Tell us you're moving

It's really easy to set up your new EDF Energy account for your new home in MyAccount. You can even do it a few days before you move. That's one less thing to worry about.

There's more detailed information about the moving home steps below, four easy stages 'Take us wtih you when you move'. 

New home, new energy account

Welcome to your new home! It's time to set up your new energy account with EDF Energy. Get a quote and we'll do the rest. 

See the four stages below, 'Time to set up your new energy account', to better understand the four key stages and how we'll switch you to us. 

Moving house checklist

There’s so much to remember when you move home. Every move is different, but we’ve tried to cover the common things everyone will need to do. From checking bin day and stop cocks, to making sure your old home is left ready for the new residents – it’s always useful to have a list. Print it off and use it for notes and reminders. 

Take us with you when you move

Moving home with EDF Energy in four easy steps 

Lady with laptop in kitchen

1 Go to MyAccount and tell us you’re moving

You can do this up to ten days before you move.

Family moving house

2 Take us with you and set up a new account for your new home

Or we can give you a quote if we don’t yet supply your new place.

Gas meter

3 Moving out day – take your closing meter reads

For ease, take a picture on your phone and send them to us.
We’ll send you a final bill to close that account – and it’ll come to your new address.

Lady with laptop next to sofa

4 We’ll confirm all your new details

One less thing to worry about so you can concentrate on settling into your new home. 

We don’t want you to forget anything important so here's a handy checklist. 

Time to set up your new energy account

Welcome to your new home. Get a quote and we can welcome you to EDF Energy too.

Laptop

1 Get a quote

Answer a few questions and we’ll give you your tariff options. Choose the best tariff for you and sign up online. 

iphone

2 We’ll send your welcome pack

Confirming your new account and contract in writing.

Girl with ipad

3 Register for MyAccount

So you can see the progress of your switch. 

Electric meter

4 Get your meter readings

We’ll need these to open your account. 

Has your new home got a smart meter?

We will let you know if we can support this exciting new technology as we set up your new account.

Don't forget to ask the previous residents to tell you about the in-home display – it's the monitor that visualises information from your smart meter such as spend and usage. 

Smart Meter

Has your new home got a prepayment meter?

Prepayment or 'pay as you go' meters allow you to use energy on a pay as you go basis and can be topped up with an electricity key or gas card. The previous occupants should leave the card and key for you, and you can add funds at any PayPoint, Payzone outlet or Post Office. It's importang you pay the right prices with the right key and card. 

If it’s your first time using a prepayment or 'pay as you go' meter, there’s lots of useful help and information here including where to find your nearest top up shops. 

Health and safety

When you move in, it’s really important that you check the following:

1

If you have a gas meter, can you smell gas?

2

Is your meter located where you can safely access it without standing on something?

3

Is your meter damaged in any way or is there loose or unconnected pipes or cables?

4

All the cables to your electricity meter should be completely covered in plastic insulation. Can you see any bare wire, such as copper, showing?

In some instances we may need to reset your meter. You may want to change the meter, in which case you’ll need to arrange for a meter exchange. We can arrange this for you when you call to set up your account. 

Not just energy

When you’re settling into your new home it’s reassuring to know that if anything happens you’re covered. Do you know when the boiler was last insured? How’s the wiring and plumbing? And if you’re renting, check with your landlord and make sure they provide all the relevant safety certificates. 

Zingy next to boiler

Gas boiler replacement

We've teamed up with Help-Link to offer a professional gas boiler installation service. 

Boiler repair

Broken down boiler? Get an engineer you can trust with our boiler response service. 

Boiler service

Need a boiler service? No problem – qualified Gas Safe engineers will carry out one-off boiler services and safety checks on demand. 

Boiler cover

Boiler Protect safeguards your home's boiler, controls and thermostats. A nationwide network of expert Gas Safe engineers are on call 24/7 to repair or replace as needed. 

A range of tariffs for everyone

Moving house is a busy time and we realise energy may be the last thing on the list! But setting up accounts with your new utility companies is really important so you only get billed for what you use. 

There’s a range of tariffs available for our customers including short and long term fixed, variable and prepayment meter. Take a look, get a quote, and set up your new account with EDF Energy.

Couple having breakfast
Boxes on floor in house

Top tips

  • Do you need to book time off work? Have you sorted out any child care? Think about your pets too
  • Check your contents insurance – does it cover moving day? Are you using a professional removal team? What’s their insurance policy? 
  • Have one last walk through your old home to make sure you’ve not forgotten anything, leaving it clean and tidy
  • Settling in? Fancy a new gadget such as a HeatSmart® or an Amazon Echo?