Back to Help CentreMeters and meter readings I'd like to know about... Smart Pay As You Go Prepayment meters (not smart) Smart meters Meter readings My meter identity and supply number How to change, move or exchange a meter I'd like to know for... Electricity Gas I'd like to know... Which meter is mine What's my supply ('S') number (MPAN) What to do if you're billing me for the wrong meter You're billing me for the wrong meter Please get in touch so we can sort this out for you. We'll just need a few pieces of information:Your meter's serial number (it's a mix of numbers and letters near the barcode on your meter) Details from any other stickers or cards on your meter (it might be easiest to take a photo) Did you find this page helpful? Helpful thanks!I still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Need more help? Get in touchContact UsGive feedbackHelp Centre home Back to all in Meters and meter readings Search the help centre Search (optional)
I'd like to know... Which meter is mine What's my supply ('S') number (MPAN) What to do if you're billing me for the wrong meter
You're billing me for the wrong meter Please get in touch so we can sort this out for you. We'll just need a few pieces of information:Your meter's serial number (it's a mix of numbers and letters near the barcode on your meter) Details from any other stickers or cards on your meter (it might be easiest to take a photo) Did you find this page helpful? Helpful thanks!I still need help