Here at EDF, we have a range of financial and practical support that's tailored to each of our customers who are having difficulty managing their energy.
to set up a dedicated customer support fund, helping more than 52,000 customers since it was launched in 2003
We’re doubling our financial support for customers to
£10m this year
and have provided more than £50m since the fund was set-up
£20m extra funding
this year to help customers insulate their homes and cut bills, after 40,000 energy efficiency measures installed last year
We spent £3.7m in 2021 on partnerships
to help our customers manage their energy better

4,703 customers received debt assistance

15,131 customer households helped with benefit entitlement checks, with an additional £1,188,239 claimed

£200,000 of new benefits claimed and energy advice provided to 117,898 customers

9,262 customers have had new energy efficient measures installed in their homes


CARE steps of support
At the start of 2022 we launched our CARE Steps of Support to ensure we always provide a level of support that’s tailored to individual needs.

Cost
help reduce the cost of bills

Affordability
understand the customer’s ability to pay for energy

Resolution
seek to agree a positive, sustainable solution

Extra Support
check if the customer would benefit from extra support and advice
Together, we will help Britain achieve Net Zero

Our plan for a green recovery
With the right policies in place, we plan to enable investment in low carbon technologies in the UK worth over £50bn by 2035.
This amounts to 12GW of wind, solar and nuclear power – meeting one-fifth of UK demand.

Our sustainability roadmap
We’re a responsible business and proud to be Britain's biggest generator of zero carbon electricity(1).
Read our sustainability roadmap to find out everything we're doing to help Britain achieve Net Zero.

Smart meters - helping you save
Smart meters can help customers reduce their energy usage and their bills. They offer immediate benefits, but the ultimate benefit will be creating an energy efficient nation.
Find out how smart meters help you save energy.

Priority Services Register
If you need support with stress, illness, bereavement, disability or debt we’re here to help.
Find out more about Priority Services.