How we can support you with your energy bill payments
There are lots of things we can do to help make your electricity and gas payments more manageable.
Enjoy lower unit cost and low debt repayment rates with a smart Pay As You Go meter
We can agree smaller debt repayments with you when you switch to a smart Pay As You Go meter. You'll also be able to:
- Enjoy lower unit rates (cost for each unit of energy used)
- Budget more easily as you'll see where you use energy
- See exactly how much you're spending in pounds and pence
- Set up alerts in MyAccount to get a text or email reminder to top up
- Activate £10 emergency credit if your balance drops below £1
- Top up whenever, from wherever you are - with our phone app, in MyAccount, by phone, or in a shop with a PayPoint symbol
Call us on 0333 200 5104(1) to book an installation appointment.
Save when you switch to Direct Debit
You'll save more money when you pay by Direct Debit(2) because you'll pay less for every unit of energy you use.
It's quick and easy to change your payment method online:
- Log into MyAccount and select 'Payment Method Change'. You can also register for MyAccount if you haven't used it before.
Spread your payments
We can create a payment plan based on what you can afford and when. This is called an instalment plan.
- Apply for a Direct Debit instalment plan in MyAccount. If you haven't signed up to MyAccount you will need to do that first.
Don't pay by Direct Debit? Change to pay by Direct Debit in MyAccount.
Pay less, more often
Do you currently pay a big bill every three months? You may find it easier to pay a smaller, more manageable amount every month instead.
- Phone 0333 009 6992(1) to change your bills to monthly.
Switch your energy deal
Are you wondering if you could save money by switching to a different energy tariff that also suits your needs more?
If your current tariff is due to end within the next three months you won't have to pay any exit fees.
- Log into MyAccount and go to 'Tariff details' to see if you can swap.
Get help from our support fund
If you're a vulnerable customer you may be able to get a grant from the EDF Customer Support Fund through our Priority Services Register.
This grant could help clear your gas or electricity debts.
Help and support from other organisations
Use your benefits to pay debt or bills
If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits. This is called ‘third party deductions’ or Fuel Direct.
Call 0333 200 5100(3) for more information.
Maximise your household income
We've teamed up with IncomeMAX who can work with you to identify ways to increase your income, reduce bills and deal with any problem debts.
Advice from the Money Advice Service
This free service was set up by the UK Government to provide free, impartial money advice. Try the Budget Planner to help you take control of your money.
Support from National Debtline
National Debtline is an independent charity that provides free debt advice.
Help from Citizens Advice Plymouth
We've been working with Citizens Advice Plymouth for 10 years. They provide free, impartial advice on debt and benefits.
Support for your business
The Business Debt Line provides free, impartial and confidential debt advice if you run a small business, or if you're self-employed.
There's also free, independent debt advice available from these organisations
Reduce how much energy you use at home
Head over to our blog for a list of easy tips to help you reduce your energy usage, which will keep your costs down too.
Get up to £10,000 with the Green Homes Grant
If you're a homeowner or a landlord in England you could get a voucher worth up to £10,000 to help with energy efficiency improvements such as loft insulation, or an air source heat pump.
Lower your heating costs with the ECO scheme
If you get certain benefits you may be able to get free cavity wall insulation, free loft insulation, or a subsidised gas boiler replacement.