Smart Pay As You Go
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Top up your smart PAYG meter
- Why you need to top up with smart Pay As You Go
- When to top up with smart Pay As You Go
- Set auto top-ups with smart Pay As You Go
- Different ways to top up your smart Pay As You Go meter
- How long it takes for a top-up to reach your smart Pay As You Go meter
- Change your low-balance alerts for your smart Pay As You Go meter
- Why midnight top-ups aren't needed with smart Pay As You Go
Why you need to top up with smart Pay As You Go
You pay for your energy up front by topping up with credit with smart PAYG.
This puts you in control of your energy spend. You choose how you top up, when you top up – and how much you spend each time.
You just need to make sure you never run out of credit. Please always remember that you'll be cut off if your balance drops to £0.
Find out more
When to top up with smart Pay As You Go
You can top up the balance on your smart PAYG meter at any time. Just make sure you do it before you run out of credit – you don't want to get cut off.
You'll know when to top up by:
- Checking your balance regularly. You can check your balance in the app; in MyAccount (under 'Meter balance'); and on your in-home display and smart meter.
Check your balance in MyAccount
- Looking out for your low-balance alerts. You get these by email or text every time your balance gets low (unless you've turned you alerts off or set auto top-ups).
How to choose your low-balance alert
Not using much energy – or going to be away?
Remember you still need to top up...your fridge and freezer will still be using energy; you have a daily standing charge to pay; and any debt repayments you're making will carry on.
Download the app so you can top up wherever you are!
Set auto top-ups with smart Pay As You Go
Make sure your smart PAYG meter never runs out of credit by setting auto top-ups. Go the app or MyAccount to choose how much you want to add and when. Maybe you'd like to add £10 of credit every time your balance drops to £5, for instance.
We'll let you know every time you've topped up, so you can keep track of your payments.
Set auto top-ups in the app:
- Tap ‘Manage electricity’ or ‘Manage gas’ on the PAYG screen – and select 'Auto top-ups'
- Choose when your auto top-ups happen – and how much credit to add each time
- Enter your credit or debit card details and tap “Update auto top-up"
Set auto top-ups in MyAccount:
- Go to My payments and select 'Auto top-ups'
- Choose when your auto top-ups happen, and how much credit to add each time
- Enter your credit or debit card details and confirm payment
Different ways to top up your smart Pay As You Go meter
Top up on the app
- Tap “Top up your meter” on the home screen of your EDF app
- Choose the amount you want top up or enter in other amount
- Tap “Confirm top-up”
- Enter your credit or debit card details (you can save your card for quicker future payments) Are my card details secure?
- Click “Top up now”
Top up online in MyAccount
- Go to 'My payments' and select 'Top up meter'.
- Enter your credit or debit card details (you can store these to make it easier next time)
- Click 'Pay now'
Top up by phone
- Call us at any time of day or night - and select option 1
- Enter your EDF account number, top-up ID or phone number
- Give your credit or debit card details, and confirm payment
Call 0333 009 7111(1)
Top up at a PayPoint store
- Take your top-up card (or just the top-up ID that's given on the card) to your nearest PayPoint retailer
- Buy your credit
- Keep your receipt as it gives your Unique Transaction Reference Number (UTRN)
How long it takes for a top-up to reach your smart Pay As You Go meter
Just topped up? Your credit should arrive on your smart PAYG meter within the hour.
If it takes a little longer, we'll send your Unique Transaction Reference Number (UTRN) by text or email. You can enter this into in-home display or meter to add your credit manually.
Change your low-balance alerts for your smart Pay As You Go meter
You'll automatically get a low-balance alert every time your balance drops to £5 (unless you've turned the alerts off, or you've set auto top-ups). You'll get your alerts by text or email.
Most meters let you change your low-balance alert. Maybe you want to get an alert every time your balance drops to £10 or £20, for instance.
Change your low-balance alert in the app:
- Tap ‘Manage electricity’ or ‘Manage Gas’ on the PAYG screen
- Select ‘Set up’ low balance alerts
- Choose the amount for your alert, or select ‘Turn on Low-balance alert’
- Tap ‘Confirm low-balance alert’
Change your low-balance alert in MyAccount:
- Go to 'My payments' and click 'Low balance alert'
- Choose to change your electricity or gas; and click your new alert level (£10, £15 or £20)
- Click 'Update' – and relax.
Why midnight top-ups aren't needed with smart Pay As You Go
We don't want you to worry about running out of credit in the middle of the night – or at any time on a Sunday or bank holiday.
That's why your smart PAYG meter will never get cut off if your balance drops to £0 during 'non-disconnection' hours.
The non-disconnection times are:
- Monday to Friday 6pm to 11am
- Weekends from 6pm on Saturday, until 11am on Monday
- Anytime on a bank holiday, until 11am the next working day
But make sure you top up as soon as you can. You'll get disconnected if you still have no credit at 11am the next day.
Make sure your top-up is big enough!
Did you run out of credit in 'non-disconnection' period? Your next top-up will need to cover:
- Any energy you use during non-disconnection hours
- Any missed standing charges
- Any missed instalment plan payments
This all goes onto your meter as 'debt', and you automatically pay debt back as soon as you top up.
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