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Account Search

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Payments

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Direct Debit

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Direct Debit Whole Amount - Account number starts '67'

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Cancellation and refunds

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Get a refund

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Refund when in credit

Refund when move home

Direct Debit Whole Amount (exact payments): can I get a refund if I'm in credit?

We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.

My account number starts with '67'

Any credit on your account will be used to reduce your next monthly bill. So you don't need to ask for a refund.

Don't want to wait? You can apply for a refund online.

My account number starts with 'A'

Please get in touch

One of our energy specialists will help you find your answer – please get in touch.

You can also explore our help centre for accounts that start with 'A'. You need to log in or sign up to MyAccount first, as this is where you'll find your new help centre.

Get in touch

I don't know my account number

We've given you the answer for account numbers starting with 'A' – this is our most common type of account.
You can find your account number in MyAccount and on your EDF bills, email and letters.

Please get in touch

One of our energy specialists will help you find your answer – please get in touch.

You can also explore our help centre for accounts that start with 'A'. You need to log in or sign up to MyAccount first, as this is where you'll find your new help centre.

Get in touch

Payments

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Direct Debit Whole Amount (exact payments): can I get a refund if I'm in credit?

My account number starts with '67'

My account number starts with 'A'

Please get in touch

I don't know my account number

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