Manage your account

Contents

Update on the latest government announcement

On October 17, the new Chancellor confirmed their Energy Price Guarantee will now be in place until April 2023 and will be reviewing support beyond April 2023. 

Keep up to date with all the latest information visit our Energy Price Guarantee page & £400 Energy Bills Support Scheme.  Our agents won't have any additional information at this time if you call.

What is MyAccount?

MyAccount gives you instant 24/7 access to your energy account online.

Go to MyAccount 

It only takes a minute to set up your MyAccount – all you need is your:

  • Postcode
  • EDF account number (12 digits long and it starts with ‘67’)

You can find your account number in the top right hand corner of your EDF bill, within your Welcome Pack, or in your 'Start Managing Your Account' email.

Go to MyAccount

Once you’ve set up your account, you can manage your energy online the quick and easy way. If you have more than one EDF account, we should be able to link them all to one MyAccount log in. Just contact us and we'll look into it for you.

What can you do in MyAccount?

You can:

  • View your balance, bills and statements
    See all your important documents in one handy place
     
  • Give us your meter readings
    Any time we ask you for a meter reading, all you need to do is log in and submit your reading
     
  • Pay your bills 
    Making a payment via MyAccount is simple (Direct Debit is even easier)
     
  • Set up a Direct Debit 
    It’s the easiest way to pay, and you get our cheaper Direct Debit rate
     
  • Manage your tariff 
    When the time’s right, you can find and change to a new tariff in just a few clicks
     
  • Update your details
    There’s no need to pick up the phone, just change your details quickly online
     
  • Change your contact preferences 
    You can go paper-free in an instant (please note, online-only tariffs are ‘paperless’ automatically)
     
  • View your energy use
    This is an option if you have a smart meter. Read more about what you can do in Energy Hub
     
  • Request a smart meter
    We’re rolling out smart meters across the country; you can find out if you can get one yet via MyAccount
     
  • Request a new prepayment key or card 
    This is an option if you have a prepayment meter

How do I view my bills and statements?

Log in to MyAccount and click on ‘My Bills/Statements’.

Or, on the EDF app go to the 'Bills & Pay' page and tap ‘View latest bill’ or ‘View Previous bills’.

We’ll keep your statements on the app and in MyAccount for two years. If you’d like to keep copies of them, you can save them as PDF files.

Can I have more than one name in MyAccount?

Unfortunately we can only show the main account holder’s name in MyAccount. But that doesn’t mean the names you’ve added aren’t on the account - check your bill to see them.

How can I change my EDF tariff?

Change tariff in MyAccount:

  • Log in to MyAccount
  • Click 'Change Tariff'
  • Follow the onscreen instructions

Change tariff in the EDF app

  • Go to ‘Profile’
  • Tap ‘Your tariff’
  • Tap ‘Choose your new tariff’, where you’ll be able to see the tariffs available to you

How to access MyAccount

When you're setting up MyAccount, you'll receive an email to verify your email address. Sometimes emails are automatically sent to 'spam' or 'junk' folders. So if the verification email hasn’t reached your inbox please check your other folders.

Once you've verified your email and finished setting up your MyAccount, you'll be able to log in via the website or the EDF app.

If you’re using a password manager, you might see a security error message when logging in to MyAccount from the EDF home page. Simply ignore this message and click on ‘continue’ as our log in form is secure. Alternatively, you could use our MyAccount log in page, which shouldn’t show any error messages.

To log out of MyAccount, click 'Accounts' in the top right hand corner of your screen, and select 'sign out'.

Accessing MyAccount when you leave EDF

Update on the latest government announcement

On October 17, the new Chancellor confirmed their Energy Price Guarantee will now be in place until April 2023 and will be reviewing support beyond April 2023. 

Keep up to date with all the latest information visit our Energy Price Guarantee page & £400 Energy Bills Support Scheme.  Our agents won't have any additional information at this time if you call.

You can log in (or set up MyAccount) for 180 days after you have left EDF.

After this time you won't be able to log in and view any information.

The EDF app

Download the EDF app to easily make payments, receive notifications and send meter readings.

Download on the App StoreGet it on Google Play 

Does EDF have an app I can use?

Yes, we have an EDF app available for credit and PAYG customers only. This can be downloaded from the App Store or from Google Play.

 Download on the App StoreGet it on Google Play 

What can I do in the app?

Find out more about what you can do in the EDF app and take a look at the terms and conditions for MyAccount and the EDF mobile app. 

Energy Hub

You can get the most of Energy Hub in MyAccount after you create your energy profile – all we need is a few quick details about your home.

Create your energy profile 

Once you've created your profile, you can get:

  • a personalised view of how much energy you use around the home on things like lighting, heating and cooking
  • tailored energy-saving advice that can help you cut your energy costs around the home, based on your energy use.

What's  Energy Hub?

Energy Hub is a free of charge service available to smart enabled EDF customers. Energy Hub helps customers see where they're using energy, so they can take control and use less. It also offers tailored, practical advice to help customers use less energy and save money on their domestic energy bills.  It could help customers save up to £70 a year.

How can you be sure I'll save a £70 a year?

Savings estimated on sample from April 20 - April 22 of 1500+ Energy Hub users who uses Energy Breakdown and logged in 5+ times between April 2021 - April 2022. Costs based on Ofgem typical annual consumption positioned against projected Standard (Variable) consumption costs for Oct22 – Sep23’. The data demonstrates a median saving of £70 for these Engaged Users.

How do I get a Smart Meter? 

If you're an EDF customer, Log into MyAccount to book your installation appointment.

Can I use Energy Hub without a smart meter?

No, Energy Hub is only available to EDF customers who have a gas and electricity smart meter and are on a single rate EDF tariff or have an electricity smart meter on a single rate EDF tariff

Will Energy Hub work if my smart meter isn't functioning? 

You won't be able to access Energy Hub if your electricity meter is decomissioned. If you're meter is having communication issues you will be able to access but may see gaps in your data, or estimated data. You will still be able to access the energy advice library.

Is this available to non EDF customers? 

No, you need to be an EDF customers with a smart meter to access the EDF Energy Hub

How do you work out my energy use and trends?

Your energy use and trends come directly from your smart meter, so the data is very accurate. You might see estimated or missing readings from time to time, because smart meters occasionally drop off the network. But you don't have to worry, as this is quite normal. Your meter usually reconnects automatically, and will quickly start sending readings again to bring everything up to date.

What's my Energy Breakdown?

Your Energy Breakdown tells you approximately how much energy you've used on things like lighting, heating and cooking. It's based on your meter readings, your energy profile and other factors, like the time of day and weather. Over time, as we get more data from your meter, your breakdown will become more and more accurate. The accuracy of your breakdown also depends on you keeping your energy profile up to date, so please remember to let us know of any relevant change.

Why are some parts of my energy graphs estimated?

If your smart meter doesn’t send us a reading for any reason, we’ll estimate the energy you used during that time. We’ll base this on the amount of energy you’ve used in the past.

You’ll see estimated consumption on the graph as grey, while the actual amounts you’ve used are red or blue. If we’ve had to estimate the energy you’re using for several days, it’s likely to be because we’ve been updating the software on your smart meter – it can’t send us readings while we’re doing that.

Why is the energy use I see in my Energy Hub different to my bills?

The figures you see in your Energy Hub and bills both stem directly from your smart meter. But the energy use and costs don't look the same because:

  • Your Energy Hub and bills cover different time periods.
  • Your standing charges and VAT are built into your Energy Hub costs; these are listed separately on your bill.
  • Your total bill is based on your meter readings, as well as any previous payments, instalment plans, credits and debits, and other charges.

How is Energy Hub putting me in control and helping me save money?

With the energy consumption data from Energy Hub, customers are offered a greater understanding of the energy bills including peak use + areas of high consumption. Energy Hub offers advice and information on how to reduce consumption – this advice is split into actions customers can take that are free, and those which are low-cost. Customers could therefore take control by using that data to change their behaviours to reduce energy consumption.  A reduction in energy consumption would result in an energy cost saving. 

 

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