Payments
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Direct Debit Whole Amount (exact payments): can I get a refund if I'm in credit?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
Any credit on your account will be used to reduce your next monthly bill. So you don't need to ask for a refund.
Don't want to wait? You can apply for a refund online.
My account number starts with 'A'
Please get in touch
One of our energy specialists will help you find your answer – please get in touch.
You can also explore our help centre for accounts that start with 'A'. You need to log in or sign up to MyAccount first, as this is where you'll find your new help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
Any credit on your account will be used to reduce your next monthly bill. So you don't need to ask for a refund.
Don't want to wait? You can apply for a refund online.