Watch video: Warm Home Discount

What is the Warm Home Discount scheme?

The government's Warm Home Discount scheme gives some low-income households £140 off their electricity bill once a year.

Some people get the discount automatically. Others have to apply for the Warm Home Discount – Support Plus scheme through their energy supplier.

Not all suppliers take part in the scheme, but we do.

Middle aged couple happy outside their home

Who gets the Warm Home Discount automatically?

Anyone who was on the Guaranteed Credit part of the Pension Credit on 5 July 2020 will get the 2020/21 discount automatically.

The Department of Work and Pensions (DWP) will send you a letter between October and December 2020 to confirm your discount.

You can call the government's Warm Home Discount freephone helpline on 0800 731 0214 if your letter doesn't arrive.

girl and dog in a warm home under the ECO scheme

Do I qualify for the Warm Home Discount – Support Plus scheme?

Each supplier taking part in the scheme sets its own application rules for the discount.

You can apply for the discount through EDF if you – or another EDF account holder who lives with you – get certain benefits (see table below).

We only have a limited number of discounts to give to our customers, so it's best to get your application in as soon as the scheme opens each year.

How much is the Warm Home Discount?

The Warm Home Discount will give you £140 off your electricity bill each year.

Each supplier taking part in the scheme pays out the discount by the end of March. We tend to pay it by the end of February.

How we pay the Warm Home Discount

How you pay for your electricity

How you get your discount

Direct Debit or Cash/Cheque

Credit is added to your account; so you see £140 come off your electricity bill

Prepayment (traditional meter)

Warm Home Discount vouchers by post

Pay As You Go (smart meter)

Credit added to your meter

Direct Debit and Cash/Cheque customers can go to Bills and Payments in MyAccount to see if it's been paid – find it under 'Past Activity'.

What benefits qualify me for the Warm Home Discount – Support Plus scheme?

Pension Credit –Savings Credit only

You don't get the Guarantee Credit element of Pension Credit

 

Income Support; Income-related Employment and Support Allowance; or Income-based Job Seekers Allowance

One of the following applies:

  • You're responsible for, and usually live with, a child under 5
  • You get a disabled child premium or Child Tax Credit (including disability or severe disability element)
  • You get a disability, enhanced disability, or severe disability premium
  • You or another adult living with you get a Disability Living Allowance, Personal Independence Payment or Attendance Allowance
  • You get a pensioner, higher pensioner, or enhanced pensioner premium
  • You get a work-related activity or support group component of the Income-related Employment and Support Allowance

 

Universal Credit

Your income was less than £1,349 in at least one month since 1 October 2019) – and one of the following applies:

  • You get limited capability for work element, with or without a work-related activity element
  • You get the Disabled child element
  • You get the Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you
  • You get the child element benefit for a dependent child who ordinarily resides with you
  • Your employment was terminated from 1 March 2020 due to COVID-19

 

Your household income* is less than £16,190 a year

One of the following applies:

  • You get Child Benefit for a child who usually lives with you
  • You or another adult living with you get a Disability Living Allowance, Personal Independence Payment or Attendance Allowance
  • You or another adult living with you get a disabled worker or severe disability element
  • You get a Carer's Allowance
  • You're over 62
  • You're in work
  • You've served in the armed forces

*This is your gross taxable household income (HHI), which includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit; and is before tax and National Insurance are deducted (gross income). Household income excludes Council Tax Benefit, Housing Benefit, Attendance allowance, Disability Living Allowance or PIP, Child Benefit or Child Tax Credit

Couple in a warm home

How do I apply for the Warm Home scheme?

You apply for the Warm Home Discount – Support Plus scheme through your energy supplier, if they take part in the scheme.

Our customers can apply by filling out a simple online form. Applications open in autumn each year; you can set an alert that will let you know when it's time to apply.

 

When can I apply for the Warm Home Discount?

Applications for the Warm Home Discount 2020/21 scheme are now open.

Remember to apply as soon as possible. We only have a set amount of discounts available each year, and these are given out on a first-come-first-served basis.

What happens if I change supplier?

You'll get the 2020/21 discount automatically if you were on the Guaranteed Credit part of the Pension Credit on 5 July 2020 – even if you change supplier.

You won't get your discount if you applied for it through your old supplier. But you can reapply for the discount through your new supplier after you switch.

Please remember that each supplier taking part in the scheme sets its own application deadlines and rules for paying the discount. Apply for the Warm Home scheme through EDF.

 

What other types of help can I get to help pay my energy bills?

You can get extra help with stress, illness, bereavement, disability or debt – apply to the Priority Service Register to find out more.

Related articles

Extra help and support

Need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

Are you on the best energy tariff for you?