If you’re self-isolating, where possible arrange for a friend/family member to top-up your key or card for you, if it is safe to do so. If this is not possible, please call our dedicated Prepayment line on 0333 200 5110 and our team will support you.
If you’re self-isolating, you may use more energy than normal. Read our energy efficiency advice.
Please keep an eye on your balance and try to stay topped up on credit, as we want to ensure you don't have any short-term supply interruptions. If you can, consider topping up more than you normally would to make sure you don’t run out of credit.
We also operate a friendly, non-disconnection policy on most meters. So if you run out of credit after 6pm your electricity will not go off until 9am the next day. This operates from 6pm to 9am Monday to Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until 9am the next day.