Driving progress for people – a successful and responsible long-term energy business, trusted by customers and powering a thriving society and a healthy environment.
We’ll deliver our mission through our company ambitions – the Better Energy Ambitions. These are our plan for a sustainable business.
Our aim is Zero Harm to our people and the communities we serve. Our targets include a focus on:
- Our safety
- Our well-being
- Public safety
We will be the best and most-trusted energy company, known for helping customers. Our targets include a focus on:
- Customer service and trust
- Energy efficiency
- Vulnerable customers
To power society without costing the Earth we will lead the decarbonisation of the UK electricity sector whilst achieving an increasingly positive environmental impact across our operations.
Our targets include a focus on:
- Carbon intensity of our electricity generation
- Environmental impact from our operations across land, air and water
We will make strong and trusted financial and ethical performance central to how we do business, providing an essential service in a responsible way. Our targets include a focus on:
- Strong financial performance
- Ethical supply chain and business conduct
We will continue to deliver the highest standards of nuclear safety in our existing and new build activity, and help shape long-term solutions to radioactive waste. Our targets include a focus on:
- Nuclear safety
- Long-term solutions to radioactive waste
We will inspire and enable our people to perform as a force for good, driving progress at work and across the communities we serve. Our targets include a focus on:
- Diversity and inclusion
- Skills (for our people and the next generation)
- Communities (including volunteering and schools)
We recorded our best ever Total Recordable Incident Rate (TRIR) and Lost Time Incident Rate (LTIR) in 2015. Our rolling 12-month TRIR for December 2015 was a 28% improvement on our performance in 2014; and our overall rolling 12-month LTIR was 0.42 incidents per million hours, a 5% improvement on 2014 (0.44).
EDF Energy became the first energy company to achieve the National Equality Standard (NES) in 2015. EDF Energy was assessed against 70 competencies; to complete the assessment over 120 employees were interviewed about their awareness and experience of diversity and inclusion.
In 2015 the carbon intensity from electricity generated fell to 203g CO2/kWh from 245g in 2014. And we are maintaining our efforts to meet our target of less than 100g CO2/kWh by 2030.
In September 2015, EDF Energy celebrated the success of the visitor centres at its eight nuclear power stations as the 100,000th visitor stepped through the door of the centre at Dungeness B in Kent – just three years after the first one opened in August 2012.
EDF Energy funded a half-a-million pound ‘energy efficiency’ refit of flats in Barking & Dagenham as part of the Government’s Energy Company Obligation (ECO) – an initiative designed to help people in low-income areas save energy, thereby saving carbon and money on energy bills. It is estimated that the insulation will help save around 18,000 tonnes of carbon dioxide.
We were rated top of the major suppliers in the Institute of Customer Service’s Customer Satisfaction Index, published in January 2016. And in the July 2015 Index, we were one of the 10 most improved organisations since 2014.
Energy Minister Andrea Leadsom opened EDF Energy’s new national training centre in Cannington, Somerset in November 2015. The centre forms part of EDF Energy’s “Campus” programme for all staff which includes an online hub and courses run across the UK. Its facilities include new ways of learning through digital and virtual reality tools.
The Pod, our award-winning sustainable schools programme, continues to support teachers and young people aged 4 to 14 on energy, science and sustainability issues with free resources and national campaigns. The programme has reached 63% of all primary and secondary schools in the UK since it was launched in 2008.
We are working hard to be a better kind of energy company. That means we want to be honest about our challenges and about where we can improve what we do or how we operate.
We are playing our part in rebuilding trust in the energy sector. Through the publication of our Better Energy Ambitions Report we hope to demonstrate that we are open, honest and transparent in how we run our business and how we are performing against the targets we have set ourselves.
Our three promises to customers are to deliver fair value, better service and simplicity. These commitments represent our dedication to putting customers first. Throughout 2015, we continued on our journey to treat our customers fairly:
We launched a new Blue + Price Promise tariff for our residential customers. Customers on this deal can compare their tariff with the cheapest tariff on the market using MyAccount or the EDF Energy app.
We’ve listened to customer feedback and understand price transparency is important, so new small business customers can now get a quote online in 60 seconds with our online SME Quote and Buy platform.
Competition Markets Authority
In 2016, the Competition and Markets Authority (CMA) will conclude its in-depth investigation into energy supply market. Since the launch of the investigation in 2014, the company has been cooperating fully with the CMA to find ways to make the market work better.
We welcomed many of the CMA’s provisional findings, including that having generation and supply within one company does not have a detrimental impact on customers. We also welcomed the direction the CMA is taking on customer engagement, provided that the solutions are designed in a way that empowers customers.
EDF Energy continues to work with the CMA as they reach their final conclusions.
Today’s market conditions are exceptionally challenging and baseload power prices have fallen 20% during the last year.
In the face of these challenging market conditions, belief that two important Government policies will be maintained and strengthened has given EDF Energy the confidence to move the scheduled closure dates of the four stations. The Carbon Price Floor encourages generation from low carbon sources like nuclear, while the Capacity Market ensures the UK has the power it needs.
Investment in our existing nuclear stations is the cheapest form of secure, reliable, low-carbon electricity for consumers in the UK and their continuing operation supports the country’s path to decarbonisation.
Improving customer satisfaction
We know that trust in our sector needs to be improved and that growing trust will take time. We have an ambition to become the best and most trusted energy supplier. And we’ll only succeed if we consistently live up to our commitment to deliver fair value and better service, and if we make energy easier for our customers.
So at the beginning of 2015, we outlined our intention to become industry leading when it came to complaints, as part of our plans to make energy easy for our customers. We introduced the Complaints Improvement Programme and set ourselves the challenging target of achieving first place by the end of the year.
Since then, we’ve consistently improved our position. EDF Energy achieved the lowest number of complaints of the 19 largest suppliers in the last quarter of 2015.
This quarterly league table ranks the largest 19 energy suppliers operating in Great Britain based on the number of externally escalated complaints – where a residential customer has chosen to refer their complaint to Citizens Advice or the Energy Ombudsman.
Last year saw a moment of real global significance: the adoption of the Paris Agreement on climate change at COP21, the 21st United Nations climate change conference. It is the first global agreement on climate change which holds all parties fully accountable [once they have deposited their instruments of ratification, acceptance, approval or accession with the Secretary-General of the United Nations (the Depositary).]. It sets a commitment to limit global temperature rise to 2°C, with further efforts to limit the rise to 1.5°C. Individual commitments made by almost 190 countries show significant ambition. Still, the Agreement is a first step; a beginning, not an end.
There is recognition that business will have to deliver much of the transition, having provided a powerful and constructive voice in support of a strong agreement. This is not a new theme for us. Our focus on CO2 emissions did not start in 2015. We have been addressing this issue for many years.
We are the largest generator of low-carbon electricity in the UK, and have consistently invested to improve our performance. Our nuclear journey continues with the next generation; our proposed new nuclear power station at Hinkley Point C will run for 60 years, if not more, and will be followed by new stations at Sizewell and Bradwell.
To support understanding and engagement on the issues surrounding climate change, we collaborate with the Met Office and the University of Exeter on Climate & Us. This website offers information about the challenges and opportunities presented by climate change, with a particular focus on the UK.
Your feedback on our Better Energy Ambitions is important to us, so please take a moment to tell us your thoughts.
We will use it to improve how and what we report in the future so it works better for the people accessing it.