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Billing & Payments
For gas emergencies
Call the National Gas Emergency Service free, anytime of the day or night 0800 111 999
For electricity emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator. Simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.
Alternatively, you can call EDF Energy 0800 096 9000(1) to find out who your electricity provider is.
If it’s not an emergency and you just have a question, please use the general enquiry number.
To work out who your electricity distributor is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.
If you prefer to talk to a customer service advisor face-to-face, you can visit one of our offices where we'll help you with your queries.
Looking after someone’s affairs while you’re grieving is never easy, so we’ve put together some information on what you need to do about their EDF Energy account.
So you know it’s us calling, here are the numbers we use when contacting our customers.
To improve your online security and avoid falling foul of phishing scam emails, we’ve put together some information on how to recognise them and what action you can take.
Please send your correspondence to: