The health and well-being of our customers is our top priority. These are unprecedented times and we’re working hard to help those most in need.
Please be aware our contact centres are significantly affected by the current situation, with some closed and others operating in a much reduced capacity. We ask you to please help us help those who need it most by managing your account online or through the app whenever possible.
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas.
You can read more about how we support our customers in emergency situations.
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 services.
If it’s not an emergency and you just have a question, you may find what you need in our online Help centre.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.