All questions must be answered, unless marked (optional)

EDF Energy Existing customer refund form

Are you an existing customer?
Are you paying by Direct Debit or Prepay?

Then you need to call us

You can reach us on 0333 200 5100 so we can help you further

Are you currently on an instalment plan
This is where the customer pays a set amount over a period of time to cover an outstanding balance. For example, a cash cheque customer wants to change to Direct Debit but has an outstanding balance of £xx. Their Direct Debit is set to £xx to cover future usage only so an instalment plan is set up to collect the outstanding balance.

Then you need to call us

You can reach us on 0333 200 5100 so we can help you further

Have you received a bill in the last 10 days based on an actual meter reading?
An actual meter read is a read taken (either by us or by the customer) from the meter. It’s an accurate reflection of a customers’ energy usage.
Have you provided a meter reading in the past 10 days?

Please take a meter read

You need to take a meter read and then wait for your account to be billed before returning to this form to request a refund

Refund details
You have confirmed that you are an EDF Energy customer, that you do not have a prepayment meter, that you do not pay by Direct Debit and that you have a current bill based on actual readings with a credit balance. Please now complete the below form and we will process this within 10 working days
Address where the meter is installed

Please note: If you paid by card then the refund will be added to the same card. Otherwise we’ll send a cheque to the account holder at the address we hold for them. The refund will be in your bank account within three to five working days.