What’s Amazon Echo and who is Alexa?

Amazon Echo and Echo Dot are voice-controlled speakers designed entirely around voice – it's always ready, hands-free and fast. Alexa is the brain behind Echo – just ask Alexa to play music, read the news, set alarms, answer questions, check sports scores – even review your energy account. This can all be done from across a room, thanks to Echo's far-field voice control functionality. Already have an Echo? 

Alexa skills are capabilities like smartphone or tablet apps, enabling customers to interact with Echo devices in a more intuitive way using your voice. When you've got your Amazon Echo or Echo Dot and have downloaded the Alexa app, it'll be time to activate EDF Energy's skill. Alexa will then answer questions about your energy account.

"Alexa, ask EDF Energy...

Submit meter read

...to accept my meter reading"

Account balance

...for my account balance"

Tariff expiry

...when my tariff ends"

Next payment date

...when my next payment date is"

What next?

Checklist get Amazon Echo

1. Get your Amazon Echo or Echo Dot and plug it in


Checklist register my account

2. Set up MyAccount

If you haven't done so already, you just need your account number and email address

Checklist download Alexa app

3. Download the Alexa app and enable our skill

See our skill terms and conditions

Checklist ask Alexa

4. Ask Alexa questions about your energy

What’s the EDF Energy skill?

With your EDF Energy Alexa skill, you'll be able to ask Alexa to check your energy account balance and next payment date, submit a meter reading and when your tariff is due to end. Your EDF Energy Alexa skill connects to your MyAccount to give you accurate answers. This should make it easier to stay on top of your energy usage – and understand it better. 


I want the EDF Energy skill

To start with, you need to have an Echo device and be an EDF Energy customer with MyAccount. Not yet a customer? No problem! It's really easy to get a quote and switch to us. You'll also need some other basics such as a smart phone and a wifi connection. Once you’ve plugged in your Echo device and completed the account linking process via the Alexa app, you can activate our skill! 

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