  • Universal Credit
  • Housing Benefit
  • Pension Credit Savings Credit
  • Child Benefit 


These benefits are not included as part of the eligibility criteria for the ECO4 scheme

  • Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Carer's Allowance
  • Severe Disability Allowance
  • Industrials Injuries Disablement Benefit
  • War Pensions Mobility Supplement
  • Constant Attendance Allowance
  • Armed Forces Independence Payment


The table below shows the Child Benefit eligibility. Please note this is for the total maximum household income (and not per child).

Type of claimantNumber of children or qualifying young persons
 1234 or more
Single claimant£19,000£24,800£29,600£34,500
Member of a couple£27,500£32,300£37,200£42,000

Five steps to a more energy efficient home with the ECO4 scheme

Step 1

Make sure you're eligible for the scheme.

Step 2

Depending on your location, you'll be matched with an installer.

Step 3

A free survey will be carried out by the installer.

Step 4

The installer will decide which single insulation measure is required.

Step 5

Congratulations – You can now enjoy your more energy efficient home.


Here are some of the measures which will make up a package under ECO4

loft insulation roll in attic

Stop heat in your home escaping

Did you know that a typical home without insulation can lose 33% of its heat through its walls and 25% through the roof?

Insulating your home properly can improve keeping the heat in and reduce heat loss.

Well-insulated homes are much better for your health too. There is no question that living in a cold home can cause health issues, and heighten pre-existing ones. Insulating your home to the latest guidance also means that you can prevent damp, which can cause mould and mildew.

Adding insulation to your loft, walls and floor will help you keep your home warm, wasting less energy and lowering your home's carbon emissions.

Economy 7 - night storage heater

Upgrade your electric heating system

Upgrading your existing electric heating system with a more energy-efficient solution or adding a zero carbon heating system like an air source heat pump will keep you warm and save the planet.

Electric heater designs have come a long way. New models of storage heaters and electric radiators include energy efficiency features such as;

  • Smart controls help you only heat the rooms you want
  • A highly accurate thermostat, 7-day times for 24-hour control
  • Energy-saving technologies such as 'open window detection' and 'adaptive start'
engineer showing how to use boiler controls

Upgrade your boiler

The scheme requires that the fabric of a property (walls, floors and roofs) are considered before replacing a heating system. Upgrading your old boiler with a more efficient model will help make your home more energy efficient. Boilers, like other domestic appliances, have efficiency ratings of A-G. Modern boilers have to be A-rated and show it in their literature.


FAQs about the ECO4 Scheme

Why can't I just get a replacement gas boiler?

The ECO scheme has been designed by the government to improve the most energy-inefficient properties. The scheme requires that the fabric of a property (walls, floors and roofs) are considered before replacing a heating system.

If all insulation work has been done, it may be possible to upgrade your heating system, but further scheme restrictions may apply.

An upgrade would typically be;

  • Upgrading from electric room heaters  to an efficient air source heat pump

  • Upgrading from inefficient electric storage heaters to an efficient air source heat pump

  • Upgrading from a non-condensing gas boiler to an efficient A-rated combi boiler

What if I don't want all the measures that the installer says I need to have?

In order to be eligible for the ECO scheme, your property must meet the minimum EPC band improvement. The measures identified by the installer will meet this requirement and must be installed to be eligible for the scheme.

How do I find out if I have an EPC and what the rating is?

Can I receive the ECO grant and choose my installer?

The ECO scheme is not a grant scheme. Payments are made directly to the installer based on the work completed in your home. EDF only uses installers that meet the accreditation requirements set by the government.

This means that all the work carried out will be to a high standard, making sure the improvements help you make your home more efficient for the long term.

Why do I need to have ventilation measures installed in my property?

When insulating a property it's important to have adequate airflow throughout the property, therefore it may be required to install ventilation measures.

I've not heard from the installer since submitting my ECO application. Who do I contact?

Your allocated installer should be in touch with you within 5 working days from submitting your application. You can find who your installer is in the email that is sent to you if your application is successful.

InstallerContact centreOpening times 
Pacifica Home Services01913 791 279Mon - Fri 9am - 5.30pm
Dyson Energy services01484 406 090Mon- Fri 8am -5pm
Bidconnector01903 863 256Mon- Fri 9am -5pm
Everwarm01506 638 600Mon- Fri 9am -5pm
Effective or 01302 540308Mon-Fri  9am – 5.50pm
Zing0330 808 4365 Ext. 204Mon-Fri 8am – 6pm

If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF has a replacement boiler offer and we also work with trusted installers who can also help you insulate your home. Please head to our insulation area or to our boiler section, where you can order a new boiler.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefits letter directly to your allocated installer. You can find your installer details in your confirmation email, which tells you if your application has succeeded.

How to contact your installer

For Pacifica, send by email to
For Dyson, please call 01484 406090. Opening hours are Mon to Friday 8.30 am - 5 pm for instructions.

Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer directly. Please refer to the installer contact details in the FAQs above. If you're unsatisfied with their response or unable to resolve the issue, please contact the EDF Eco team at at

I need to reschedule an appointment I have booked with the installer. How do i do this?

Please get in touch with your allocated installer directly to rearrange your appointment. Please try and give 48 hours notice.

InstallerContact centreOpening times
Pacifica Home Services01913 791 279Mon - Fri 9am - 5.30pm
Dyson Energy services01484 406 090Mon- Fri 8am -5pm
Bidconnector01903 863 256Mon- Fri 9am -5pm
Everwarm01506 638 600Mon- Fri 9am -5pm
Effective or 01302 540308Mon- Fri 9am -5.50pm
Zing0330 808 4365 Ext. 204Mon-Fri 8am – 6pm

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