What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme (WHD) is a government-run scheme offering a one-off payment of £140 (inclusive of VAT) towards energy bills. 

The scheme was introduced by the Government in April 2011 to help customers most in need. Find out more information about the Warm Home Discount Scheme and if you're eligible.

If you’d like to leave your mobile number, we’ll send you a text to remind you when we open this year's scheme.

Remember, even if you’ve received the discount in the past, you need to re-apply for it again every year.

Who automatically gets the Warm Home Discount?

If you're in receipt of the Guarantee Credit element of Pension Credit, then you should automatically receive the Warm Home Discount each year. The Department of Work and Pensions (DWP) will write to you to let you know if you're eligible.


How can I check if the Warm Home Discount is included in the benefits I’m getting?

If you’re not sure contact the Pension Service or Jobcentre Plus.

I’ve had confirmation my application was successful for the 2020/21 Warm Home Discount Scheme, how will I receive my rebate?

Credit meter

If you have a credit meter your Warm Home Discount rebate has now been credited directly to your account. it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.

Prepayment meter

If you're a prepayment customer we have sent you a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.

If you haven’t received your voucher from the Post Office or you're having issues redeeming it please contact our prepayment team before 31 July 2021 on 0333 009 7020 to request a replacement.

Smart Pay As You Go meter

If you're a smart Pay As You Go customer, the rebate has been credited directly to your electricity meter. You will have received confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.

If you do not have visibility of your rebate on your smart meter please contact us on 0333 009 7020 so we can look into it for you.

Expecting a cheque?

If you were expecting a cheque and haven’t received it or you need a replacement please contact us before the 31 July 2021 on 0333 009 7020.

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Extra help and support

Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

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Refer a Friend and we’ll add £50 to your energy account!

Refer your friends to EDF and once they're on board we'll credit both your accounts with £50! So start spreading the love.

Tips to help you reduce your energy

Now that we're all working, cooking, exercising and relaxing at home, we're naturally using more energy. All of this has an impact on our bills and the size of our carbon footprint. So, how can you be more low-carbon and energy-efficient at home without spending a penny?

Read our advice on how to reduce your energy use in every room of your home. 

Looking forward to a low carbon future?

The average carbon footprint per person in the UK, per year, is around 13 tonnes(1). So that we can limit global warming to 1.5°C, we need to reduce our individual carbon footprint to just 2 tonnes a year.

At first glance this sounds like a lot, so we've put together some easy tips to get you started.

Are you on the best energy tariff for you?