Most of our customers choose to pay by Direct Debit as it gives them peace of mind that their payments are being made.
Choosing to pay by Budget Direct Debit or Direct Debit Whole Amount is an easy way to ensure monthly payments are automatically taken out of your bank account. This way you can spread the higher cost of your winter energy costs across the whole year. It's good value too, as you get the lowest unit rate of all payment methods.
What is the difference between Budget Direct Debit and Direct Debit Whole Amount?
|Question||Budget Direct Debit||Direct Debit Whole Amount|
|How does my monthly payment work?|
You pay the same amount each month to help you budget.
Note; if you use more or less energy than expected we may change your monthly amount.
|You'll pay a different amount each time based on how much energy you've used.|
|Does my Direct Debit vary in the winter and summer?||They stay the same each month. During the year, we carry out two reviews based on how much energy you've used.|
This could mean that your Direct Debit could go up or down.
|More expensive in the winter when you use more energy and less expensive in the summer. |
|How does Direct Debit work with a smart meter?||Smart meters provide reads automatically.|
Provides reads and your monthly bill is for the energy you've actually used.
If you have a smart meter this type of Direct Debit works really well.
|How do you calculate my monthly payments?||We forecast your energy usage over the year and divide it by 12.||We bill you based on your energy usage when we have a meter reading or we have to estimate if we don't have a recent meter read.|
|When do I get a bill?||We only send out a bill twice a year.||You'll receive a bill monthly.|
Looking for more information about Direct Debit payments? Check out our Help Centre.
How do I change my payment method to pay by Direct Debit?
You'll normally set your Direct Debit payment when you take out one of our energy tariffs. If you want to change how you pay your energy bills and set up a Direct Debit you can change your payment method via MyAccount. If you've not used MyAccount before, you can register now. You'll need to sign the Direct Debit mandate first before we can move you onto Direct Debit payments.
What happens if my energy prices increase?
If you pay a regular amount every month and your energy prices increase for any reason; e.g. you move on to a new fixed price tariff where your prices are higher. It's worth increasing your monthly Direct Debit amount so that you don't get into arrears later down the line. We only review your Direct Debit twice a year which is when we look at how much energy you've used and change your DD amount in line with this. Need to increase your Direct Debit amount? You can use MyAccount to do this, it only takes a couple of minutes.
What happens if my Direct Debit payment bounces?
If your Direct Debit bounces, we’ll try to collect the Direct Debit about seven days later. If it bounces again, then this will cancel the Direct Debit. You'll then change to cash/cheque payments and we'll send you a cash/cheque bill. This means you'll no longer benefit from the lower unit rate we offer our Direct Debit customers.
If you're struggling to pay - the most important thing is to let us know so we can help you.
What happens if I cancel my Direct Debit payment?
The best thing to do if you're struggling to pay and are worried about your Direct Debit payments - get in touch with us.
Do I need to cancel my Direct Debit when I move?
Please don't cancel your Direct Debit when you move out. If you keep your Direct Debit active, we can do everything for you.
This is how it works:
- Log in or sign up to MyAccount to tell us about your move so we can send your final bill.
- We'll refund any money we owe you, or take your final Direct Debit payment, within 14 days of you getting your final bill (unless you've already paid it off).
- We'll then cancel your Direct Debit, and remove your bank details from our system.
- If you've chosen us to supply your new home, we'll help you set up a new Direct Debit for that address.