Why you can get an estimated bill when you pay by Card, Cash or Cheque (Monthly)

We send you 12 bills a year when you pay by Card, Cash or Cheque (monthly). The number of estimated bills you get will depend on the meter readings you give us.

And the number of meter reading reminders you get depends on whether or not we have your email address or mobile phone number.
 

We have your email address or mobile phone number

We'll ask you for a meter reading each month so we can give you an accurate monthly bill.

If we don't get your reading on time, we'll send you an estimated bill.
 

We don't have an email address or mobile phone number for you

We'll send you a meter reading reminder by post every three months.

That means two out of every three bills you get will be estimated. The third bill will be accurate if we get your meter reading on time.

This should be enough to keep your payments in line with your energy use.

But you can always send us a meter reading just after getting an estimated bil. We'll cancel it, and send you a new bill based on your meter reading.
 

Want a monthly meter reading reminder?
Just add an email address to your account details - or add a mobile number to your contact details - in 'About Me' in MyAccount.
 

Update your details

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'.

You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.

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We send you 12 bills a year when you pay by Card, Cash or Cheque (monthly). The number of estimated bills you get will depend on the meter readings you give us.

And the number of meter reading reminders you get depends on whether or not we have your email address or mobile phone number.
 

We have your email address or mobile phone number

We'll ask you for a meter reading each month so we can give you an accurate monthly bill.

If we don't get your reading on time, we'll send you an estimated bill.
 

We don't have an email address or mobile phone number for you

We'll send you a meter reading reminder by post every three months.

That means two out of every three bills you get will be estimated. The third bill will be accurate if we get your meter reading on time.

This should be enough to keep your payments in line with your energy use.

But you can always send us a meter reading just after getting an estimated bil. We'll cancel it, and send you a new bill based on your meter reading.
 

Want a monthly meter reading reminder?
Just add an email address to your account details - or add a mobile number to your contact details - in 'About Me' in MyAccount.
 

Update your details