We understand how difficult it is at the minute with rising energy prices and the latest news about the price cap increase.
We've pulled together the latest news and information you need to help you through this
15/4/2022
Today we've announced that we're setting aside an additional £5million on top of the £1.4million we had already allocated to the Customer Support Fund in 2022. It means that in addition to £4 million of Warm Home Discount, we'll set aside a further £6.4m to support customers in need.
Find out what this means and how to access any of these services
The energy market is unpredictable, with wholesale costs increasing rapidly. This means our fixed price tariffs are currently much more than our Standard (Variable) tariffs. We're very sorry for any inconvenience this may cause.
Existing EDF customers
Any customers on one of our variable tariffs, we'll be contacting you to let you know the impact of the Ofgem price cap increase on your energy bills.
Our Standard (Variable) tariff remains our cheapest price at this time, and you don't need to do anything to keep these prices.
All our best prices for existing customers are available online via our app on in MyAccount. Unfortunately, our team won't be able to offer a cheaper price over the phone.
Extra support at this time
The government announced the Energy Bills Rebate of up to £350 per household. Unfortunately, the full details on how this will work haven't come out. We'll keep our website updated with any news or details when we have them.
We're here to help – with FAQs and ideas on ways to save below.
We don’t want anyone turning off their lights or heating because they're worried about paying their bills. We're here to support you if you need help paying your energy bills or managing your debt.
You can also access more support through our Customer Support Fund. Find out the ways we're helping our customers through the cost of living crisis.
You may be eligible for certain grants and benefits if you:
Extra help with energy costs during the winter months
Cold Weather payment - Extra support for those who need it when the average temperature in your area you live is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November 2021 and 31 March 2022.
Winter Fuel payment - If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible.
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.
Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.
It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
With the cold weather upon us and rising energy prices, we're all looking for ways to save on energy, as well as keep warm this winter.
Did you know a well-insulated home can cut heat loss by 33%?(4)
We're working with Trustmark accredited installers to bring you loft and cavity wall insulation.
Read our tips on energy saving at home. Some of these are easy to do and completely free.
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Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. Opening time for the debt advice team are Mon-Fri 8 am to 8 pm and Saturday 8 am to 2 pm.
Energy Hub is accessible in MyAccount. It is available for residential smart metered customers that have both electricity and gas supplied by EDF on a single rate tariff, or those who are supplied electricity by EDF on a single rate tariff. The smart meter must also be commissioned.
Estimates based on a gas-heated detached home. Figures are based on fuel prices as of April 2022. Source: Energy Saving Trust for roof and loft insulation and cavity wall insulation.
sources:
UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 32.4%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
ZERO-CARBON GENERATION SUMMARY BY COMPANY | 2020 | 2020 | |
Supplier name | zero-carbon | GWh of zero-carbon electricity generation | % of overall zero-carbon electricity generation |
EDF | zero-carbon | 37,968 | 32.4% |
CENTRICA | zero-carbon | 9,101 | 7.8% |
RWE | zero-carbon | 5,060 | 4.3% |
E.on | zero-carbon | 2,195 | 1.9% |
SSE | zero-carbon | 5,424 | 4.6% |
ScottishPower | zero-carbon | 4,364 | 3.7% |
Drax | zero-carbon | - | - |
Orsted | zero-carbon | 9,523 | 8.1% |
EPH | zero-carbon | - | - |
Equinor | zero-carbon | 1,182 | 1.0% |
Vattenfall | zero-carbon | 1,783 | 1.5% |
Fred Olsen Renewables | zero-carbon | 1,100 | 0.9% |
Macquarie | zero-carbon | 3,504 | 3.0% |
Ventient Energy | zero-carbon | 562 | 0.5% |
Statkraft | zero-carbon | 370 | 0.3% |
Eneco | zero-carbon | 316 | 0.3% |
Falck Renewables | zero-carbon | 251 | 0.2% |
RES | zero-carbon | 320 | 0.3% |
SGRE | zero-carbon | 245 | 0.2% |
Greencoat | zero-carbon | 318 | 0.3% |
Community Windpower | zero-carbon | 329 | 0.3% |
OTHER | zero-carbon | 33,243 | 28.4% |
TOTAL | zero-carbon | 118,805 | 100% |