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What is MyAccount?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
What is MyAccount?
MyAccount is the place to go to manage your energy account online – it's available 24/7. Have a look below to explore some of the things you can do in MyAccount.
See where to reduce your energy costs
If you have a smart meter, you can get lots of useful information that can help you cut your energy use – and costs.
You can get all this information in your Energy Hub in MyAccount.
Half a million customers are already using the Hub to save money on their bills.(1)
Your Energy Hub can show you:
- your energy use (kWH) and costs (£s), and how these change over time
- a personalised illustration of how much energy you use around the home – for things like lighting, heating and cooking
- tailored energy-saving advice, based on your energy use
Together, we can help Britain achieve Net Zero.
View your balance, bills and statements
Go to 'My bills and payments' in MyAccount to get all your important documents in one handy place.
You can view your bills, see when any credit has been added to your account, or see when we've given you a refund.
You'll see when your payments have been made - and when your payment amount changes if you pay by Budget Direct Debit (regular monthly payments).
View your messages
Choose 'Account activity' in the left-hand menu to see all the messages we've sent you about your energy account.
Ask for a smart meter
If you've been thinking about getting a smart meter, now's the time to get one – at no extra cost to you.
You can book an appointment in 'Smart meters' in MyAccount.
Here are three good reasons to get your smart meter:
1. Get complete control
Your smart meter lets you see how much you're spending in real time. This can help you make small changes to reduce your energy usage, as well as your bill.
2. Save the hassle
Your smart meter will send readings automatically. (2) This way you'll get more accurate bills without leaving the sofa.
3. Get personalised energy-saving tips
You get access to My Energy Hub in MyAccount – for a personalised illustration of how much energy you use around the home, and tailored energy-saving advice.
We've installed more than 2 million smart meters around the UK. We're ready to install yours too!
Manage your smart Pay As You Go account
Managing your smart Pay As You Go account is simple in MyAccount. Here's a few things you can do when you sign up and log in:
- Check your balance at any time
- Top online
- Set auto top-ups
- Change your low-balance alerts
- View your top-up history
- See your annual statements
Get access to your Energy Hub, where you can see your energy trends and get personalised energy-saving tips
Change your smart meter reading frequency
It's quick and easy to change how often you want your smart meter to send its readings in MyAccount:
- Go to About me in MyAccount
- Click on 'Smart meter preferences'
- Select 'half-hourly', 'daily' or 'monthly'
Setting your smart meter readings to every half an hour gives you the most accurate picture of your energy use.
It helps you spot where you might be able to save energy – and cut your energy bills.
And with half-hourly settings, you can get the most from your Energy Hub. You'll get a personalised illustration of how much energy you use around the home, as well as tailored energy-saving advice.
Give us your meter readings
It's best to give us a meter reading everytime we get in touch to ask for one.
And one of the easiest ways to give your meter reading is in 'Submit a meter reading' in MyAccount.
Set up a Direct Debit
Direct Debit is the easiest and cheapest way to pay. Your payments come straight out the bank each month and you get our cheapest tariff rates.
If you're eligible to change the way you pay, you'll see 'Payment method change' in the left-hand menu in MyAccount.
If you're having trouble setting up Direct Debit, please get in touch. We're here to help.
See your Direct Debit information
'My Direct Debit' is the place to go in MyAccount to get everything you need to know about your Direct Debit payments.
You can check your current payment amount, when your next payment is due, and details of your past Direct Debit reviews.
Pay your bills
Making a payment is easy in MyAccount – just go to 'Make a payment' and follow a few simple steps.
View your tariff details
Get all the details about your current tariff in one place. Just click on 'Tariff details' in the left-hand menu in MyAccount to get information like:
- Your tariff name
- A description of your tariff
- How you pay
- Your unit rates
This is also where you can quickly find your Tariff Information Label.
And if you pay Budget Direct Debit, you can see how much you pay each month – along with a link that lets you ask for a change to that amount.
Change your tariff
You can sign up to a new tariff in just a few clicks in MyAccount:
- Choose your new tariff
- Review your new contract details
- Sign up to your new tariff
Your 'Change Tariff' page will tell you if you have an early exit fee to pay.
Tell us you're moving
We've made it really easy to tell us you're moving home in MyAccount.
Choose Moving Home from the left-hand menu up to 14 days before your move – or up to 90 days after it – and follow the steps.
You'll need to know your moving out date and a forwarding address for your final bill.
You can choose a new tariff for your new home at the same time!
Change your contact and communication preferences
Go to About me in MyAccount to change your contact and communication preferences.
Here are the changes you can make:
- Account details – change your email address and MyAccount password
- Contact details – change or add a home or mobile phone number; or find out how to change your name and contact address
- Contact preferences – choose how you get your bill and account updates; choose how you get your meter reading reminders; and change your marketing preferences
- Payment details – find out how to change the bank details we have for your Direct Debit payment
- Smart meter reading frequency – choose if you'd like your smart meter to send readings every half hour, day or month.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
What is MyAccount?
MyAccount is the place to go to manage your energy account online – it's available 24/7. Have a look below to explore some of the things you can do in MyAccount.
See where to reduce your energy costs
If you have a smart meter, you can get lots of useful information that can help you cut your energy use – and costs.
You can get all this information in your Energy Hub in MyAccount.
Half a million customers are already using the Hub to save money on their bills.(1)
Your Energy Hub can show you:
- your energy use (kWH) and costs (£s), and how these change over time
- a personalised illustration of how much energy you use around the home – for things like lighting, heating and cooking
- tailored energy-saving advice, based on your energy use
Together, we can help Britain achieve Net Zero.
View your balance, bills and statements
Go to 'My bills and payments' in MyAccount to get all your important documents in one handy place.
You can view your bills, see when any credit has been added to your account, or see when we've given you a refund.
You'll see when your payments have been made - and when your payment amount changes if you pay by Budget Direct Debit (regular monthly payments).
View your messages
Choose 'Account activity' in the left-hand menu to see all the messages we've sent you about your energy account.
Ask for a smart meter
If you've been thinking about getting a smart meter, now's the time to get one – at no extra cost to you.
You can book an appointment in 'Smart meters' in MyAccount.
Here are three good reasons to get your smart meter:
1. Get complete control
Your smart meter lets you see how much you're spending in real time. This can help you make small changes to reduce your energy usage, as well as your bill.
2. Save the hassle
Your smart meter will send readings automatically. (2) This way you'll get more accurate bills without leaving the sofa.
3. Get personalised energy-saving tips
You get access to My Energy Hub in MyAccount – for a personalised illustration of how much energy you use around the home, and tailored energy-saving advice.
We've installed more than 2 million smart meters around the UK. We're ready to install yours too!
Manage your smart Pay As You Go account
Managing your smart Pay As You Go account is simple in MyAccount. Here's a few things you can do when you sign up and log in:
- Check your balance at any time
- Top online
- Set auto top-ups
- Change your low-balance alerts
- View your top-up history
- See your annual statements
Get access to your Energy Hub, where you can see your energy trends and get personalised energy-saving tips
Change your smart meter reading frequency
It's quick and easy to change how often you want your smart meter to send its readings in MyAccount:
- Go to About me in MyAccount
- Click on 'Smart meter preferences'
- Select 'half-hourly', 'daily' or 'monthly'
Setting your smart meter readings to every half an hour gives you the most accurate picture of your energy use.
It helps you spot where you might be able to save energy – and cut your energy bills.
And with half-hourly settings, you can get the most from your Energy Hub. You'll get a personalised illustration of how much energy you use around the home, as well as tailored energy-saving advice.
Give us your meter readings
It's best to give us a meter reading everytime we get in touch to ask for one.
And one of the easiest ways to give your meter reading is in 'Submit a meter reading' in MyAccount.
Set up a Direct Debit
Direct Debit is the easiest and cheapest way to pay. Your payments come straight out the bank each month and you get our cheapest tariff rates.
If you're eligible to change the way you pay, you'll see 'Payment method change' in the left-hand menu in MyAccount.
If you're having trouble setting up Direct Debit, please get in touch. We're here to help.
See your Direct Debit information
'My Direct Debit' is the place to go in MyAccount to get everything you need to know about your Direct Debit payments.
You can check your current payment amount, when your next payment is due, and details of your past Direct Debit reviews.
Pay your bills
Making a payment is easy in MyAccount – just go to 'Make a payment' and follow a few simple steps.
View your tariff details
Get all the details about your current tariff in one place. Just click on 'Tariff details' in the left-hand menu in MyAccount to get information like:
- Your tariff name
- A description of your tariff
- How you pay
- Your unit rates
This is also where you can quickly find your Tariff Information Label.
And if you pay Budget Direct Debit, you can see how much you pay each month – along with a link that lets you ask for a change to that amount.
Change your tariff
You can sign up to a new tariff in just a few clicks in MyAccount:
- Choose your new tariff
- Review your new contract details
- Sign up to your new tariff
Your 'Change Tariff' page will tell you if you have an early exit fee to pay.
Tell us you're moving
We've made it really easy to tell us you're moving home in MyAccount.
Choose Moving Home from the left-hand menu up to 14 days before your move – or up to 90 days after it – and follow the steps.
You'll need to know your moving out date and a forwarding address for your final bill.
You can choose a new tariff for your new home at the same time!
Change your contact and communication preferences
Go to About me in MyAccount to change your contact and communication preferences.
Here are the changes you can make:
- Account details – change your email address and MyAccount password
- Contact details – change or add a home or mobile phone number; or find out how to change your name and contact address
- Contact preferences – choose how you get your bill and account updates; choose how you get your meter reading reminders; and change your marketing preferences
- Payment details – find out how to change the bank details we have for your Direct Debit payment
- Smart meter reading frequency – choose if you'd like your smart meter to send readings every half hour, day or month.
Download our app
Manage your energy account on the go with our award-winning app. You can use the same username and password as you do for MyAccount.
Notes
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Save up to £60 with Energy Hub. Savings estimated on a sample from January 21-April 23 of 2000 customers who started using Energy Hub and logged in 5+ times between April 2022-April 2023. Costs based on Ofgem's typical annual consumption positioned against projected Standard (Variable) consumption costs of July 23 to-June 24. Ofgem estimates the typical household in Britain uses 2,900 kWh of electricity, 12,000 kWh of gas.
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Very rarely, your smart meter may be unable to send us an automated meter reading due to connectivity loss. If this happens we’ll try to contact you for a manual meter reading. If we don’t manage to get it from you, we’ll send you an estimated bill.