Five star success for Hunterston B visitor centre
Staff at EDF Energy’s Hunterston B power station are celebrating after the visitor centre retained its five-star rating from VisitScotland.
The visitor centre, the guides and the power station tour were recently assessed by a mystery shopper who described the experience as “fascinating” and said the tour guide demonstrated a “real enthusiasm for the site”.
The visitor centre is one of just seven attractions in Ayrshire and Arran with a five-star rating, an accolade it has held since 2013.
The awards focus on the standard of the welcome, hospitality and service provided and show the standard of customer care visitors should expect.
Acting Station Director Paul Forrest said: “This is a great achievement for the visitor centre and I am very proud of the team who have maintained such a high standard over the past five years.
“Nuclear power plays an important role in our energy infrastructure and last year Hunterston B generated enough electricity to power almost 2 million homes. The centre and the tour give people the chance to visit the heart of a working power station and find out exactly how this happens.”
Visitor Centre Coordinator, Emma Horne, said: “I am delighted that we have retained a five-star rating. The guides at the visitor centre work incredibly hard to ensure every visitor who comes through our door is given a warm welcome and leaves feeling well informed about the work we do here.
“Over the past five years we’ve had more than 14,500 people through our doors. Our tours are free and we cater for individuals as well as groups so I would encourage anyone who has not visited yet to get in touch and book a tour.”
You can visit Hunterston B power station’s Visitor Centre Monday- Friday between 9 am and 4 pm or at weekends (subject to availability and demand). If you would like a plant tour you will need to book in advance on 01294 826008 or you can e-mail firstname.lastname@example.org.
For more information contact:Fiona McCall
External Communications Manager (Scotland)
EDF Energy in Scotland
In Scotland EDF Energy operates Hunterston B in North Ayrshire and Torness in East Lothian which employ over 1,000 staff and around 500 contracting partners across the two power stations. EDF Energy employs a further 200 office based staff in East Kilbride. As well as generating enough power to serve some 4 million homes the company also provides gas and electricity to over 80,000 Scottish customers with around half of those opting for one of the company’s Blue+ products which are backed by low-carbon generation. We operate two windfarms in the Scottish Borders and make sure we buy enough electricity generated from a low-carbon nuclear source to match every unit of electricity we estimate our Blue customers use. EDF Energy is proud to power up some of the largest organisations in the UK, including supplying almost all public sector bodies in Scotland with after being awarded Scotland’s largest electricity supply contract by annual volume from April 2013. Following a landmark agreement with Network Rail the company also provides nuclear-backed Blue energy to power up the UKs electric rail network, covering most of the south east of England and the main lines from London to Edinburgh and Glasgow, as well as the Merseyrail network around Liverpool and the Glasgow suburban network.