How we’re helping our customers who are most in need

Here at EDF, we have a range of financial and practical support that's tailored to each of our customers who are having difficulty managing their energy.

1st energy supplier
to set up a dedicated customer support fund, helping more than 52,000 customers since it was launched in 2003

We’re doubling our financial support for customers to
£10m this year
and have provided more than £50m since the fund was set-up

£20m extra funding
this year to help customers insulate their homes and cut bills, after 40,000 energy efficiency measures installed last year

We spent £3.7m in 2021 on partnerships
to help our customers manage their energy better

4,703 customers received debt assistance

15,131 customer households helped with benefit entitlement checks, with an additional £1,188,239 claimed 

£200,000 of new benefits claimed and energy advice provided to 117,898 customers 

9,262 customers have had new energy efficient measures installed in their homes

Row of houses with external insulation
  • £36m in rebates awarded last year through the Warm Home Discount scheme
  • We support Pay as You Go customers at risk of self-disconnection by providing discretionary credit and pausing debt repayment plans if they are unable to top up their meter
  • Last year we provided 880 energy efficient white goods, such as washing machines and fridges, to our most vulnerable customers
  • So far we’ve installed more than 2 million smart meters across the UK to allow customers to monitor their energy consumption and look at ways to reduce it

Together, we will help Britain achieve Net Zero