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What happens if you run out of credit?

Your energy supply will be cut off if your balance drops to £0.

To get switched back on, you simply have to top up by enough to pay for:

  • Any debt on your meter (like any missed standing charge or instalment plan payments)
  • Your ongoing energy use

Once you’ve done that, you can switch your meter back on. You can do this on your meter by folowing the instructions on the meter display, or on your in-home display by following these instructions.