Important information about our customer phone services
Currently we're having some technical problems with our telephone system. We apologise in advance if you've been affected by this. We're working to fix the issue as quickly as possible. In the meantime, our online services are still available.
Try taking the in-house display around the house and turning different appliances on and off to see how this changes the amount of energy you're using.
Don't leave your appliances on standby
Research by uSwitch shows that we waste £227 million a year by leaving appliances on standby. That includes TVs, set top boxes and phone chargers.
Stay connected to your in-home display
Don't hide your in-home display. Leave it where you can see it easily, and as close as possible to the smart meter to make sure you have a strong connection.
Chameleon 3 troubleshooting tips and advice
Why is my smart meter not connecting?
The more bars you see in the top left of the screen, the stronger the signal to your smart meter.
Move the display closer to the meter if you have a weak signal, or you see the 'connecting to smart meter' message.
How do I reset my in-home display?
You can reset your in-home display if you have connection issues, or if it stops updating.
Unplug it from the mains and hold down the power button on the back for five seconds. Wait one minute, reconnect to power and switch it on.
Can I unplug my in-home display?
We recommend that you always leave your in-home display plugged into the electricity mains.
Don't rely on the built-in rechargeable battery. It will only last for up to four hours between charges.