Late Payment process

It is important to pay your Energy charges by the due date specified on your bills. By paying on time, you will reduce the risk of receiving any Late Payment / Interest Charges & avoid falling into Debt.

Payment Support

We are here to support you.

Call us: 0845 302 7113(1) between 9am and 5pm Monday to Friday.

Contact Live Chat: Visit our self-service system.

Select the Chat option between 9am and 5pm Monday to Friday. EDF Energy - My Account login

Energy advice and other support:  Contact us Large business | EDF (edfenergy.com)

 

How do I know when my Balance is overdue?

We will contact you by letter to let you know you have an outstanding balance and will notify you of any Late Payment / Interest Charges.

If you need a copy of your invoice - Visit our self-service system EDF Energy - My Account login 

It’s easier and simpler to pay your bills by Direct Debit. Paying bills takes time and time costs money. A Direct Debit reduces your workload (less admin) and helps you to avoid late payment charges as your bills are always paid on time. It also has the potential to save money with access to a wider range of contracts/tariffs.  

If you choose to pay by Direct Debit - Visit  www.edfenergy.com/large-business/customers/billing-payments?

Steps to Collecting Overdue Debt

1. Late Payment Charge / Interest

When your account falls overdue, we will contact you to request urgent payment. Late Payment / Interest Charges may be applied to your account.

2. Debt Collection Agency / Partner and Legal Team

We may pass your account to an external Debt Collection Agency / Partner or our Legal Team who may contact you on our behalf.

3. Visit your premises

If we haven’t heard from you and your account is still overdue, we may write to you to let you know we will visit your business premises. If you are not present when we attend the visit, we will leave a Notice of Intention to De-energise your Energy Supply.

4. Apply for an application of Warrant to enter your premises

We may apply for a warrant from the court to enter your premises and De-energise (Terminate) your supply. You will be charged for costs related to the application and a security deposit calculated based on a minimum of 3 Months Electricity consumption on your current unit rates may be required. If you pay your overdue balance prior to the court hearing, we will withdraw our application.

Smart Meter customers please note a warrant may not be required.

5. De-energisation of supply for your Business

Your Energy supply may be De-energised, and you will be charged for the De-energisation. We may record any outstanding balances that are not paid with credit reference agencies. This may impact your ability to access credit in future.

6. Re-energisation

To Re-energise your supply, you are required to pay the full balance on your account and any additional costs associated with it prior to Re-energisation.