Can I spread the cost of installation via finance?

Unfortunately, EDF Energy doesn't offer a finance option.

Can I apply for the ECO scheme online?

Not at the moment, but we hope to have this functionality in the future, for now you can enquire through your account, or switch to EDF Energy.

If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF Energy has a replacement boiler offer and many more energy efficiency options.

Why are council/social housing tenants not eligible for the ECO scheme?

Your local council is responsible for maintaining its housing. Please contact them to see if any help is available.

Are there any property types that don’t qualify for the ECO scheme?

Certain property types may not be able to receive certain measures, such as insulation in park homes, or properties more than three storeys high.

ECO4 applications have closed

Q: Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer directly. If you are unsatisfied with their response, please contact the EDF Energy ECO team on 0333 200 5119.

We really appreciate your interest. Unfortunately, we’re not accepting new applications for our ECO4 scheme.

If you’ve already applied for the ECO4 scheme, your application is currently being processed, and we'll be in touch shortly.

What happens next with your ECO4 application

To carry out home improvements under our ECO4 scheme, we've had to close to new applications.

Thank you for submitting your application to the ECO4 energy‑efficiency schemes. While we’re no longer accepting new applications, your journey to a warmer, more efficient home is underway.

What you can expect

We’ll contact you soon – Our EDF Heat Pumps team will reach out to confirm your details and eligibility
Home survey and assessment – An installer will visit to check your home and recommend the most effective improvements
Installation planning – Once the survey is complete, they’ll schedule your upgrades and keep you updated every step of the way
Regular updates – You’ll always know what’s happening next, so you can plan around your installation with confidence

FAQs about the ECO4 Scheme

General questions about the ECO Scheme

Why is the ECO4 scheme coming to an end?

ECO4 is a government‑led scheme that was designed to run for a fixed period. The current phase of the scheme finishes at the end of March 2026, which means energy suppliers can no longer accept new applications. This planned closure is part of the government’s transition to the next phase of energy‑efficiency support schemes.

Where can I go for support now that ECO4 has closed?

If you still need help improving your home’s energy efficiency, you may be able to access support through other government or local authority schemes. We recommend checking with your local authority, as they can advise on what funding or grants may be available in your area (for example, the Warm Homes Scheme or other local initiatives).

If I need product help or advice, who should I contact?

Your first point of contact should be EDF Heat Pumps. Please call 0800 802 1687 for any product support or advice relating to your installation. Their teams are available Monday to Friday, 9 am to 5 pm.

FAQs for anyone who has applied for ECO through us

How do I find out if I have an EPC and what the rating is?

You can check whether your property has an Energy Performance Certificate (EPC) and view its rating by visiting: https://www.gov.uk/find-energy-certificate

Why can't I just get a replacement gas boiler?

The ECO scheme is designed by the government to improve the most energy‑inefficient homes. This means the fabric of the property (walls, floors and roofs) must be considered before a heating system can be replaced.

If all recommended insulation work has been completed, it may be possible to upgrade your heating system, although additional scheme restrictions may apply.

Typical upgrades under our ECO4 scheme include:

Upgrading your insulation
Upgrading your heating to an efficient air source heat pump
Adding solar panels

What if I don't want all the measures that the installer says I need to have?

To qualify for the ECO scheme, your property must achieve the minimum required EPC band improvement. The measures recommended by the installer are identified to meet this requirement and must be installed to remain eligible.

Why do I need to have ventilation measures installed in my property?

Proper airflow is essential when insulating a property, so ventilation measures may need to be installed.

If I’m not eligible for the ECO4 scheme, what replacement boiler offers do you run?

Please visit our boiler section, where you can order a new boiler directly.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefits letter directly to EDF Heat Pumps ECO@EDFHeatPump.co.uk

Who do I contact if I have a query or complaint about my installation?

You should contact your installer first. If you’re not satisfied with their response, or you're unable to resolve the issue, please contact the EDF ECO Team at: ECO@EDFHeatPump.co.uk

I need to reschedule an appointment I have booked with the installer. How do I do this?

Please get in touch with your allocated installer directly to rearrange your appointment. Please try and give 48 hours notice.

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