Plan for the unexpected, with our boiler, heating and home emergency insurance

We've teamed up with Domestic & General to give you peace of mind with BoilerCare Total insurance

£13.63 a month for 12 months(1)

Give us a call on: 0800 497 0706(2)

Multi-cover insurance that helps make life easier

What's included?

  • Cover for boilers, heating controls and central heating system
  • An annual service to help maintain your boiler and heating equipment
  • A replacement boiler up to £750 if required (installation costs not included)
  • Up to £2,000 in total per year for temporary repairs for home emergency claims (that's for plumbing and drains, wiring, pest infestation, lockout and security and roof tile cover)
  • 24/7 phone support and access to D&G's online portal that gives tips and advice

What's not included?

  • Like-for-like replacement of bespoke or non-standard parts
  • Anything outside the boundary of your home
  • Restoration or reinstatement of any fixture or fitting
  • The excess applicable to the policy

Benefit from up to £30 off when you buy BoilerCare Total insurance

We understand it can be complicated to know what's what when it comes to insurance excess. Good news is we've made it simple with your choice of three excess levels.

£30 OFF

£0 EXCESS PER CLAIM

From £20.90 a month for 12 months(3)

Enjoy £30 off for the first year

Give Domestic & General a call on
0800 497 0706(2)

£25 OFF

£50 EXCESS PER CLAIM

From £15.02 a month for 12 months(4)

Enjoy £25 off for the first year

Give Domestic & General a call on
0800 497 0706(2)

£20 OFF

£95 EXCESS PER CLAIM

From £13.63 a month for 12 months(1)

Enjoy £20 off for the first year

Give Domestic & General a call on
0800 497 0706(2)

So, what can you expect from each category of cover?

Gas Safe engineer repairing a gas boiler

Heating cover

What's included?

  • Repairs for your boiler, heating controls and central heating system
  • An annual service to help maintain your boiler and heating equipment
  • A replacement boiler up to £750 if required (installation costs not included)
     

What's not included?

  • Work arising from sludge or hard water scale deposits in the heating system
  • Work on non-standard, inaccessible or non-visual pipework

 

 

Plumber

Plumbing and drains cover

What's included?

  • Up to £1,000 per claim for repairs to your plumbing and drainage system, including overflow pipes, drainage pipes and internal wall supply pipes
     

What's not included?

  • Any plumbing or drains situated within the walls, floors, concrete or underground (including the underground pipes to your home)
  • Root ingression, heave/subsidence and joint slippage
  • Work on non-standard, inaccessible or non-visual pipework
  • Costs for shared plumbing or drains in communal areas

 

Electrician

Wiring cover

What's included?

  • Up to £1,000 per claim for repairs to your electrical wiring, including internal wall sockets, switches, fuse boxes, circuit breakers and transformers
     

What's not included?

  • Any electrical wiring situated within the walls, floors, concrete or underground 
  • Replacing the consumer unit or fully re-wiring your property
  • Electrical wiring that hasn't been properly installed, repaired or altered or doesn't meet current standards, legislation or health and safety guidelines (such as BS 7671 2008 and IEC 60446. Please see the full T&C's for more details)
  • Costs for shared wiring in communal areas

 

 

Pest controller

Pest infestation cover

What's included?

  • Up to £1,000 per claim for the effective removal or treatment of unwanted pests, such as rats, mice or wasp and hornet nests in your home 
     

What's not included?

  • The removal of bees or beehives
  • Any pest infestation where you haven't taken reasonable measures previously recommended by us to prevent continued or further infestation
  • Any damage caused when removing pest infestations
  • Costs for pest infestations in communal areas

 

Locksmith

Lockout and security cover

What's included?

  • Up to £1,000 per claim for emergency access to your home if you're locked out because the only available key is lost, damaged or inaccessible 
  • Up to £1,000 per claim for temporary repairs to secure your home if the external windows/doors are damaged because of a break-in or vandalism
     

What's not included?

  • More than one set of keys, where your lock has been replaced
  • Any theft, vandalism or malicious damage to your doors, windows or lock where you haven't reported the loss or damage to the police and haven't obtained a police crime number

 

 

Roofer working

Roof tile cover

What's included?

  • Up to £1,000 per claim for temporary repairs to protect your home in the event of damaged roof tiles
     

What's not included?

  • Flat, glass, plastic, tarpaulin, felt or thatched roofs
  • Costs for roof tiles in communal areas

 

 

Ready to get peace of mind with BoilerCare Total?

We're here to help, whatever your questions may be. Speak to one of our friendly customer service team to see what BoilerCare Total can do for you.

Give Domestic & General a call on 0800 497 0706(2)

Important documents for you to read

Boiler problems and repair advice

Prices are for domestic customers unless otherwise stated.

EDF is a trading name used by EDF Energy Customers Ltd. Reg. No. 02228297. Registered office is 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales. Maintenance and Support Plans are provided by Domestic & General Services Limited. Registered in England and Wales. Company No. 1970780. Registered office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS.

Pay on use products are provided by Domestic & General Services Limited. Registered in England and Wales. Company No. 1970780. Registered office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS.