Warm Home Discount

The 2018/19 Warm Home Discount rebate scheme is now open. It’s the eighth year this government scheme has been running and there's still a limit to the number of Support Plus rebates we can pay out under the scheme. So if you’re eligible don’t delay – apply now. 

The scheme helps people who may find it a struggle to pay for their energy by giving them a one-off rebate towards their electricity costs. For 2018/19, the Warm Home Discount rebate is £140.

How it works

If you already get Pension Credit, you could qualify for the Warm Home Discount rebate, as long as on 8 July 2018, you:

• Were getting the Guaranteed Credit element of Pension Credit (even if you get Savings Credit as well)
• Your name (or your partner’s) was on your energy bill.

If this applies to you, the Department for Work and Pensions (DWP) will write to you this autumn and let you know what you need to do next. They’ll also tell us so we can pay your rebate. So you don’t need to complete an application form.

Warm Home Discount – Support Plus rebate

You can still apply for our Warm Home Discount – Support Plus scheme. There are certain eligibility criteria you need to meet.

Check if you’re eligible for the Warm Home Discount – Support Plus scheme

To qualify for Support Plus, you, or another named EDF Energy account holder living at the property must be in receipt of one of the following seven benefit combinations:

 (1) Income Support and one of the following:

• Has parental responsibility for a child under the age of 5 who ordinarily resides with you
• Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
• Receives a disability premium, enhanced disability premium, severe disability premium
• Receives a Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
• Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium

(2) Income-related Employment and Support Allowance and one of the following:

• Has parental responsibility for a child under the age of 5 who ordinarily resides with you
• Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
• Receives a disability premium, enhanced disability premium, severe disability premium
• Receives a Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
• Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium;
• Receives a work related activity or support group component

(3) Income-based Job Seekers Allowance and one of the following:

• Has parental responsibility for a child under the age of 5 who ordinarily resides with you
• Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
• Receives a disability premium, enhanced disability premium, severe disability premium
• Receives a Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
• Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium

(4) Universal Credit and have earned less than £1,349 in at least one month since 1 March 2018 and one of the following: 

• Has parental responsibility for a child under the age of 5 who ordinarily resides with you
• Receives a disabled child premium or Child Tax Credit which includes a disability or severe disability element
• Receives a disability premium, enhanced disability premium, severe disability premium
• Receives a Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
• Receives a pensioner premium, higher pensioner premium or enhanced pensioner premium
   

(5) Child Tax Credit by virtue of an award which is based on your annual income not exceeding £16,190

(6) Working Tax Credit and you have a household income of £16,190 or less and one of the following:

• Has parental responsibility for a child under the age of 5 who ordinarily resides with you
• Receives a disabled worker element or severe disability element, Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
• Is aged 62 years or over
   

(7) Pension Credit – Pension Credit – Savings Credit ONLY (eg you do not receive the Guarantee Credit element of Pension Credit)

If you get Pension Credit which includes the Guaranteed Credit element on the qualifying date of 8 July 2018, you’ll automatically qualify for the Warm Home Discount rebate. If you’re not sure which elements of Pension Credit you get, contact the Pension Service or check your Pension Credit award notice.

How we check applications

IncomeMax, an organisation who works on our behalf, might ask you for documents that show you’re getting the right benefits.

When are rebates paid?

We hope to pay all Warm Home Discount rebates from October 2018 to the end of February 2019. And we hope to pay Warm Home Discount – Support Plus rebates from November 2018 to the end of February 2019. Both are one-off payments of £140.

Remember that you'll only get a rebate if your application’s successful and you’re still an EDF Energy customer when we come to pay it. 

1. As part of The Warm Home Discount - Support Plus Scheme (the”Scheme”) we will provide a £140 (including VAT) rebate on the energy bill of eligible households (“Rebate”). Rebates will be made by way of a credit to the energy account, top-up vouchers for prepayment meters, or by cheque. Where the Rebate is applied by way of a credit to your account we apply this to your electricity account by default for dual fuel customers (but you can request for this to be transferred to your gas account if you wish). The method used to provide the Rebate will be determined at our discretion.

2. The Scheme is open to households if:

i. your eligible household takes its current domestic electricity supply from us and continues to do so until the Rebate has been paid.

ii. you, or any other named individual are the EDF Energy electricity account holders living at the property and meet the Qualification Criteria (as set out in Condition 3 below).

3. If you’re an individual in an eligible household you may make an application to receive a Rebate under the Scheme if you, or any other named individual are the EDF Energy electricity account holder, and currently receive at least one of the seven benefit combinations, listed on our website at www.edfenergy.com/rebate.

4. Only one application for a Rebate may be made per eligible household.

5. We reserve the right to close the application process the earlier of:

i. the provision of a Rebate to the first 109,000 eligible households whose applications we receive during the period of 04 September 2018 to 31 March 2019 (the “Scheme year”); and

ii. 19 December 2018, or any such earlier time as we may deem to be appropriate.

6. We reserve the right to modify any of these terms and conditions at any time during the course of the Scheme year.

7. You agree to provide us with documentary evidence from the Department for Work and Pensions (“DWP”) to show that you fit the eligibility criteria. Any such documentary evidence must be dated no earlier than 01 April 2018.

8. You acknowledge and agree that in order for us to check your eligibility for the Scheme that:

i. we, and / or an organisation working on our behalf, may ask DWP or another organisation, for the information required to check or confirm your eligibility; and / or

ii. DWP, or other organisations, may share this information with us and / or an organisation working on our behalf.

9. In order for us to confirm that you meet the eligibility criteria or are in receipt of one of the qualifying benefit combinations listed on our website you acknowledge and agree to:

i. grant us, and an organisation working on our behalf, permission to send your documentary evidence or information to DWP, or other organisations, and

ii. grant DWP, or other organisations, permission to disclose your information to us, and an organisation working on our behalf. You also agree that an organisation working on our behalf may contact you to provide your documentary evidence and information for verification purposes, and you agree to us sharing your information with any such organisation, and to us and such organisation processing your data for the purposes of the Scheme, including, without limitation, verification.

10. You acknowledge that we may use the information which you have provided to us in order to process your application and provide you with Rebates and other relevant assistance which you may be eligible for.

11. You acknowledge and agree that we may store your information until the 31 December 2019 or as otherwise required by law or any regulatory requirement.

12. In these terms and conditions “we/us/our/EDF Energy” means EDF Energy Customers LTD (company registered no. 2228297) and “you/your” means the person making an application for this Scheme.

13. By submitting an application you agree to these terms and conditions.