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My smart pay as you go top up card isn't working

Sometimes your pay as you go top up card might just be a bit dirty – try giving the barcode a wipe with a clean, dry cloth. 
If it's still not working, you can always use your top up ID to top up your pay as you go meter at your local PayPoint outlet. You don’t need a top up card to add credit online or over the phone either.
But if you do want a new card, you can order one online (you'll get the option to print one too):
  1. Log in to MyAccount – go to 'My payments' and click 'Order a new top up card'.
  2. Choose whether you need a new card for electricity or gas.
  3. Once you've confirmed your order, you'll be given the option to print off a new card too.