How do I switch energy suppliers?
All you need to know about switching and finding the tariff that’s right for you
Find the best deal for you
Or call us on 0333 009 7155(1)
We're open Monday to Friday from 8am to 8pm, and on Saturday from 8am to 2pm
Why switch to EDF Energy?
- Easy energy
We're always improving our online services to help you manage your energy account the way that suits you and without hassle.
- Backed by the Energy Switch Guarantee
We'll take responsibility for your switch, making sure the process is simple, reliable and hassle-free.
- Low-carbon generation
We can help you play your part in a low-carbon future. Our tariffs are 100% backed by low-carbon nuclear generation(2).
- New offers and smart tech with you in mind
We're always developing new tariffs with you in mind. Whether that’s helping you understand your energy better so you can budget or including handy smart tech. There’s something to suit every home!
- Excellent customer service
We were voted best of the big six for online experience 2019.
What's the Energy Switch Guarantee?
Energy Switch Guarantee started from energy providers agreeing to make the process of switching easier. If you decide to switch to us we'll deal with the whole process for you.
How does it work?
All energy providers use the same wires and pipes, therefore your energy supply will not be interrupted.
The switching service is free and will take no longer than 21 days from the date your new provider receives your application.
- We won’t need to visit your home unless you agree otherwise.
- We’ll arrange the switch, including contacting your current provider to let them know you are leaving.
You can change your mind
We’ll send you details of your new energy agreement, and you'll have 14 days to change your mind. If you cancel in this time, you will stay with your current provider. We’ll work together to make sure you’re not charged twice for the same energy.
We’ll deal with any problems
Don’t worry – if there are any problems during the switch, we - as your new provider - will contact you and will be responsible for sorting it out.
How to settle your last bill
Your old provider will send you a final bill no later than six weeks after the switch. If they owe you any money, they will refund this to you no later than 14 days after sending you the final bill.
Choose your tariff
Before you switch
Find out if your current contract has an exit fee - this will usually be on your energy bill. If there are exit fees, decide if you're happy to go ahead with the switch. The new tariff may still be better for you because of the price or any additional items it may include.
Find the right deal for you
After you get your quote
When you get your quote, you’ll have different tariffs to choose from. Think about what you want from your tariff. Do you want flexibility? Added cover for your boiler? Perhaps you’d like some smart home tech to control your energy better? Look at our range of tariffs to help you decide.
There are some other things to bear in mind when thinking about new tariffs:
Take a look at the details of the tariff – such as exit fees, energy sources and whether price rises are capped or not.
Check if you need a specific tariff for the type of electricity meter you have – such as a prepayment meter or an Economy 7 meter.
Need more information on how to switch? Read our quick and easy guide.
Choose your tariff
Find the right deal for you
More than just energy
Help with your energy bill
With EDF Energy you could be eligible for the Warm Home Discount – giving you cash back on your bills. Read more about the Warm Home Discount.
The future of travel is here
We offer a range of electric car options. From tariff-only options, to charging and leasing an electric car – discover an option that's right for you.
Want to lower your heating bill?
Future Heat is our low-carbon hybrid air source heat pump, which helps you to reduce your dependency on your oil or LPG boiler. Read more.