We're open Monday to Friday from 8am to 8pm, and Monday to Saturday from 8am to 2pm
Putting our customers first
We put our customer's needs first. We're constantly improving our online services to help you manage your energy account in the way you want to that's easy and hassle free
Innovating our products
We're developing services that you want. Helping customers start their smart home journey with tariffs with smart home devices like the Amazon Echo. Peace of mind with tariffs that also give you boiler insurance
All our Blue fixed price tariffs are 100% backed by low-carbon nuclear generation(1), so you know you're playing your part in a low-carbon future
Backed by the Energy Switch Guarantee
We'll take responsibility for your switch, making sure the process is simple, reliable and hassle-free
Get a quick quote, choose your tariff and buy online
We'll talk to your current supplier so you don’t have to
We'll contact you when we’re ready for your meter reading(s)
We'll let you know when your switch is complete
During the switching energy process you'll receive a welcome pack which contains the following information for you to check;
- A letter or email confirming your new tariff details, payment method and key dates for your diary (your cool-off period, when you should submit your first meter readings, and your expected switch date)
- Information on all the benefits, prices and terms and conditions of your new tariff
- Your contract
Once you receive your welcome pack, you’ll be able to register for MyAccount. Please remember to use the same email address you gave us when you signed up to your account.
MyAccount allows you to track the progress of your account set-up, and manage your account securely at any time - have a look all the things you can do using MyAccount.
Your welcome pack will tell you when to give us your first meter readings during the switch process.
As we use this reading to open your account and bill you accurately, it's important to submit your meter readings within the specified time period. If we are supplying you with two fuels, you may get different dates to submit your first electricity meter and your first gas reading.
If you submit your meter readings too early or too late, we have to agree an estimated reading with your previous supplier. Your first EDF Energy bill will be based on this estimated reading.
You can submit your meter readings via:
Remember: only read your meters if it's safe to do so. Talk to one of our customer service advisers at Live Chat if you think it’s unsafe.