What is the Warm Home Discount?

The Warm Home Discount is a government led scheme introduced in 2011 that helps people who may be struggling to pay for their energy. The 2017/18 scheme gives eligible customers a one-off £140 rebate towards their energy costs

You can now apply for the 2017/2018 scheme

After a really successful sixth year in which we gave out £34 million in rebates and helped more than 245,000 EDF Energy customers, the Warm Home Discount is open again for a seventh year. This means you can now apply online for a Warm Home Discount – Support Plus rebate.

There’s a limit to the amount of rebates we can pay out under the scheme so if you’re eligible don’t delay – click below to apply. 

The Warm Home Discount rebate – how it works

If you get are in receipt of Pension Credit, you automatically qualify for the Warm Home Discount rebate, as long as on 9 July 2017:

•    You were getting the Guarantee Credit element of Pension Credit (with or without the Savings Credit element)
•    Your name (or your partner’s) was on your energy bill.

If this applies to you, the Department for Work and Pensions (DWP) should write to you this autumn and let you know you qualify. They’ll also tell us so we can pay your rebate. So you don’t need to do anything to get it.

If you don’t automatically qualify:

You can still apply for our Warm Home Discount – Support Plus rebate scheme. There are certain eligibility criteria you need to meet.

Eligibility criteria:

You, or your partner living with you, must be getting one of the following seven benefit combinations:
(1) Income Support and
Has parental responsibility for a child under the age of five who ordinarily resides with you;
or receives any one of the following:
•    A disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    A disability premium, enhanced disability premium, severe disability premium
•    Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    A pensioner premium, higher pensioner premium or enhanced pensioner premium.

(2) Income-related Employment and Support Allowance and 
Has parental responsibility for a child under the age of five who ordinarily resides with you;
or receives any one of the following:
•    A disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    A disability premium, enhanced disability premium, severe disability premium
•    Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    A pensioner premium, higher pensioner premium or enhanced pensioner premium;
•    A work related activity or support component.

(3) Income-based Job Seekers Allowance and
Has parental responsibility for a child under the age of five who ordinarily resides with you;
or receives any one of the following:
•    A disabled child premium or Child Tax Credit which includes a disability or severe disability element
•    A disability premium, enhanced disability premium, severe disability premium
•    Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
•    A pensioner premium, higher pensioner premium or enhanced pensioner premium.

(4) Universal Credit, or is in work or is self-employed and on a total household annual income of less than £16,190 and
•    Is in receipt of the limited capability for work element, with or without a work-related activity element, or
•    Is in receipt of the disabled child element, or
•    Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you, or
•    Has parental responsibility for a child under the age of 5 who ordinarily resides with you.

(5) Child Tax Credit by virtue of an award which is based on your total annual household income not exceeding £16,190

(6) Working Tax Credit and you have a household income of £16,190 or less and
Have parental responsibility for a child under the age of five who ordinarily resides with you, or
•    Is in receipt of a disabled worker element or severe disability element, Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you, or
•    Is aged 62 years or over.

(7) Pension Credit with Savings Credit only (ie you don’t get the Guarantee Credit element of Pension Credit). 
If you get Pension Credit which includes Guarantee Credit on the qualifying date of 9 July 2017, you’ll automatically qualify for the Warm Home Discount rebate. If you’re not sure which elements of Pension Credit you get, contact the Pension Service, or check your Pension Credit award notice.

Applying for Warm Home Discount

How we check applications
IncomeMax, an organisation who works on our behalf, might ask you for documents that show you’re getting the right benefits. 

When are rebates paid?
You will receive your Warm Home Discount rebate or Support Plus rebate as a one off payment, anytime from November 2017 until 31 March 2018. 

Remember you’ll only get your Support Plus rebate if your application is successful and you remain an EDF Energy customer until you receive it.

Extra help and support

There may be other ways we can help through our Priority Services. To find out more, check out our online tool. Remember to have your account number handy.