We understand how difficult it is at the minute with rising energy prices.
We've pulled together the latest news and information you need to help you through this
The energy market is very unpredictable right now, with wholesale costs increasing rapidly. This means the price cap is likely to rise even more - but we're here to help. We are doubling the customer support for vulnerable customers to £10 million and we're committed to providing you with great customer service. We are proud to be named by Citizen's Advice as the UK’s best energy supplier.
The government has also announced that it will provide extra support for customers with their energy bills.
29/7/2022 - Energy Bills Support Scheme
The government announced today more detail on how the Energy Bills Support Scheme will work. We've pulled together all the information you need at this time in one place. There is no reason to contact us as we'll be contacting our customers individually on how their discount payments will work in September.
The energy market is unpredictable, with wholesale costs increasing rapidly. This means our fixed price tariffs are currently much more than our Standard (Variable) tariffs. We are sorry for any inconvenience this may cause. Our Standard (Variable) tariff remains our cheapest price at this time, and you don't need to do anything to keep these prices.
All our best prices for existing customers are available online via our app on in MyAccount. Unfortunately, our team won't be able to offer a cheaper price over the phone.
Want us to alert you when energy prices go down? Sign up for our price alert emails, and we'll let you know when this happens.
We appreciate this is a really difficult time. We have lots of ways we can help you if you're struggling to pay. Options include:
What else is EDF doing to support our customers through this time?
We're doing more to deliver great customer service. Citizens Advice published its Customer Service rating in June. We're delighted to say we placed first, ahead of all other energy suppliers.
To help us to do even better for our customers during this difficult time we're;
increasing our customer service teams
investing more into our customer care training programme
Extra support at this time – our commitment
We are also bringing forward £20 million to spend on energy efficiency measures for fuel poor households this year.
Our aim is to reach as many households as possible through the Energy Company Obligation. We'll deliver insulation and heating improvements to help cut energy costs for those who need it most. Find out if you're eligible and register your interest.
We understand these are very difficult times for our customers and that is why we announced that we're setting aside an additional £5 million on top of the £1.4 million we had already allocated to the Customer Support Fund in 2022. It means that in addition to £4 million of Warm Home Discount, we'll set aside a further £6.4m to support customers in need.
Find out what this means and how to access any of these services.
You may be eligible for certain grants and benefits if you:
Extra help with energy costs during the winter months
Cold Weather payment - Extra support for those who need it when the average temperature in your area you live is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November 2021 and 31 March 2022.
Winter Fuel payment - If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible.
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.
Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.
Read our tips on energy saving at home. Some of these are easy to do and completely free.
It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
Rated 'Great' on Trustpilot
sources:
Estimates based on a gas-heated detached home. Figures are based on fuel prices as of April 2022. Source: Energy Saving Trust for roof and loft insulation and cavity wall insulation.
Energy Hub is accessible in MyAccount. It is available for residential smart metered customers that have both electricity and gas supplied by EDF on a single rate tariff, or those who are supplied electricity by EDF on a single rate tariff. The smart meter must also be commissioned.
UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 32.4%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
ZERO-CARBON GENERATION SUMMARY BY COMPANY | 2020 | 2020 | |
Supplier name | zero-carbon | GWh of zero-carbon electricity generation | % of overall zero-carbon electricity generation |
EDF | zero-carbon | 37,968 | 32.4% |
CENTRICA | zero-carbon | 9,101 | 7.8% |
RWE | zero-carbon | 5,060 | 4.3% |
E.on | zero-carbon | 2,195 | 1.9% |
SSE | zero-carbon | 5,424 | 4.6% |
ScottishPower | zero-carbon | 4,364 | 3.7% |
Drax | zero-carbon | - | - |
Orsted | zero-carbon | 9,523 | 8.1% |
EPH | zero-carbon | - | - |
Equinor | zero-carbon | 1,182 | 1.0% |
Vattenfall | zero-carbon | 1,783 | 1.5% |
Fred Olsen Renewables | zero-carbon | 1,100 | 0.9% |
Macquarie | zero-carbon | 3,504 | 3.0% |
Ventient Energy | zero-carbon | 562 | 0.5% |
Statkraft | zero-carbon | 370 | 0.3% |
Eneco | zero-carbon | 316 | 0.3% |
Falck Renewables | zero-carbon | 251 | 0.2% |
RES | zero-carbon | 320 | 0.3% |
SGRE | zero-carbon | 245 | 0.2% |
Greencoat | zero-carbon | 318 | 0.3% |
Community Windpower | zero-carbon | 329 | 0.3% |
OTHER | zero-carbon | 33,243 | 28.4% |
TOTAL | zero-carbon | 118,805 | 100% |