We're pleased to be welcoming new customers to join us on our Standard (Variable) tariff.
Prefer the security of fixed tariffs? Sign up for Price Alerts to be one of the first to hear when we launch our next fixed tariff.
With a fixed tariff, you pay a set unit price over the lifetime of your contract. So, when energy prices go up the unit price you pay doesn't change. It helps you budget better and gives you peace of mind. Today, fixed tariffs cost more, but will protect you from future rises.
A Standard (Variable) tariff means the unit cost can go up or down at any time provided they remain no higher than Ofgem's price cap. You don't get protected against what's happening in the energy market apart from the cap and you can't budget in the same way.
If you'd like to know why energy prices are going up, have a look at our info about the current energy market situation.
Unfortunately, due to ongoing energy market volatility, we don’t currently have any fixed tariffs available for sale. Please check back shortly, we’ll re-introduce fixed tariffs as soon as possible.
Sign up for our price alerts and we'll let you know when we have fixed deals available again
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We'll contact you when your fixed tariff ends and help you choose your next energy deal. You can also view them in MyAccount.
Not sure how to switch? Our quick four-step change supplier page explains what to do. And if you have more questions, reading our comprehensive guide on energy switching.
Do you know your dual fuel from single fuel? Or you fixed rate from variable? Read through some of the commonly used energy phrases to help you choose a tariff that's best for you.
Don't know how to find your electricity number? Read our guide to find an answer to this and lots of other meter related questions.
Here are some of the most frequently asked questions about changing your energy tariff. There are more answers for you to view in our Help Centre. You can also type in your question in the search box below.
It's pretty simple to switch your energy suppliers. Here are four easy steps:
How long the process takes depends on whether you chose to switch to us after or within your 14-day cooling off period.
If you chose to switch after your cooling off period, the switching process should take place within five working days after your cooling off period ends. If you chose to switch within your cooling off period, your switch should be completed within five working days (before your cooling off period ends).
In both instances, it can take longer if any issues arise along the way. For example, if your current supplier objects to the switch. We'll keep you up to date throughout, so you always know what's going on.
You can also track how your switch is going in MyAccount.
If you're an existing customer, you can move your energy supply by logging into MyAccount. If you're new to us, please call us on 0333 200 5100(2) and we'll find the best tariff for your new home. For first time buyers we've prepared this handy guide.
UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 34.3%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
|ZERO-CARBON GENERATION SUMMARY BY COMPANY||2021||2021|
|Supplier name||zero-carbon||GWh of zero-carbon electricity generation||% of overall zero-carbon electricity generation|
|Fred Olsen Renewables||zero-carbon||698||0.7%|
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.