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Paying by Direct Debit

Budget Direct Debit

Budget Direct Debit is an easy way to pay for your energy, and a good way to budget. Once you set up your Direct Debit, a regular payment amount automatically comes out of your bank account every month. This way, you spread the higher cost of winter across the whole year. It's good value too, as you get the lowest unit rate of all payment methods.

Reasons to pay your bill by Budget Direct Debit are:

  • Paying directly from your bank account each month helps you spread the costs of your energy use across the year
  • The amount charged is based on the meter readings that we request twice per year or that are initially provided when you join EDF Energy
  • This amount may go up or down after a meter reading but it will reflect how much energy you've used
  • You'll get a bill at the end of each year to summarise your energy use
     

Why pay the whole amount by monthly Direct Debit?

Paying the whole amount each month by Direct Debit helps to ensure you're paying for what you use each month. It also helps you see how much energy you're using. Each month we'll ask you to pay a Regular Payment Amount. This estimates how much energy you'll use over the year, which is then divided into 12 equal payments.

If you provide us with a meter reading after receiving a request for your Regular Payment Amount, we'll send you a new bill based on the energy you've actually used. If you choose not to give us a meter reading, the Regular Payment Amount will be debited from your account automatically.

Paying by Budget Direct Debit or whole amount Direct Debit is good value too because you pay a lower unit rate for your energy compared to other payment methods. 

This means you pay a set amount each month by Direct Debit. You will receive two types of bills from us if you're on this payment method: 

Annual and Interim.

  • Annual - we send this at the end of your annual billing period. 
  • Interim -  we send this halfway through the billing year to ensure your Direct Debit is on track with your energy use. 
     

If you're already an EDF Energy customer paying by Direct Debit you can change your monthly payments in MyAccount. Alternatively, you can sign up to monthly Direct Debit now.

Sign up to Monthly Direct DebitChange your monthly payments

Managing your payments online

Our secure, web-based service gives you everything you need to look after your account in one place. Also download and use our mobile app to make payments on the go.

Paying by debit or credit card

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Use your Visa, American Express, Mastercard, Maestro or Delta to pay your gas and electricity bills:

  • Make a payment in MyAccount
  • Make an automated payment by phone on: 0333 200 5108(1)
  • Chat online with an EDF Energy advisor via the button below. If all our advisors are busy, there are other ways to contact us

Pay using our automated phone line

Use our automated payment service

Phone our automated 24 hour payment service 0333 200 5108(1), you need to allow up to three working days for your payment to process, we accept all MasterCard and Visa cards.

Telephone or internet banking

Quote our sort code 40-05-30 and our bank account number 13845095 (these are different from those shown on the payment slip), and your EDF Energy account number. Payments can take up to three working days to reach us, we do accept Faster Payments.

Bank or building society

You can pay your gas and electricity bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back.

Post Office

Remember to take your EDF Energy Bill, Electricity Key or Gas Card with you to:

  • Pay by cash
  • Pay by cheque – cheques not accepted at Post Office Locals
  • Charge your electricity key
  • Charge your gas card
  • Use your EDF Energy Energycard

Payzone

Remember to take your EDF Energy bill, electricity key or gas card with you to:

  • Pay by Cash
  • Charge your Electricity Key
  • Charge your Gas Card
  • Use your EDF Energy Energycard

PayPoint

Remember to take your EDF Energy bill, electricity key or gas card with you to

  • Pay by Cash
  • Charge your Electricity Key
  • Charge your Gas Card
  • Use your EDF Energy Energycard

Energycard

You can use your EDF Energy Energycard at:

  • The Post Office
  • Payzone outlets
  • PayPoint outlets

With cash

You can pay your EDF Energy bill with cash at:

  • The Post Office
  • Payzone outlets
  • PayPoint outlets

Remember to take your bill copy with you.

By post

Please make cheques, banker's drafts, building society cheques or postal orders payable to EDF Energy Customers Ltd and write your EDF Energy contract account number on the back.

Then send to:
Payment Processing
PO Box 140
Plymouth
PL3 5RG

Paying from abroad

Payments need to be made to EDF Energy Ltd and only be in pounds sterling. Your contact account number must be quoted as a reference.

Our bank details are:
HSBC Bank plc
60 Queen Victoria Street
London
EC4N 4TR

Sort code: 40-05-30
Account number: 13845095

SWIFT – MIDLGB22
BAN – GB45MIDL40053013845095

Payments can take up to five working days to reach us.

Prepayment meter

Our home prepayment meters let you Pay As You Go for the energy you use, but you'll need to let us know if you want to switch your gas and electricity to a prepayment meter. You can also replace your standard prepayment meter with a smart one. With a smart meter upgrade, you’ll be able to top up anywhere, anytime – you don’t even have to leave your sofa.

If you're using a prepayment meter to pay a debt then provided it's under £500 you can switch energy suppliers and transfer the debt. Remember that you will have to carry on using a prepayment meter with your new supplier until your debt is paid off.

bills and a calculator lie on a table

EDF Energy Trust Fund

As well as free advice from Plymouth Citizens Advice you may be able to get a grant from the EDF Energy Trust – an independent registered charity that helps people take control of their finances to help reduce their debts.

Find out more about the EDF Energy Trust or take a look at our Payment Difficulties section.