Paying online or via our mobile app

It's simple and secure to make a payment in MyAccount.  If you haven't done this before all you need to do is: 

  • Log in to MyAccount
  • Click on the ‘Make a Payment’ link in the menu
  • Enter the amount you want to pay
  • Click to enter your card details or select to use your stored card
  • Complete the fields on the card payment page
  • Click to pay now.
     

The confirmation page will provide the status of your payment. You should see your account updated within 24 hours of the payment being made.

Register for MyAccount if you haven't used it before. It only takes a couple of minutes - you'll just need your account number - you can find this on your latest bill.

Prefer to pay on the go?
Use our mobile app to make payments quickly and securely. Download our app from the Apple App Store or from Google Play Store.

Make an automated payment by phone using our free-to-call number: 0333 200 5108 

Paying by Direct Debit

Most of our customers choose to pay by Direct Debit as it gives them peace of mind that their payments are being made.

Choosing to pay by Budget Direct Debit or Direct Debit Whole Amount is an easy way to ensure monthly payments are automatically taken out of your bank account. This way you can spread the higher cost of your winter energy costs across the whole year. It's good value too, as you get the lowest unit rate of all payment methods.
 

What is the difference between Budget Direct Debit and Direct Debit Whole Amount?

QuestionBudget Direct DebitDirect Debit Whole Amount
How does my monthly payment work?

You pay the same amount each month to help you budget.
Note; if you use more or less energy than expected we may change your monthly amount.

You'll pay a different amount each time based on how much energy you've actually used.
Does my Direct Debit vary in the winter and summer?They stay the same each month. During the year, we carry out two reviews based on how much energy you've used.
This could mean that your Direct Debit could go up or down.
More expensive in the winter when you use more energy and less expensive in the summer. 
How does Direct Debit work with a smart meter?Smart meters provide reads automatically.

Provides reads and your monthly bill is for the energy you've actually used.

If you have a smart meter this type of Direct Debit works really well.

How do you calculate my monthly payments?We forecast your energy usage over the year and divide it by 12.We bill you based on your energy usage when we have a meter reading or we have to estimate if we don't have a recent meter read.
When do I get a bill?We only send out a bill twice a year.You'll receive a bill monthly.

Looking for more information about Direct Debit payments? Check out our Help Centre.


How do I change my payment method to pay by Direct Debit?

You'll normally set your Direct Debit payment when you take out one of our energy tariffs. If you want to change how you pay your energy bills and set up a Direct Debit you can change your payment method via MyAccount. If you've not used MyAccount before, you can register now. You'll need to sign the Direct Debit mandate first before we can move you onto Direct Debit payments.
 

What happens if my Direct Debit payment bounces?

If your Direct Debit bounces, we’ll try to collect the Direct Debit about seven days later. If it bounces again, then this will cancel the Direct Debit. You'll then change to a cash/cheque payments and we'll send you a cash/cheque bill. This means you'll no longer benefit from the lower unit rate we offer our Direct Debit customers.

If you're struggling to pay - the most important thing is to let us know so we can help you.
 

What happens if I cancel my Direct Debit payment?

The best thing to do if you're struggling to pay and are worried about your Direct Debit payments - get in touch with us.
 

Do I need to cancel my Direct Debit when I move?

Please don't cancel your Direct Debit when you move out. If you keep your Direct Debit active, we can do everything for you.

This is how it works:

  • Log in or sign up to MyAccount to tell us about your move so we can send your final bill.
  • We'll refund any money we owe you, or take your final Direct Debit payment, within 14 days of you getting your final bill (unless you've already paid it off).
  • We'll then cancel your Direct Debit, and remove your bank details from our system.
  • If you've chosen us to supply your new home, we'll help you set up a new Direct Debit for that address.

Paying through your meter

Prepayment meters 

Where can I top-up my meter?

Top up your energy prepayment card or key at a PayPoint, Payzone outlet or at your nearest Post Office. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited. Depending on where you live, you can top up any amount from £1 to £49 in a single transaction. You can do multiple top-ups to the value of £250.

Find out more information on prepayment meters.


Smart Pay As You Go meters 

How can I top up my smart Pay As You Go meter?

The quickest and easiest way to top up your energy balance is with our mobile phone app. With the app you can:

  • Check your balance,
  • Get low balance alerts,
  • Set up auto top-ups and view your top-up history.

Download the app from the Apple App Store or Google Play Store.
 

You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.

Paying via a bank transfer or from abroad

Paying via a bank transfer

Our bank details are:

Account number: 13845095
Sort code: 40-05-30

The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67'

Payments can take up to three working days to reach us.

Paying from abroad

You can pay for your electricity and gas from abroad and your payments need to be made to EDF Energy Ltd and only be in pounds sterling. Your contact energy account number must be quoted as a reference. You can find your account number on your latest bill it starts with the numbers '67'

Our bank details are:
HSBC Bank plc
60 Queen Victoria Street
London
EC4N 4TR

Sort code: 40-05-30
Account number: 13845095

SWIFT – MIDLGB22
BAN – GB45MIDL40053013845095

Payments can take up to five working days to reach us.

Paying by cash or cheque

You can pay your electricity and gas bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back. You can find your account number on your latest bill it begins with '67'.

EDF Energy Customer Support Fund

EDF Energy Customer Support Fund awards grants to some of our most vulnerable customers to help clear domestic gas and/or electricity debts. It also offers grants for the purchase of essential energy efficient appliances such as cookers, refrigerators, or washing machines.

Find out more about the EDF Energy Customer Support Fund or take a look at our Payment Difficulties section.

Are you on the best energy tariff for you?

Paying less for your energy

There are lots of government subsidies that can help you lower your bills in the long term. Find out if you qualify for a grant to help you make your home more energy-efficient.