What are the benefits of upgrading to a smart meter?

  • Upgrade your meter at no extra cost

  • You're in control - you can see the cost of your energy

  • Receive more accurate bills

  • Get a more personalised breakdown of your energy use with Energy Hub, once your smart meter's installed

  • We install smart Pay As You Go meters. If you use cards or keys, you can top up online

Get your smart meter

Log into MyAccount to book your installation appointment.

Can't find an appointment today? Simply come back tomorrow as we update them daily.

You can also call 0333 200 5104(1) to book an appointment.

Already have a smart meter?

Have you got a smart meter? Energy Hub(2) uses your smart meter data to give you a personalised view of your energy use, with tips to help you save money and cut your carbon footprint. All positive steps to help Britain Achieve Net Zero.

Find out more information about our Energy Hub

Start today! Log into MyAccount to view your Energy Hub.

What our customers say about smart meters

Seeing smart meter readings has given me an understanding of the need to save energy and money. Very pleased to have had it fitted. Thank you.

Robert, from Crewe

I only boil enough water for what I need. I didn't even think of doing this before I had my smart meter.

Brenda, from Ashford

We've installed more than 2 million smart meters around the UK, and we're ready to install yours too!

Everything you need to know about smart meters

Accessible Geo Trio in-home display on a table

What's the truth about smart meters?

There are a number of smart metering myths out there. Check out our myth-busting blog where we separate truth from myth.

What happens during a smart meter installation?

Our installer will safely replace your old meters with a new smart meter. This takes about an hour for each meter.

How does the in-home display work?

Your smart meter comes with a handy in-home display. Find out how to use it, and get energy tips and advice.

Your smart meter questions answered

Want to learn more about electricity meters in general? We have your questions answered. Find out more!

Do I need to pay to have a smart meter installed?

There is no upfront extra cost for the meter, or for the in-home display, it comes with.
 

Do I need to have an internet connection to have a smart meter?

You don't need to have broadband or Wi-Fi internet to have a smart meter. Every smart has its own SIM card. It'll send your meter readings remotely over a safe, dedicated wireless GSM network. 

 

Is it safe to have a smart meter?

There's no evidence of risk to your health from smart meters. Smart meters we install have been tested to make sure they're safe. They meet and exceed all UK and EU safety standards. Read about smart meter safety.

 

What happens to my energy data?

The government has put rules in place to protect the data collected from your meter. Your data will help us understand how much energy everyone is using across the country.
 

I am blind/visually impaired can I still use an IHD?

Yes, our talking Geo Trio in-home display can help you monitor your energy more easily. Find out more about our accessible in-home display monitor.

How do I read a smart meter?

You won't need to read your smart meter as it'll do that automatically(3). You can choose for it to send your meter readings every 30 minutes, every day or every month.

If you'd like to take a reading, look at the screen on your smart meter. It will show your total volume register, which is measured in cubic meters (m3 ). This is the number we’ll use, including zeros, to work out your bill.

You can give us your meter reading through MyAccount, via our mobile phone app or by calling our automated line on 0333 200 5108(1).

 

Can I get a top-up smart meter?

If you already have a pre-payment meter you may be able to get a Pay As You Go smart meter.

 

Can I switch to EDF if I already have a smart meter?

You can switch to EDF if you already have a smart meter. If you have a newer smart meter, called SMETS2, we should be able to take your meter readings automatically. We're gradually updating SMETS1 meters, so they'll have the same functionality as SMETS2 smart meters.

How do I get a smart meter?

Log into MyAccount to book your installation appointment.

Can't find an appointment today? Simply come back tomorrow as we update them daily.

You can also call 0333 200 5104(1) to book an appointment.

We're ready to install your smart meter

We've put new smart meter installation procedures in place for everyone's safety. Our installers will;
 

  • wear surgical masks whilst they're in your home

  • adhere to strict hygiene measures

  • ask you to stay at a safe distance whilst they install your smart meter. Where appropriate they'll ask you to stay in another room during the install

  • ask if you and the people in your home wear face masks if you're in the same room as them