Expert energy analysis and insight for UK businesses.
Over the last 18 months, Ofgem have been running a ‘Microbusiness Strategic Review’, which included a call for evidence and a statutory consultation. As a result, it was decided that energy suppliers will only be able to work with energy brokers (aka third-party intermediaries, channel partners) who are delivering services to a microbusiness, if they are signed up to an approved dispute resolution scheme.
On Monday 28th March 2022, Ofgem confirmed Ombudsman Services will be the Alternative Dispute Resolution provider for the new Energy Broker scheme. Ombudsman Services will be there to help resolve disputes between energy suppliers/brokers and their customers. If you are an energy broker working with microbusinesses, read on to find out more on registration for the scheme.
Ofgem and the Ombudsman Services have agreed a four-phase timeline as follows:
It’s important that energy brokers begin the registration process as soon as possible to avoid any possible delays affecting their ability to sell energy contracts on behalf of energy suppliers.
You will need to complete the Deed Poll form and supply a copy of your Complaints handling procedure (CHP). The current annual membership subscription is £300 per member, there are also further fees per case.
On the Ombudsman website you can access the scheme registration form. The website includes videos of the sessions completed by the Ombudsman, FAQ’s and supporting documents/guides.
Our teams at EDF will be communicating directly with our channel partners in the coming weeks to further explain how the new measures brought in following the Microbusiness Strategic Review may affect you. In the meantime, if you have any questions please reach out to your Account Manager directly.