Current EDF Energy customer? Tell us you're moving!

It's really easy to set up your EDF Energy account for your new home in MyAccount. You can even do it a few days before you move.

We also have a handy moving house checklist to download.

New to EDF Energy? New home, new energy account!

Welcome to your new home, we're here to help your move run as smoothly as possible. Give us a call on 0333 200 5100 (1) to talk to one of our advisors who can help you.

We're open Mon-Fri 8am to 8pm and Saturday 8am to 2pm

We also have a handy moving house checklist to download.

Existing EDF Energy customers who are moving home

It's easy to take us with you, just follow these four easy steps:

1

10 days before you move


Log into MyAccount and tell us your moving by completing our move home form.

2

Set up a new account for your new home

We should be able to move your tariff to your new address (although there are some situations where we can’t -for example if you have a different type of meter at your new house. But even if this is the case we should be able to find another tariff that suits you). 

3

Send us a meter reading


To help us close your old account please send us your final meter reading.
We’ll send you a final bill to close that account – and it’ll come to your new address.

4

We’ll confirm all your new details


One less thing to worry about so you can concentrate on settling into your new home.

We don’t want you to forget anything important so here's a handy checklist.

Has your new home got a smart meter?

Smart Meter

We will let you know if we can support your smart meter as we set up your new account.

Your new home should also have the handy in-home display – it's the monitor that visualises information from your smart meter such as spend and usage so you can keep an eye on your energy. 

Has your new home got a prepayment meter?

Prepayment or 'pay as you go' meters allow you to use energy on a pay as you go basis and can be topped up with an electricity key or gas card. The previous occupants should leave the card and key for you, and you can add funds at any PayPoint, Payzone outlet or Post Office. It's important you pay the right prices with the right key and card.

If it’s your first time using a prepayment or 'pay as you go' meter, there’s lots of useful help and information here including where to find your nearest top up shops.

How to set up a new energy account

Welcome to your new home. Get a quote and we can welcome you to EDF Energy too.

1

Get a quote

Answer a few questions and we’ll give you your tariff options. Choose the best tariff for you and sign up online. 

2

We’ll send your welcome pack

Confirming your new account and contract in writing.

3

Register for MyAccount

So you can see the progress of your switch. 

4

Get your meter readings

We’ll need these to open your account. 

Keep safe in your new home

When you move in, remember to check the following:

 

Where is your meter?

Make sure that your meter's located where you can safely access it without standing on something. 

Is your meter damaged?

Find out what to do here if you discover your meter's damaged in any way.

 

Missing insulation?

Find out what to do here if you spot any cables to your electricity meter missing plastic insulation.

In some instances we may need to reset your meter. You may want to change the meter, in which case you’ll need to arrange for a meter exchange. We can arrange this for you when you call to set up your account.

Not just energy

When you’re settling into your new home it’s reassuring to know that if anything happens we can help. Do you know how well the boiler is working? How’s the wiring and plumbing? And if you’re renting, check with your landlord and make sure they provide all the relevant safety certificates. 

Boiler cover

Boiler Protect safeguards your home's boiler, controls and thermostats. A nationwide network of expert Gas Safe engineers are on call 24/7 to repair or replace as needed. 

Boiler service

Need a boiler service? No problem – qualified Gas Safe engineers will carry out one-off boiler services and safety checks on demand. 

Exclusive deals on smart home tech

Have you visited our Smart Home Store yet? You'll find some great deals on smart home devices. We've carefully chosen products that'll help you take your first steps to transforming your home and controlling your devices with a tap or voice command.

Common moving home questions

Need help with the move? We've got you covered! Follow our moving house timeline to keep on track with all of the tasks you need to complete before the big move.