7 Sep 11

EDF Energy suspends unsolicited doorstep sales

As part of its commitment to listen to customers, EDF Energy today suspended un-solicited door to door selling of residential energy, pending a review of the sales channel and consultation with affected staff.

Jim Poole, Director of Residential Customers, said: "We want to be first choice for customers. We understand that the majority of customers do not want to be sold energy on their doorstep via unsolicited calls, so today we have suspended this activity while we review the channel. This is in line with the call from Consumer Focus for a moratorium on this type of sales.

"The views of our customers are of paramount importance to us, and we want to make sure that their experience of EDF Energy is the best it can be.

"Customers are increasingly looking for and using other ways to compare and choose their energy supplier. We will continue to invest in attracting new customers and also in keeping our existing customers – so they not only choose to stay with us, but also recommend us to their friends and family.

"We recognise that face to face advice is important to some customers and this will continue with sales at retail venues and via appointment.

"We are committed to being open and honest with our customers, which is critical in developing trust in the energy sector."

Approximately 300 EDF Energy employees will be affected by the decision. The company will undertake a consultation process with all affected employees while the review is undertaken.