Should I change my Direct Debit payments if I see credit or debit on my account?

It's normal to see credit and debit on your account, so you shouldn't need to make any changes to your payments.

The only times you might want to ask us to change your payment amount is if you know your yearly energy costs are about to change. Maybe your energy prices are about go up. Maybe extra people are moving in. Or maybe you've bought more appliances.

How credit and debit lets you spread your payments evenly over the year

Change Direct Debit amount

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home
Back to all in