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Future Heat: our low-carbon heating solution

Installing a low-carbon hybrid air source heat pump helps you to reduce your dependency on your boiler. You could reduce your oil or LPG boiler usage for home heating by up to 80%(1). We've also joined the Renewable Energy Consumer Code so you know you're in safe hands.

A new low-carbon heating system worth £8,000 for an upfront cost of just £99 (incl VAT)

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  • Fully installed, state-of-the-art, hybrid Samsung air source heat pump – including seven-year product, labour and part warranty

 

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  • App-based smart heating controls to intelligently switch between your boiler and your air source heat pump

 

 

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Once installed you can benefit from:

 

How much does a hybrid heating system cost?

Our hybrid heating offer

Here's the great news. Our Future Heat hybrid heating system is worth £8,000 but you only pay a fraction of it. What's more, you could also receive the government MMSP incentive of £1,610. 

Installation contribution
​(one-off payment)
Monthly smart control fee 
(for seven years)

£99 (inc VAT) (2)

£14.99 (inc VAT) (3)

Submit a query

This cost is dependent on EDF Energy getting an estimated Renewable Heat Incentive subsidy over the seven years of the contract. Early termination fees may apply but our expert will talk to you about any extra charges.

Funding your heat pump

 

The Renewable Heat Incentive (RHI) scheme allows EDF Energy to recover the cost of equipment and installing the hybrid heating system, minus the one-off charge of £99 (inc VAT).

Once the Future Heat system has been installed, you'll need to assign your RHI subsidy payments to us. You'll also need to register the system for any other scheme requirements.

Find out more

Is my home suitable for a hybrid heating system?

Hybrid air source heat pumps work with your existing oil or LPG boiler so you don’t have to get rid of your old boiler or overhaul your entire heating system. The big benefit though is that a hybrid system intelligently switches between the heat pump and the boiler to heat your home in the cheapest and most efficient way.

You could benefit if you:

  • Heat your home using oil or LPG
  • Own your home and have some outdoor space
  • Have a home internet connection
  • Have a working and serviceable existing heating system
  • Meet the scheme criteria (our team will talk you through this)

Submit a query

Getting your hybrid heating system

1 Register your interest

Complete our online form and an expert at PassivSystems will call you back

2 Call-back from our team

If you have the following info to hand it will be really helpful:

  • How much you pay for your fuel
  • Your annual fuel bill, including your oil or LPG and your electricity

3 Home visit


A surveyor will visit your home for a no-obligation survey to assess suitability. You'll receive a free Energy Performance Certificate (EPC) at the end of their visit.

4 Installation

An expert installer will install the hybrid heat pump and smart controls – they'll also show you how to use the smart controls

Your questions answered

Who installs my hybrid air source heat pump?

Our partner PassivSystems work with Samsung approved installers to carry out the installation. A standard installation usually takes three days. If you have any specific needs, then our team will discuss these with you. And should you need any additional work, they'll confirm the cost of this before they start.

Will I be without heat during the installation?

Our expert engineers have designed the installation process to minimise any disruption to your heating. So during a standard installation, we’ll probably only need to switch off your boiler for a few hours during the day. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re not without heating at night time.

How do I control my heating?

You manage your heating controls through the PassivLiving portal or using the PassivLiving app on your phone – so you don’t even need to be at home to control your heating. You can create schedules for your heating and change the temperature or modify your settings.

Are there any restrictions on the types of homes that can have a hybrid air source heat pump?

The hybrid heating system can be installed in most homes and works with most heating systems. Find out if your home is suitable by submitting your details in our enquiry form. Bear in mind that if you live in a new build home, you might not be entitled to government paybacks. Visit our Renewable Heat Incentive page to find out more.

The air source heat pump fixes to the outside wall of your property – and it needs enough space around it to allow for a good flow of air. When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

What happens if I move home?

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract – but we’ll help you sort this out (this process is known as the ‘transfer of assignment of right contract’).

What happens at the end of the contract?

You have the option to upgrade your heating to a fully electric solution, or enter into a new contract with us and continue to use the advanced features of the smart controls.

If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls. You have the option to upgrade your heating to a fully electric solution, or enter into a new contract with us and continue to use the advanced features of the smart controls. If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls.

Are air source heat pumps noisy?

All heating systems make some noise, but heat pumps can be quieter than traditional old boilers, which use oil or gas. An air-source heat pump can reach 40 to 60 decibels from one metre away, but it all depends on the type of pump and how it’s been installed at your home.

Who can I talk to if I have a technical question?

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. You can request a call back from them by filling in this form

Who do I contact if I have a complaint?

You can raise your complaint with us by emailing us. We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.