Do you need to contact us?

Skip the phone queues by using MyAccount online or download our app – it’s quick and you can manage your energy 24/7.

You can also find answers to your questions with our online Help and Support

Lady with mobile phone at cafe

Register for MyAccount

It's quick and easy to register. You’ll need your EDF account number handy, which you can find on your latest bill or statement. Once you've registered you can:

If you're already registered just log-in to MyAccount.


Download the EDF mobile app

Manage your energy on the go. Just download the app from Google Play or the Apple App Store. Our app is only available for customers who are credit customers. With the app you can:

  • Use biometrics to log in to your account simply and securely;
  • Check your account balances, bills, payment history, energy use and tariff information;
  • Get updates and reminders – if it’s time to pay or send a meter reading;
  • Make payments in an instant, and store details for up to five cards;
  • Send us meter readings or take a photo of your meter;
  • Switch easily between your different accounts or properties;
  • Get help fast: check our FAQs or send us a message by WhatsApp or SMS.

Download on the App StoreGet it on Google Play 


Got a question?

If you have a specific question, be sure to check our Help and Support section, which has a lot of specific question and answers – you should be able to get your answer in a jiffy!

Got an emergency?

Got no gas or electricity? Head to our guide on what to do.