Rising energy prices – our update

We understand how difficult it is at the minute with rising energy prices.

We've pulled together the latest news and information you need to help you through this

Latest news update

The energy market is very unpredictable right now, with wholesale costs increasing rapidly. This means the price cap is likely to rise even more - but we're here to help.  We are doubling the customer support for vulnerable customers to £10 million and we're committed to providing you with great customer service. We are proud to be named by Citizen's Advice as the UK’s best energy supplier.

The government has also announced that it will provide extra support for customers with their energy bills

29/7/2022 - Energy Bills Support Scheme

The government announced today more detail on how the Energy Bills Support Scheme will work. We've pulled together all the information you need at this time in one place. There is no reason to contact us as we'll be contacting our customers individually on how their discount payments will work in September.

 Energy Rebate Scam

We've had a notification from Ofgem this week that there have been a high number of incidents raised with Action Fraud from customers receiving scam emails and text messages claiming to offer customers access to the Energy Bill Rebate. In the email or message, customers are asked to register their details. We've added more details about this to our security page.

Existing EDF customers

The energy market is unpredictable, with wholesale costs increasing rapidly. This means our fixed price tariffs are currently much more than our Standard (Variable) tariffs. We are sorry for any inconvenience this may cause. Our Standard (Variable) tariff remains our cheapest price at this time, and you don't need to do anything to keep these prices. 

All our best prices for existing customers are available online via our app on in MyAccount. Unfortunately, our team won't be able to offer a cheaper price over the phone.

Want us to alert you when energy prices go down? Sign up for our price alert emails, and we'll let you know when this happens. 

If you’re worried about paying for your energy

We appreciate this is a really difficult time. We have lots of ways we can help you if you're struggling to pay. Options include:

  • having a smart Pay As You Go meter installed can you manage your energy budget
  • paying less, more often - if you currently pay your bills quarterly why not consider monthly payments by going to MyAccount
  • extra support through our Priority Services, for those who need it
  • how to access independent advice and support - visit our help centre

 

What else is EDF doing to support our customers through this time?

We're doing more to deliver great customer service. Citizens Advice published its Customer Service rating in June. We're delighted to say we placed first, ahead of all other energy suppliers.

To help us to do even better for our customers during this difficult time we're;

  • increasing our customer service teams

  • investing more into our customer care training programme

 

Extra support at this time our commitment

We are also bringing forward £20 million to spend on energy efficiency measures for fuel poor households this year.

Our aim is to reach as many households as possible through the Energy Company Obligation. We'll deliver insulation and heating improvements to help cut energy costs for those who need it most. Find out if you're eligible and register your interest.

We understand these are very difficult times for our customers and that is why we announced that we're setting aside an additional £5 million on top of the £1.4 million we had already allocated to the Customer Support Fund in 2022. It means that in addition to £4 million of Warm Home Discount, we'll set aside a further £6.4m to support customers in need.

Find out what this means and how to access any of these services.

Government schemes and benefits

You may be eligible for certain grants and benefits if you:

  • have reached state pension age
  • have a disability
  • have no income or a low income
  • have missed payments to your energy supplier


Extra help with energy costs during the winter months

Cold Weather payment
- Extra support for those who need it when the average temperature in your area you live is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November 2021 and 31 March 2022.

Winter Fuel payment -  If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible. 

Helping to keep out of debt

Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.

Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.

 

Top questions about the Ofgem price cap

What is the Ofgem price cap?

The price cap was set up in 2019 by Ofgem, the energy regulator, as a way to set the maximum price an energy company can charge a customer on a Standard (Variable) tariff. The energy price cap limits your rates for each gas and electricity unit. However, it doesn't set your monthly bill, so your monthly bills will increase if you use more energy. 

What is the price cap currently set at?

The price cap was last set in April 2022 at £1,971 (based on the yearly usage of a typical medium consumption home).

Why are energy prices increasing again?

Wholesale gas prices continue to increase.

Gas prices have risen for several reasons, including:

  • A rise in global demand for gas as countries emerge from lockdown
  • Restricted gas imports from countries like Russia
  • An expectation in autumn 2021 that it would be a very cold winter which drove prices up further 
     

UK electricity prices are also under pressure for several reasons, including:

  • Lower wind levels
  • Wholesale electricity prices are linked to gas prices – so when one goes up, so does the other – even if it's zero carbon electricity

What’s the new government support scheme for energy?

On May 26th, the Government announced the increase to the Energy Bills Support Scheme. This provides households with a £400 discount to help with the rising energy costs that we’re continuing to face. For more for more details on the scheme, visit the government website. Or for more details, we've pulled all the information you need in one place.

We've also listed current government schemes and benefits applicable for home energy customers further up this page.

Are businesses eligible for this discount on energy bills?

The Energy Bills Support Scheme is aimed at home energy customers. But, if you're a business that's struggling with energy bills, you may be able to make your bills more manageable by checking out our advice on what you can do to be more efficient.

Why does the price of zero carbon electricity go up because of a rise in global gas prices?

In Britain, around a third of electricity is generated from processes that use gas.  That means when the cost of gas goes up, so does the cost of generating this electricity.

Around another third of the electricity sent through the national grid is from renewable sources like wind and solar, but renewable generation is variable.  This means that when the sun doesn’t shine and the wind doesn’t blow, renewable sources can’t generate as much.  When this happens, and to keep up with the demand for electricity, the grid has to top up with gas powered electricity.

At EDF we’re investing in the right mix of wind, nuclear and solar to power the nation whatever the weather, and help Britain move away from its dependency on gas.  That’s why all our fixed home energy customers get zero carbon electricity as standard. 

Find out more about how we're investing in renewable and nuclear energy.

Top questions from existing customers

I’m on a variable tariff, do I need to take any action?

Existing EDF customers

Our Standard (Variable) tariff is the cheapest tariff today, and you don't need to do anything to stay on this. 

With the energy market as it is at the moment, it isn't easy to find great energy deals anywhere. Of course, this doesn't make it easy for customers, but the choice is down to you.

Sticking on one of our variable tariffs?

The Standard (Variable) tariff is our cheapest tariff today. However, it's expected that prices will rise again in October when the next Ofgem price cap review happens.

Choosing a fixed price energy deal

Fixed prices are more expensive than Standard (Variable) tariffs right now, but they protect against future price rises and may help you save long-term. Existing customers can view all our current available tariffs in MyAccount.

Want us to alert you when energy prices go down? Then, sign up for our price alert emails, and we'll let you know when this happens.

To help, we can give you a smart meter and access to our Energy Hub for free. This service will help you understand how much energy you use, plus give you personalised energy-saving tips and advice.

Action to take if you're staying on our Standard (Variable) tariff

If you stay on our Standard (Variable) tariff, we do recommend you increase your Direct Debit payments now. This action should be taken despite the recent news that customers will receive a £400 discount this winter.

Steps to increasing your Direct Debit payments
You can increase your Direct Debit by following the steps outlined in MyAccount.

What happens if I don't increase my Direct Debit payments?
If you don't increase your Direct Debit payments to reflect the price change, you're likely to see higher monthly payments at your next review check-in and could risk going into debt.

What happens if I end up paying too much when I increase my Direct Debits?
If during your next review, we find that you're overpaying for what you're using, we'll adjust your payments and any credit could be refunded.

I'm an EDF customer on a fixed tariff, what should I do?

If you're on a fixed price tariff, you won't be affected by the rise in the price cap. You're guaranteed no price rises until your fixed tariff ends. When your fixed price tariff ends, you'll be offered a choice to switch to a new fixed tariff or go onto our Standard (Variable) tariff.

We'll always contact you in plenty of time to let you know when your fixed prices are ending and make it easy for you to make an informed choice about the best deal for you at that time.

What should I do when my existing fixed tariff ends?

There are a couple of options for you.

Choose another fixed tariff. A fixed tariff gives you peace of mind against future price rises, as you pay a set price for each unit of energy you use over the lifetime of your contract. It means that when energy prices are going up – as they are now – the unit price you pay stays the same regardless. 

Roll onto our Standard (Variable) tariff

If you don't want to fix your prices. You'll roll onto our Standard (Variable) tariff automatically.

Why has my Direct Debit increased more than the price cap increase?

Sometimes we have to increase your Direct Debit payments. Here are the most common reasons why and when this can happen:

1. Your energy prices have gone up

Your energy costs for the year will go up when your prices rise. To keep you on track to pay for these higher costs, we have to increase your monthly payments.

But they don't change straight away. We only change your monthly payments after a Direct Debit review (which happens twice a year).

We review your account at the end of your Direct Debit year to check you've paid the right amount. If we find you've paid a bit too much, or not enough, we roll your credit or debit into your future monthly payments. At this point, if you have £40 credit or more – and we have an up-to-date meter reading – you get an automatic refund.

Everyone on a standard variable or prepayment tariff saw a sharp price rise on 1 April 2022. The price of a new fixed tariff is also much higher than ever before. This is due to high costs in the energy market.

Many people are now taking steps to cut their energy use. Get energy- saving tips that can help you keep your energy bills down.

2. You're using more energy

There are many reasons why you might be using more energy:

  • someone new has moved in
  • you've started working from home more
  •  it's been extra cold
  •  you've had new electrical appliances

 

3. There wasn't enough credit on your account – or there was too much debit

It's normal to see credit and debit on your account when you pay by Budget Direct Debit (regular monthly payments). It's how you spread your energy costs evenly over the year, even though you use more energy in winter and less in summer.

Halfway through your Direct Debit year, we'll check in on your latest energy use and see what debit, credit and charges are on your account. If you're not on track to cover your energy use, we'll put your payments up.

If you have any other questions about Direct Debit, head to our Direct Debit FAQs.  

Can you help me understand my bill?

Our what makes up your energy bill page will explain exactly how your electricity and gas bills are broken down. You can also find out more about how your tariff is broken down and what the different charges mean. 

What's the best way to contact you at the moment?

Our phone lines are very busy at the minute. We're focusing on helping our more vulnerable customers, and those with emergencies. There are lots of ways you can keep on top of your energy account online including:

 

We also have other ways to contact us if you need to.

Advice on what you can do at home to save energy

Read our tips on energy saving at home. Some of these are easy to do and completely free.

Other services that can help you manage your energy and save

Insulate your home and feel the difference

A typical house with no insulation will lose 33% of heat through walls and 25% through the roof(1).

Get insulation installed and save up to £1,060 per year on bills(2).

With energy bills rising - act now to help save you money this winter!

 

A smart meter can help you save

It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.

Smart benefits include:

  • Upgrade your meter at no extra cost
  • You're in control - you can see the cost of your energy
  • Receive more accurate bills
  • Get a better idea of where you use energy in your home with Energy Hub(3) 
  • If you use cards or keys, you can top up online

We're proud to offer our customers

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Britain's biggest generator of zero carbon electricity(4)

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Value & Control

Fixed Tariffs, Electric Vehicles, Low Carbon Heat, Energy Hub
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