How will I know if my application has been received?
If you successfully applied for the Warm Home Discount we'll either write to you or message you via MyAccount. The communication will explain the next steps of the application process.
How will I receive my Warm Home Discount rebate if my application is successful?
If you have a credit meter your Warm Home Discount rebate will be credited directly to your account. Once this has been applied it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.
If you're a prepayment customer you'll receive a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.
Smart Prepayment meter
If you're a smart prepayment customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.
What happens if my supply changes during the application process?
If your electricity supplier changes before you get your rebate, you'll need to reapply with your new supplier. Please note that not all energy companies take part in the scheme and they might have different criteria and deadlines to ours.