I’ve had confirmation my application was successful for the 2020/21 Warm Home Discount Scheme, how will I receive my rebate?
If you have a credit meter your Warm Home Discount rebate has now been credited directly to your account. it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.
If you're a prepayment customer we have sent you a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.
If you haven’t received your voucher from the Post Office or you're having issues redeeming it please contact our prepayment team before 31 July 2021 on 0333 009 7020 to request a replacement.
Smart Pay As You Go meter
If you're a smart Pay As You Go customer, the rebate has been credited directly to your electricity meter. You will have received confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.
If you do not have visibility of your rebate on your smart meter please contact us on 0333 009 7020 so we can look into it for you.
Expecting a cheque?
If you were expecting a cheque and haven’t received it or you need a replacement please contact us before the 31 July 2021 on 0333 009 7020.