Before you start
There are a few practical things you need to be aware of before you use your in-home display. They’ll help you get fully up and running safely.
Charging your display
It’s best to leave your smart meter display plugged into the mains. It has a built-in rechargeable battery which should last for around four hours if it isn’t connected. If the battery does get low, the low battery icon will flash and it takes about three hours to charge.
Find a suitable location
It’s a good idea to keep the in-home display as close as possible to the smart meter itself. If the message ‘connecting to smart meter’ is displayed more than one hour after turning it on, move it closer to the electricity/gas meter. If problems continue, call the smart team on 0333 009 7000(1)
Smart meter connection
Each time you turn the smart meter display on, it will show ‘Connecting to smart meter’. It takes less than five minutes for your electricity usage to show on the screen It may take up to one hour after the initial setup for the gas consumption to show on the screen.
Understanding your Geo in-home display
Below you’ll find details of all the main functions and descriptions of the main screen menus and displays. Alternatively, you can download our PDF guide.
Understanding your display functions
Menu options
You can see the main menu from the home screen. Select it by touching the middle [MENU] button.
Home
This exits the menu and returns you to the home screen.
Demonstration
This guides you through the main features of the monitor.
Tariffs
This displays your tariff unit price plus the standing charge.
Settings
Here you can access the advanced, PIN and installation sub-menus.
Advanced
The advanced option is another menu, which gives you the ability to change settings on your display.
Messages
All alerts and messages are displayed here. You’ll see a

symbol on the upper screen that remains visible while you have unread messages.
Meter balance
This gives you an indication of the balance on your electricity and gas meters.
Monitor Lower Screen
Home

This screen shows the total combined cost for the day. Press [MORE] to access other screens, including the menu.
So far

This screen shows the total consumption for both electricity and gas (where available) for the selected period.
Historic

This is a set of graphs showing consumption for electricity and gas separately. The total for the period is also shown. Press [UNITS] to cycle between electricity and gas.
Read these tips to use your smart meter display safely
- Only use the power lead provided by us and don't use it if it's damaged
- Clean the smart meter display with a soft dry cloth and avoid getting any liquids on it
- If it’s faulty call us on 0333 009 7000(1) so we can help you – please don't open the display yourself
- Avoid keeping the smart meter display or power pack in direct sunlight.