We're increasing the unit rates for our Standard (Variable) tariff. Electricity is going up on average by 6.1% and gas by 6%. Customers wtih both their gas and electricity with us will pay £70 more a year on average from 31 August 2018. This is based on typical consumption averaged across all regions, if you pay by Direct Debit.
Why we’re increasing our costs
We work hard to reduce our own costs but continues to face pressures from significant wholesale energy price rises. Ofgem acknowledged that costs faced by all energy suppliers had increased when it adjusted the level of the prepayment and safeguard caps in April.
What we’re doing to help impacted customers
We’re writing to all our Standard (Variable) customers, recommending they switch to fixed-price alternative tariffs such as Easy Online, our online-only tariff that comes with low-fixed prices.
While we know a price rise is unwelcome news for any of our customers, 60% won’t be impacted by the changes we’re making.
EDF Energy’s Personalised Support Service is a bespoke tool for vulnerable customers, helping them to choose the best tariff and payment method for their needs. It also provides debt advice, access to a Trust Fund, Benefits Entitlement Checks, and other specialised services to help those who need it most.