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Back to Help Centre

Meters and meter readings

I'd like to know about...

Change

My meter identity and supply number

I'd like to know for...

Change

Electricity

I'd like to know...

Which meter is mine

What's my supply ('S') number (MPAN)

What to do if you're billing me for the wrong meter

You're billing me for the wrong meter

Please get in touch so we can sort this out for you. We'll just need a few pieces of information:

Your meter's serial number (it's a mix of numbers and letters near the barcode on your meter)
Details from any other stickers or cards on your meter (it might be easiest to take a photo)