I can't afford to pay my bill

If you need just a few more weeks, we might be able to extend your payment deadline.

If you need a bit longer, we might be able to set you up on an instalment plan. This would allow you to pay off your balance in smaller amounts over an agreed period.

Please remember you need to keep up with your instalments once you've set up a plan. If you miss a payment, we’ll need to start our debt recovery process.

What happens if I don’t pay my bill?

If you don’t pay your outstanding balance when it’s due we may add a Late Payment Charge of £10 to the following bill.

Some of our debt recovery actions will affect your credit score and future mortgage, mobile phone and credit card applications. We would also charge you debt recovery costs.

We never want to take legal action against our customers. But this can happen if you don’t pay your bill or get in touch to find a suitable payment option.

Contact EDF

I've already had a payment reminder...

The above advice might not apply, as you now need to pay straight away. But we're here to help if you're struggling to pay, so please get in touch.

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