The Warm Home Discount Scheme gives a one-off payment of £150 to electricity customers who are potentially struggling to pay their energy bills during the cold winter months.
Where do you live?
What is the Warm Home Discount Scheme?
Warm Home Discount is a Government-led scheme which requires electricity suppliers to offer additional support to people who are at risk of being fuel poor by way of a rebate of £150 to eligible customers.
There are three elements to the WHD rebate scheme:
- Warm Home Discount – Core Group 1
Eligible customers in receipt of Guarantee Pension Credit will be identified by the Department for Work and Pensions (DWP) and should receive their rebate from us automatically - Warm Home Discount - Core Group 2
Eligible customers in England and Wales no longer need to apply and will be identified by the DWP automatically - Warm Home Discount - Scotland Broader Group
Customers in Scotland who are not eligible for Core Group 1, must apply each year by contacting us or completing our online application form if they meet our criteria.
How will I receive my Warm Home Discount Rebate?
If you are eligible, we will provide your £150 payment by the end of March 2023
Credit meter
If you have a credit meter your Warm Home Discount rebate will be credited directly to your account. Once this has been applied it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.
Prepayment meter
If you're a prepayment customer you'll receive a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.
Smart Pay As You Go meter
If you're a smart Pay As You Go customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.
Further help and advice about this year's scheme
If you need any more information about this year's scheme, head over to our Help and Support area.
Extra help and support
Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.
Tips to help you reduce your energy
With the cost of living on the rise, there's never been a better time to cut your energy bills and be kind to the planet.
We've put together some tips to help you and your family reduce your energy use in every room of your home.