Fill in our online contact form, or see the phone numbers for our customer services teams and the times they’re available.

Contact us by phone

For gas and electricity emergencies, tariff information or for support for existing customers, you can reach EDF Energy by phone. Below are the numbers you’ll need for our customer services teams and the times they’re available.

Please have your account number ready before calling us. You’ll find this on any letter or bill that we’ve sent you or by logging in to MyAccount. It starts with '67'.

Emergency numbers

National Gas Emergency Service
24hr, for gas emergencies

0800 111 999(1)

New customers - sales enquiries

Calling from a mobile 0113 820 7117

Tariff sales
Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm

0800 096 4063(1)

Existing customers contact numbers

Calling from a mobile 0113 820 7117

Account queries
Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm

0800 056 7777(1)

Direct Debit (monthly or quarterly) set-up

0800 096 2260(1)

Automated 24hr bill payment and meter readings service

0800 015 1736(1)

EDF Energy debt helpline
(independent debt advice)

0808 156 6666 from a landline
0300 330 0519 from a mobile

EDF Energy Pay As You Go (prepayment meter) enquiries

0800 015 1733(1)

If your fixed tariff is ending call us
Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm

0800 096 7355(1)

Priority Services helpline

0800 269 450(1)

Text telephone
for customers with hearing difficulties

0800 096 2929(1)

Calling from abroad

+44 (0)1138 207117

Contact us by email

For all general enquiries, you can contact EDF Energy by email. Our email support covers a wide range of services, including payment and billing, customer service feedback, sales enquiries and how to switch to and from EDF Energy. Simply fill out the form below to get in touch with us.

If you have an unresolved complaint please enter your reference number here.

Please don't enter any credit or debit card details into this form as our email security means we can’t accept emails with card data. If your query is relates to billing payments or refunds, you can use our automated 24hr bill payment service on 0800 015 1736 or log in to MyAccount. Alternatively, for billing payments or refunds, please contact a customer service adviser on 0800 056 7777. Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.