Meter and meter readings
I'm having trouble with a...
I have a traditional prepayment meter (not smart)....
The problem is...
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I can smell gas
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My meter is damaged
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I have a noisy meter – is this normal?
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Cracked glass
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The clock on my Economy 7 meter is wrong – how do I get it fixed?
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My meter's box is broken – or I've lost the key. What do I do?
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My meter reading doesn't change - what do I do if my meter isn't recording my energy use?
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I don't think my meter readings are right – what can I do to check?
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Faulty or damaged in-home display (smart)
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Something else
I have a noisy meter – is this normal?
Electricity meters don't usually make a noise. But Economy 7 meters with a timing switch can make a humming sound.
It's quite normal for gas meters, especially old ones, to make a noise.
If you're you worried about the noise – or it's so loud that it disturbs you – get in touch and we'll check it out.