What do the energy price caps mean for you?

Ofgem, the energy regulator, introduced energy price caps in order to set a limit on the amount you can be charged for each unit of gas and electricity, and standing charge. The energy price caps limit the amount you pay per unit of electricity and gas, and standing charges, not the amount of energy you use. Your total bill will still vary depending on how much energy you use. While your energy usage can change, you’ll never be charged more than the energy price cap. The energy price caps are reviewed every six months (effective April and October) and prices can go up or down. We will notify you in advance of any increases to your prices.

More information on how the caps are calculated is available on Ofgem's website
 

Is everyone covered by the energy price caps?

No, only customers on Standard (Variable) tariffs, Safeguard tariffs or who have a prepayment meter. If you're on a fixed tariff and you don’t move to another fixed tariff at the end of your term, you’ll automatically move to our Standard (Variable) tariff, which is capped.
 

How am I affected by the price cap announced by Ofgem on
7 August 2019, effective 1 October 2019?

For a typical household using both electricity and gas and paying by Direct Debit, prices will decrease from £1,254 to £1,177. For a typical household using both electricity and gas and paying by cash or cheque, prices will decrease from £1,344 to £1,263.

For a typical household using both electricity and gas with a standard prepayment meter, prices will decrease from £1,242 to £1,217. However, depending on meter type and consumption, some customers will see an overall increase. If you have a prepayment meter on our Standard (Variable) or Deemed tariff you'll receive a letter or email from us in the next few weeks which will detail your new prices and how this will affect your yearly costs. You’ll see the change in your gas and electricity prices when you top up and insert your key/card into your meter on or after 1 October 2019.


How can I avoid price increases?

We have a range of fixed tariffs available, where your unit prices and standing charges do not change and are not affected by the price caps. You can view all of our available tariffs and carry out a quick quote to see if there's a better tariff for you, such as our online-only tariff Easy Online, our online-only tariff.