Questions about this year's Warm Home Discount Scheme?

How will I know if my application has been received?

If you successfully applied for the Warm Home Discount we'll either write to you or message you via MyAccount. The communication will explain the next steps of the application process.
 

How will I receive my Warm Home Discount rebate if my application is successful?

Credit meter

If you have a credit meter your Warm Home Discount rebate will be credited directly to your account. Once this has been applied it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.
 

Prepayment meter

If you're a prepayment customer you'll receive a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.
 

Smart Prepayment meter

If you're a smart prepayment customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.
 

What happens if my supply changes during the application process?

If your electricity supplier changes before you get your rebate, you'll need to reapply with your new supplier. Please note that not all energy companies take part in the scheme and they might have different criteria and deadlines to ours.
 

Extra help and support

Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

Refer a friend and get a £50 Amazon voucher

For every friend you introduce who then takes out a new electricity and gas tariff, we'll give you both a £50 Amazon.co.uk Gift Card. It's a win-win!

Tips to help you reduce your energy

Now that we're all working, cooking, exercising and relaxing at home, we're naturally using more energy. All of this has an impact on our bills and the size of our carbon footprint. So, how can you be more low-carbon and energy-efficient at home without spending a penny?

Read our advice on how to reduce your energy use in every room of your home. 

Get ready for winter

Winter has arrived, so learn how to prepare your home for extreme weather conditions such as:

  • Floods
  • Storms
  • Snow 

Most importantly, make sure you stay safe through the chilly months ahead and read our tips.

Are you on the best energy tariff for you?