Unexpected peaks showing on my smart meter display
The whole point of having an in-home display is to help you develop a better understanding of how your appliances use energy and give you more control of your usage. So if you’re seeing peaks in your energy use – well done for being so on the ball. Now to find out what’s causing the peaks, unplug your in-home display and take it for a walk, switching your appliances on and off as you go. Appliances most likely to cause peaks include:
- Washing machines
Remember: The time lag between you using an electrical appliance and it showing on your smart meter display is about 30 seconds. The time lag for gas use is 30 minutes – so if your heating or hot water were on half an hour ago, the peak for them might only just be showing.
My total energy cost has fallen
If you have solar panels it could be you’re generating enough electricity to give some back to the National Grid. This means the price for the total amount of energy you’ve used today has fallen.
Resetting your in-home display
If nothing else has worked and your in-home display is still not updating, it’s probably time to do a reset.
Follow these steps to reset your smart meter display:
1. Unplug your display
2. Take out the batteries
3. Leave your display for one minute, then put the batteries in, plug it in and switch it back on
4. Leave ity for another minute while it finds your meter.
Still not working?
Call our customer services team 0333 009 7000 and we will try to help you.