Make your smart meter in-home display work for you

Your in-home display works by talking to your meter and giving you constant updates on what you’re using. Your electricity info updates about every 30 seconds and your gas about every 30 minutes. When you switch your in-home display on, it takes a moment to “find” the meter and start talking to it. It should take less than a minute for your electricity consumption to display – and a couple of minutes for your gas information to show up.
It's worth remembering that your bill look different to what the smart meter display is showing. That's because your bill shows VAT and standing charges separately, while the display shows totals.

Some practical points before you start

Charging your display
It’s best to leave your smart meter display plugged into the mains. It has a built-in rechargeable battery which should last for around four hours if it isn’t plugged in. If the battery does get low, the low battery icon will flash and it takes about three hours to charge.

Find a suitable location
It’s a good idea to keep the in-home display somewhere where you can always see it. This will help you keep an eye on the traffic light system and make you more aware of how and when you're using your energy. Try to keep the display near your actual smart meter to make sure the two are connected. 

Smart meter connection
If the message ‘connecting to smart meter’ is displayed more than one hour after turning it on, move it closer to the electricity/gas meter. If problems continue, call the smart metering team on 0333 009 7000(1).

What's on your in-home display monitor?


Geo Trio in home display for smart meter
  1. Signal strength - Shows if your in-home display is close enough to your meter. 
  2. Energy now - The Energy now screen is divided in half, with the left side being about electricity consumption and the right about gas. Only the available energy types will be shown - the gas flame will not be shown if you do not have a gas smart meter, for example.
  3. Energy today - See what you have spent so far today, and if you have set a budget see how you are doing against this. It will predict, based on your usage for the same day the previous week, if you’ll be in budget for the day. The outer circle fills as you use energy, alerting you if you are getting close or going over budget.
  4. Cost display - Shows your costs. Use the ‘Selection’ button to change between £/hr (default) or energy kW.
  5. Control panel - Use this to navigate your in-home display.
  6. Traffic light - Shows you how much energy you’re using right now. Green is great. Amber means you’ve got a few things on. Red means it’s time to switch something off!

Using your smart meter in-home display


smart meter Geo Trio icons

Get more familiar with the main screen menus and displays and find out in detail what the main functions do.


  1. Home - Tap this button to enter the menu where you can view your usage history, your current tariff, meter readings, personalise your settings and to set a budget.
  2. Forward - Use the arrows to navigate around the screen and move between Energy now, Energy today and Prepay balance (if applicable) tabs.
  3. Selection - Use this button to make selections and to see your energy in £/hr (default) or energy kW.
  4. Back - Use the arrows to navigate around the screen and move between Energy now, Energy today and Prepay balance (if applicable) tabs.
  5. Return - Press to return to the previous screen. 


Challenge yourself to a daily energy budget

Press ‘Home' to open settings. 


Use the arrows to scroll to ‘Settings’.


Then press the ‘Selection’ button and use arrows to get to the 'budget' option. Press the ‘Selection’ button again and use the arrows to set a budget then press 'Selection' again. 

Read these tips to use your smart meter display safely

  • Only use the power lead provided by us and don't use it if it's damaged   
  • Clean the smart meter display with a soft dry cloth and avoid getting any liquids on it
  • If it’s faulty call us on 0333 009 7000(1) so we can help you – don't open the display yourself
  • Avoid keeping the smart meter display or power pack in direct sunlight.

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