It's easier and simpler to pay your
bills by Direct Debit
Relax. It's easier and simpler to pay your bills by Direct Debit.
Paying bills takes time, and time costs money. A Direct Debit saves you both by:
Reducing your workload - there's less admin.
Avoiding late payment interest charges - your bills are always paid on time.
Potential to save money with access to a wider range of contracts/ tariffs.
When you pay by Direct Debit, you are protected in three ways:
Just download the Direct Debit Instruction (DDI) form and email it to I&CRevManDDI@edfenergy.com.
MyBusiness
Take control and discover easy ways to manage your energy account online with MyBusiness
Log in to view electronic invoices, raise and track queries, and get immediate access to consumption data.
Understanding your bill
Are you having difficulty understanding your energy bill?
We've created an interactive guide to help make things clearer.
Want to pay by BACS or CHAPS instead?
To pay your bills using either BACS (Bankers Automated Clearing System) or CHAPS (Clearing House Automated Payment System), you'll need to arrange the payment with your bank and give them the following details:
Account Name: EDF Energy Customers Ltd
Sort Code: 40-05-30
Account Number: 44151844
Bank: HSBC Bank plc, 60 Queen Street, London, EC4N 4TR
IBAN Number: GB25MIDL40053044151844
SWIFT Code: MIDLGB22
Let us know once you've arranged the transfer, email RemittanceAdvices@edfenergy.com quoting your EDF account number, payment value and invoice number so that your payment can be allocated correctly.
Please remember that BACS payments take three to four working days to clear into our bank account. CHAPS payments clear the same day, with an admin fee payable.
For alternative payment methods, please check the back of your bill. Did you know the easiest way to pay your bills is by Direct Debit? Download the Direct Debit form here.
For payment support or to view our late payment process click here.
Your bill explained
Understanding what makes up your bill helps to manage your consumption and could cut your energy costs.
There are two sections to your bill.
If you would like more information about what is featured in your bill, take a look at our Understanding your bill guide.
If you have a specific query about your bill, please call 0845 366 3664(1).
Consolidate your bills
Consolidated bills are great for customers with a lot of sites (ten or more) and a centralised payment processing system. They make it easy to keep on top of all of your sites energy use. This option simplifies your admin. You can:
- Group accounts together: by region, cost centre or any way you choose (see an example in of a consolidated bill here)
- Choose your own unique reference numbers to manage your accounts easily
- Easily add or remove sites to your consolidated billing
- Pay in full for all your sites with one direct debit payment each month
To consolidate your bills, call 0845 366 3664(1).
Get bills direct to your inbox. It’s quicker than the post and saves a few trees. You can analyse your energy costs using our free eBilling software which gives you access to a range of reports, or you can customise your own report.
Your troubleshooting guide to accurate bills
Estimated bills, rebills, engineers turning up at your building unannounced. These are the three main symptons of a problem with your electricity meter.
Watch as Sam Andrews - Senior Account Executive - explains why they happen and what we do to get them back on track for you.
Check out our Troubleshooting Guide to see answers to frequently asked questions.
Do you need a credit refund from EDF?
- From time to time your account may hold a credit balance due to new data received. In these instances you'll either receive a re-bill for a period already invoiced, or have a credit adjustment applied to your next invoice. These measures make sure that your account is accurate and that any balance due to you is returned.
- Find out more about how to claim credit balances that are due to you.
Balancing your account
We understand that your account can change, either because some or all of your sites move location or change to a new supplier. Your final invoice will tell you the balance on your account. This may be a debit or a credit, depending on the final reading taken to close your account.
Understanding VAT and CCL
Find out how Value Added Tax and Climate Change Levy affects your business and if you qualify for reduced rates or exemptions