We understand how worrying it can be when you get into debt. And we have lots of experience helping our customers manage their money. It’s not just about energy bills – we can help you with all aspects of looking after your cash
Get help with your energy bill
If you're struggling to pay your electricity or gas bills we recommend you get in touch with us as early as possible so that we can help you, our number is 0333 009 6992(1).
You’ll need to have your account number handy (you can find it on any letter or bill we’ve sent you – it starts with ‘67’).
Why not choose monthly billing instead?
Changing your bills to receiving them monthly rather than quarterly or annually helps you budget, by breaking your payments down into much more manageable amounts.
How do I change to monthly billing?
Contact us now via Live Chat or call our EDF Energy Debt Helpline on 0333 009 6992(1)
Other support from EDF Energy
We're continuing to work hard to give our customers the right support, when they need it through our Personalised Support Service.
If you’re worried about bills, struggling to manage your finances, need help with things like reading your meter or you want to make sure you’re not missing out on any extra income, we can provide the support you need.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.