What happens next?
- We'll email your tariff details within the next few days. It will include details of when your new tariff prices start
- All our tariffs have a 14-day cooling-off period(1)
We're confident you won't change your mind, but if you do, we have a 14-day cooling-off period. You'll need your tariff confirmation email to hand if you contact us, which you'll get in the next day or two. This will help us sort it out much quicker.
All of our home energy tariffs are backed by zero-carbon electricity as standard and are backed annually. At the end of each fuel mix reporting year we’ll make sure we have enough nuclear generation declarations to match the total volume of electricity supplied to all of our customers on zero carbon nuclear backed tariffs.