How do I pay my final energy bill when I move home (I pay by Direct Debit)?

Your final bill will take care of itself – as long as you don't cancel your Direct Debit.

How it works:

• We automatically take your final payment within 14 days of your final bill
• Or we automatically refund any credit within three working days of your bill
• We then remove your bank details from our records

If you're taking us with you to your new home, we'll help you set up a new Direct Debit for your new home.

What happens if you cancel your Direct Debit?

You'll need to remember to make a payment within 14 days of getting your final bill.

If your account is in credit, we'll send your refund by cheque within seven working days of your final bill – as long as we have a forwarding address.

Need more time to pay?

Please get in touch, and we'll work out the best way for you to pay your final bill.