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Your Geo Trio II in-home display

The Geo Trio II in-home display works with your smart Pay As You Go meter to help you keep an eye on your energy use and costs.

The display has a simple traffic light system to show you how much energy you're using in real-time, as well as much more.

Does your display look different to this one? See other in-home display models and user guides.

How to use your Geo Trio II in-home display

The buttons

smart meter Geo Trio icons

1. Home: Tap to enter the menu where you can view your usage history, your current tariff, meter readings, personalise your settings and set a budget.

2: Forward: Use the arrows to navigate around the screen and move between Energy now, Energy today and Prepay balance tabs.

3. Selection: Use this to make selections and to see your energy in £/hr or energy in kW.

4. Back: Use the arrows to navigate around the screen and move between Energy now, Energy today and Prepay balance tabs.

5. Return: Press to go back to the previous screen. 

The in-home display

Check if your credit's low: If your credit goes below £5 you will get a warning message.

View what you owe: If you've built up debt, you can view what you owe. Tap 'home' then use the arrows to get to 'meter balance' and tap 'OK'.

Activate emergency credit: You can do this when your balance is £1 or lower. Tap 'home' and scroll to 'Prepay'. Use the selection button and scroll to activate emergency credit. Use the arrows to choose electricity or gas fuel type.

Reactivate electricity supply: If you've been disconnected you'll need to tup up first, then reactivate your supply. Press 'home' to enter the menu. Use the arrows to scroll to 'Prepay' and tap the selection button. From the options select 'Enable supply' and tap the selection button.

Reactivate gas supply: If you need to ractivate your gas supply go to your gas meter and press the black button 'B' until it changes. Then follow the instructions.

Download the Geo Trio II user guide

Can't find the user guide our installer left for you? Don't worry - you can get it here too.

Tips to get the most out of your smart meter

Keep an eye on your energy

Try taking the in-house display around the house and turning different appliances on and off to see how this changes the amount of energy you're using.

 

Don't leave your appliances on standby

Research by uSwitch shows that we waste £227 million a year by leaving appliances on standby. That includes TVs, set top boxes and phone chargers.

 

Stay connected to your in-home display

Don't hide your in-home display. Leave it where you can see it easily, and as close as possible to the smart meter to make sure you have a strong connection.

Geo Trio II troubleshooting tips and advice

Why is my smart meter not connecting?

The more bars you see in the top left of the screen, the stronger the signal to your smart meter. Move the display closer to the meter if you have a weak signal, or you see the 'connecting to smart meter' message.

How do I reset my in-home display?

You can reset your in-home display if you have connection issues, or if it stops updating.

Unplug it from the mains and hold down the power button on the back for five seconds. Wait one minute, reconnect to power and switch it on.

Can I unplug my in-home display?

We recommend that you always leave your in-home display plugged into the electricity mains.

Don't rely on the built-in rechargeable battery. It will only last for up to four hours between charges.

Make your home even smarter

Discover smart home devices

Want to take the next step towards having a low-carbon home?

With smart home devices you can control your home heating while you're still in bed, dim the lights with a simple voice command and much more.