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I received an error message saying my insurance policy couldn't be fulfilled unless I write to insure@edfenergy.com. Why is this?

 

We’re sorry this happened. This doesn’t affect your tariff but if you wish to claim the cover and haven’t yet done so, please email insure@edfenergy.com and give full name, address and contact details. Intana, our trusted insurance provider, will then get in touch with you. This may be up to 30 days after you have taken out the tariff as you need to be live on both gas and electricity with EDF Energy to be eligible for the insurance cover. The policy is subject to Intana terms and conditions.