Rising energy prices – our update

We understand how difficult it is at the minute with rising energy prices and the latest news about the price cap increase.

We've pulled together the latest news and information you need to help you through this

Latest update

15/4/2022

Today we've announced that we're setting aside an additional £5million on top of the £1.4million we had already allocated to the Customer Support Fund in 2022. It means that in addition to £4 million of Warm Home Discount, we'll set aside a further £6.4m to support customers in need.

Find out what this means and how to access any of these services

Energy market update

The energy market is unpredictable, with wholesale costs increasing rapidly. This means our fixed price tariffs are currently much more than our Standard (Variable) tariffs. We're very sorry for any inconvenience this may cause.

Existing EDF customers

Any customers on one of our variable tariffs, we'll be contacting you to let you know the impact of the Ofgem price cap increase on your energy bills.

Our Standard (Variable) tariff remains our cheapest price at this time, and you don't need to do anything to keep these prices. 

All our best prices for existing customers are available online via our app on in MyAccount. Unfortunately, our team won't be able to offer a cheaper price over the phone.

If you're on one of our variable tariffs, these are the actions we recommend you do now

  • Increase your Direct Debit payments to cover the price cap increase. You can do this via MyAccount or the app. Just follow the instructions.


Extra support at this time
The government announced the Energy Bills Rebate of up to £350 per household. Unfortunately, the full details on how this will work haven't come out. We'll keep our website updated with any news or details when we have them.


We're here to help – with FAQs and ideas on ways to save below.

Top questions about the Ofgem price cap

What is the Ofgem price cap?

The price cap was set up in 2019 by Ofgem, the energy regulator, as a way to set the maximum price an energy company can charge a customer on a Standard (Variable) tariff. The energy price cap limits your rates for each gas and electricity unit. However, it doesn't set your monthly bill, so your monthly bills will increase if you use more energy. 

What is the price cap currently set at?

The price cap was last set in October 2021 at £1,277 (based on the yearly usage of a typical medium consumption home). This is now set to increase to £1,971 per year. 
                                                                                                                                                       

The new prices will start on 1 April. If you're an EDF customer, on one of our variable tariffs we'll be contacting you from this week to let you know what the impact is on your household.

The table below is taken from Ofgem to show the increase. The rates in the table are based on averages and will vary by region, payment method and meter type.

 

Current price cap period
(1 October 2021 - 31 March 2022)

Next price cap period
(1 April - 30 September 2022)

Electricity

£0.21 per kWh 
Daily standing charge: £0.25

£0.28 per kWh
Daily standing charge: £0.45

Gas

£0.04 per kWh
Daily standing charge: £0.26

£0.07 per kWh
Daily standing charge: £0.27

Who's going to be impacted by the price cap increase?

Ofgem's announcement confirms that energy costs increased in the face of unprecedented market conditions. As a result, Ofgem is increasing the price cap by 54% from 1 April. As a result, we've taken the difficult decision to increase our Standard (Variable) tariff prices in line with Ofgem's new cap.

We know that this will not be welcome news – but we want to be fully transparent, giving our customers as much notice as possible.

What happens next?

EDF customers on one of our variable tariffs

We'll be contacting you to explain how these changes will affect your household bills. Existing EDF customers can check the list below to see which tariffs are impacted by the Ofgem price cap increase. New prices will start from 1 April.

  • Standard (Variable) - customers with credit and prepayment meters
  • Deemed credit and prepayment
  • Safeguard Assist Capped
  • Safeguard Assist Deemed
  • Welcome Variable (former Utility Point customers)
  • Welcome Standard and Welcome Prepay (former Zog Energy customers)


Our Standard (Variable) tariff remains our cheapest price at this time, and you don't need to do anything to keep these prices. All our best prices for existing customers are available online, so we won't be able to give you a better price if you call. 

You can view all our available tariffs in MyAccount

Other ways we're offering customers support during this time

To help you manage your energy, we can give you a smart meter and access to our Energy Hub for free. This will help you understand how much energy you use, plus give you personalised energy-saving tips and advice.

 

Worried about increasing energy bills?

We can agree on smaller debt repayments with you when you switch to a smart Pay As You Go meter. You'll also be able to:

  • Budget more easily as you'll see where you use energy
  • See exactly how much you're spending in pounds and pence
  • Set up alerts in MyAccount to get a text or email reminder to top up
  • Top up whenever, from wherever you are - with our phone app, in MyAccount, by phone, or in a shop with a PayPoint symbol


Or call us on 0333 200 5104(1) to book an installation appointment.

Want us to alert you when energy prices go down? Then, sign up for our price alert emails, and we'll let you know when this happens.

How much are energy prices going to increase?

You've seen that wholesale energy prices have quadrupled in the last year. The Ofgem price cap in October protected customers over the winter months. However, we've continued to see energy prices rise, which means that Ofgem has announced that they need to raise the price cap again by 54%.

As Ofgem stated in their press release, "Energy companies cannot afford to supply electricity and gas to their customers for less than they have paid for it." Read the full Ofgem press release, which explains in detail what has driven this latest increase.

We've taken the difficult decision to increase our variable tariff prices in line with Ofgem's new cap. If you're on one of our variable tariffs, we'll be contacting you soon to explain how these changes will affect your household bills.

Why are energy prices increasing again?

Wholesale gas prices continue to increase.

Gas prices have risen for several reasons, including:

  • A rise in global demand for gas as countries emerge from lockdown
  • Restricted gas imports from countries like Russia
  • An expectation in autumn 2021 that it would be a very cold winter which drove prices up further 
     

UK electricity prices are also under pressure for several reasons, including:

  • Lower wind levels
  • Wholesale electricity prices are linked to gas prices – so when one goes up, so does the other – even if it's zero carbon electricity

What’s the new government support scheme for energy?

The government announced The Energy Bills Rebate on 3 February. For more detail on the scheme, visit the government website.

The government has said they will provide more details about its support schemes in the Spring. Until then, we don't have any more information to answer your questions about it. We'll update our website with the latest news on this as soon as we have it.

Thanks for your patience.

We've also listed at the bottom of the page current government schemes and benefits applicable for home energy customers.

Are businesses eligible for this discount on energy bills?

The Energy Bills Rebate is aimed at home energy customers. But, if you're a business that's struggling with energy bills, you may be able to make your bills more manageable by checking out our advice on what you can do to be more efficient.

Why does the price of zero carbon electricity go up because of a rise in global gas prices?

In Britain, around a third of electricity is generated from processes that use gas.  That means when the cost of gas goes up, so does the cost of generating this electricity.

Around another third of the electricity sent through the national grid is from renewable sources like wind and solar, but renewable generation is variable.  This means that when the sun doesn’t shine and the wind doesn’t blow, renewable sources can’t generate as much.  When this happens, and to keep up with the demand for electricity, the grid has to top up with gas powered electricity.

At EDF we’re investing in the right mix of wind, nuclear and solar to power the nation whatever the weather, and help Britain move away from its dependency on gas.  That’s why all our fixed home energy customers get zero carbon electricity as standard. 

Find out more about how we're investing in renewable and nuclear energy.

Top questions about energy tariffs and what to do

Which EDF tariffs are impacted by the Ofgem price cap increase?

Existing EDF customers can check the list below to see which tariffs are impacted by the Ofgem price cap increase. We'll be contacting you shortly to tell you what this means for your household.

  • Standard (Variable) - customers with credit and prepayment meters

  • Deemed credit and prepayment

  • Safeguard Assist Capped

  • Safeguard Assist Deemed

  • Welcome Variable (former Utility Point customers)

  • Welcome Standard and Welcome Prepay (former Zog Energy customers)

I’m on a variable tariff, do I need to take any action?

Existing EDF customers

Our Standard (Variable) tariff is the cheapest tariff today, and you don't need to do anything to stay on this. 

With the energy market as it is at the moment, it isn't easy to find great energy deals anywhere. Of course, this doesn't make it easy for customers, but the choice is down to you.

Sticking on one of our variable tariffs?

The Standard (Variable) tariff is our cheapest tariff today. However, it's expected that prices will rise again in October when the next Ofgem price cap review happens.

Choosing a fixed price energy deal

Fixed prices are more expensive than Standard (Variable) tariffs right now, but they protect against future price rises and may help you save long-term.

If you do decide that you want to pay extra to fix your prices, then all our best-fixed price deals are available online. In addition, some of our fixed tariffs offer customers additional benefits, like our EasyOnline + BoilerCare Gold tariff, with 6 months of boiler maintenance & support plan on us. T&C's apply to this offer.

Existing customers can view all our current available tariffs in MyAccount.

Want us to alert you when energy prices go down? Then, sign up for our price alert emails, and we'll let you know when this happens.

To help, we can give you a smart meter and access to our Energy Hub for free. This service will help you understand how much energy you use, plus give you personalised energy-saving tips and advice.

Action to take if you're staying on our Standard (Variable) tariff

If you stay on our Standard (Variable) tariff, we do recommend you increase your Direct Debit payments now. This action should be taken despite the recent news that customers will receive a £200 rebate in October.

Steps to increasing your Direct Debit payments
You can increase your Direct Debit by following the steps outlined in MyAccount.

What happens if I don't increase my Direct Debit payments?
If you don't increase your Direct Debit payments to reflect the price change, you're likely to see higher monthly payments at your next review check-in and could risk going into debt.

What happens if I end up paying too much when I increase my Direct Debits?
If during your next review, we find that you're overpaying for what you're using, we'll adjust your payments and any credit could be refunded.

I make regular payments using Direct debit. Should I take any action to cover the price increase?

For Direct Debit customers on our Standard (Variable) tariff, we ask that you review your payments to cover the increased costs that take effect on 1 April. When it comes to Direct Debit, we only review them twice a year. This action should be taken despite the recent news that customers will receive a £200 rebate in October.

Steps to increasing your Direct Debit payments

You can increase your Direct Debit by following the steps outlined in MyAccount.

What happens if I don't increase my Direct Debit payments?

If you don't increase your Direct Debit payments to reflect the price change, you're likely to see higher monthly payments at your next review check-in and could risk going into debt.

What happens if I end up paying too much when I increase my Direct Debits?

If during your next review, we find that you're overpaying for what you're using, we'll adjust your payments and any credit could be refunded.

Other ways we can help our customers at this time 

What happens if I find I'm struggling to pay?

We have lots of ways to help if you're struggling to pay, including;

Want us to alert you when energy prices go down? Then, sign up for our price alert emails, and we'll let you know when this happens.

Can my Direct Debit payments increase more than 54%?

Yes, it can. The reasons for this are the same for any increase in your monthly Direct Debit payments, which we've listed below. 

Reasons your Direct Debit payment can increase are;

  • You've used more energy than expected since your last review. Some reasons your energy usage has increased could be
    Home improvements – adding new rooms or converting loft spaces
    Moving home – to a larger house
    Changes in the way we're working – many of us are working from home more
    Adding things to our homes to make them more comfortable – like air conditioning units, electric patio heaters and hot tubs
     
  • We've not had a recent meter reading, so we've had to base previous reviews on estimated meter readings.
  • You've updated your energy plan to a new tariff, which is a more expensive tariff, or that the variable tariff price cap has increased. It could be your fixed energy tariff has finished, and you've transferred on to our Standard (Variable) tariff.
  • Your payments have not covered your energy usage and built up debt on your account.


Your Direct Debit payments can go up event when

You're on a fixed tariff. The price you pay per unit rate is fixed. It doesn't apply to how much energy you use. So, if you use more energy, your Direct Debit amount can go up.

When your account shows as 'credit'. Sometimes during the summer months, your account will show that it's in 'credit' this is because you use less energy over these months.

This 'credit' will usually be used up over the winter months when you use more energy again, so all you're doing is saving up over the summer for your winter energy use. If we carry out your Direct Debit review and find out that your energy usage is more than the Direct Debit amount you're currently paying, we'll still need to adjust your payments to ensure you're covered in the winter months.

I'm an EDF customer currently on a fixed tariff. What should I do?

If you're on a fixed price tariff, you won't be affected by the rise in the price cap. You're guaranteed no price rises until your fixed tariff ends. When your fixed price tariff ends, you'll be offered a choice to switch to a new fixed tariff or go onto our Standard (Variable) tariff.

We'll always contact you in plenty of time to let you know when your fixed prices are ending and make it easy for you to make an informed choice about the best deal for you at that time.

What should I do when my existing fixed tariff ends?

There are a couple of options for you.

Choose another fixed tariff. A fixed tariff gives you peace of mind against future price rises, as you pay a set price for each unit of energy you use over the lifetime of your contract. It means that when energy prices are going up – as they are now – the unit price you pay stays the same regardless. 

Roll onto our Standard (Variable) tariff

If you don't want to fix your prices. You'll roll onto our Standard (Variable) tariff automatically.

When will there be better fixed energy deals in the market again?

The energy market is very unpredictable right now, with wholesale costs increasing rapidly. This means our fixed price tariffs are currently much more than our Standard (Variable) tariffs. This means anyone trying to switch to us we're unable to give you an online quote. We're very sorry for any inconvenience this may cause.

If you're an existing customer, the easiest way to see our best available tariffs is by going to My Account.

Want us to alert you when energy prices go down? Simply sign up to our price alert emails, and we'll let you know when this happens.

Advice on what to do now if you're struggling to pay your energy bills

I'm worried that with the increase I won't be able to pay my bill. How can you help me?

We appreciate this is a really difficult time. We have lots of ways we can help you if you're struggling to pay. Options include

  • Having a smart Pay As You Go meter installed can you manage your energy budget
  • Paying less, more often - if you currently pay your bills quarterly why not consider monthly payments by going to MyAccount
  • Extra support through our Priority Services, for those who need it
  • How to access independent advice and support - visit our help centre
     

What's the best way to contact you at the moment?

Our phone lines are very busy at the minute. We're focusing on helping our more vulnerable customers, and those with emergencies. There are lots of ways you can keep on top of your energy account online including:

We also have other ways to contact us if you need to.

Can you help me understand my bill?

Our what makes up your energy bill page will explain exactly how your electricity and gas bills are broken down. You can also find out more about how your tariff is broken down and what the different charges mean. 

If you’re worried about paying for your energy

We don’t want anyone turning off their lights or heating because they're worried about paying their bills. We're here to support you if you need help paying your energy bills or managing your debt.

You can also access more support through our Customer Support Fund. Find out the ways we're helping our customers through the cost of living crisis.
 

Government schemes and benefits

You may be eligible for certain grants and benefits if you:

  • have reached state pension age
  • have a disability
  • have no income or a low income
  • have missed payments to your energy supplier


Extra help with energy costs during the winter months

Cold Weather payment
- Extra support for those who need it when the average temperature in your area you live is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November 2021 and 31 March 2022.

Winter Fuel payment -  If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible. 

Helping to keep out of debt

Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.

Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.

 

A smart meter can help you save

It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.

Smart benefits include:

  • Upgrade your meter at no extra cost
  • You're in control - you can see the cost of your energy
  • Receive more accurate bills
  • Get a better idea of where you use energy in your home with Energy Hub(2) 
  • If you use cards or keys, you can top up online

Other services that can help you manage your energy and save

Save up to £570(3) a year on your energy bills with home insulation

With the cold weather upon us and rising energy prices, we're all looking for ways to save on energy, as well as keep warm this winter. 

Did you know a well-insulated home can cut heat loss by 33%?(4)

We're working with Trustmark accredited installers to bring you loft and cavity wall insulation.

Advice on what you can do at home to save energy

Read our tips on energy saving at home. Some of these are easy to do and completely free.

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