Warm Home Discount Scheme

Applications for the Warm Home Discount (Broader Group) for 2021/2022 are now closed.

Information for the 2022/2023 Warm Home Discount scheme will be announced later this year. 

What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme (WHD) is a government-led scheme offering a one-off payment of £140 (inclusive of VAT) towards energy costs. 

The scheme was introduced by the Government in April 2011 to help customers most in need. Find out more information about the Warm Home Discount Scheme. We expect to have more information on what next year's scheme will look like in the Summer of 2022, you can check back here for more info then.

When is the Warm Home Discount rebate provided? If you are successful we aim to provide payments for the 2021/22 scheme year by end of February 2022.

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Who automatically gets the Warm Home Discount?

If you're in receipt of the Guarantee Credit element of Pension Credit, then you should automatically receive the Warm Home Discount each year. The Department of Work and Pensions (DWP) will write to you to let you know if you're eligible.

Questions about this year's Warm Home Discount Scheme

How will I know if my application has been received?

If you successfully applied for the Warm Home Discount we'll either write to you or message you via MyAccount. The communication will explain the next steps of the application process.

How will I receive my Warm Home Discount rebate if my application is successful?

Credit meter

If you have a credit meter your Warm Home Discount rebate will be credited directly to your account. Once this has been applied it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.

Prepayment meter

If you're a prepayment customer you'll receive a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.

Smart Pay As You Go meter

If you're a smart Pay As You Go customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.

What happens if my supply changes during the application process?

If your electricity supplier changes before you get your rebate, you'll need to reapply with your new supplier. Please note that not all energy companies take part in the scheme and they might have different criteria and deadlines to ours.

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Extra help and support

Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

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Tips to help you reduce your energy

With the cost of living on the rise, there's never been a better time to cut your energy bills and be kind to the planet.

We've put together some tips to help you and your family reduce your energy use in every room of your home.